Boise, Idaho
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Today
The Tier 1 team is the first line of ITS support. Customers reach out for help by phone call, email, or the ticketing system. Handling a wide array of support, tier 1 agents assist users with account lockouts, password resets, application installation, basic hardware troubleshooting, and general user support. Utilizing remote assistance tools, tier 1 agents are able to resolve the majority of incoming issues, with support from other teams within ITS. Example of duties: Provide direct end-user s
Easy Apply
Contract, Third Party
$DOE