Help desk Jobs in Maryland

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IT Helpdesk Support Specialist

TEKsystems c/o Allegis Group

Columbia, MD, USA

Full-time

Description: Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 tickets per day. The end users can call, email or put a ticket in for resolution. The support can be in person or remote. Common remote tools are LogMeIn Rescue and Microsoft Teams. Other common tools and technologies and what's required with each are. *Active Directory- Reset Passwords, Review Gr

Help Desk / IT Support Specialist

Trigyn Technologies, Inc.

Baltimore, MD, USA

Contract, Third Party

Trigyn's direct government client has an immediate need for Help Desk / IT Support Specialist in Baltimore, MD. The particulars of the opportunity are below: Roles and Responsibilities: ? Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person. ? Determine the best solution based on the issue and details provided by customers ? Install and test hardware and peripheral components; loads appropriate software packages such as opera

IT Helpdesk Specialist (MCCYWG)

Leidos

Odenton, MD, USA

Full-time

Description Looking for an opportunity to make an impact? Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and the health industries. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do

ICAM Help Desk System Engineer

i270 Solutions Group

Fort Meade, MD, USA

Full-time

Required: TS/SCI Clearance with polygraphSeven (7) years of experience as a SE in programs and contracts of similar scope, type, and complexity is required.Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is requiredFive (5) years of additional SE experience may be substituted for a bachelor's degree for a total of 12 years of experience. Desired Skills:

Helpdesk Support Analyst

TEKsystems c/o Allegis Group

Owings Mills, MD, USA

Full-time

Description: This is a Tier 1 IT Helpdesk Technician role. This role is open due replacing an existing contractor who is leaving at the end of his contract. This person will initially be trained on either internal or external support within for the company depending on the training cycle. This is the internal support, which requires more technical knowledge. They will be supporting traders, analysts and high level executives. These individuals will be responsible for all standard IT helpdesk sup

Helpdesk Support Analyst

TEKsystems c/o Allegis Group

Baltimore, MD, USA

Full-time

Description: The Helpdesk team supports all end users with technical incidents. Candidates must have prior experience troubleshooting and resolving issues over the phone and remotely. They must also have experience supporting and maintaining user accounts within Active Directory. The client will have all password reset calls flow to this resource. Once the initial password is reset, the end user will need to be enrolled to the new portal which this resource will assist with walking them through

Helpdesk Support Analyst

TEKsystems c/o Allegis Group

Owings Mills, MD, USA

Full-time

Description: The Help Desk Specialist answers inbound calls and emails for technical assistance from Shareholders, Participants, Associates and Vendors. The position answers calls from external customers related to accessing account information through various types of media including Internet and phone access. The position answers calls from internal customers who are requesting support to successfully and efficiently complete their job responsibilities. Trouble-shooting and diagnosis of techni

Tier II Help Desk Analyst

Kforce Technology Staffing

Columbia, MD, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking a Tier II Help Desk Analyst in Columbia, MD. Responsibilities: * Tier II Help Desk Analyst will serve as the first point of contact for users (Tier 1) seeking technical assistance; Over the phone, email, and ticketing system * Perform remote troubleshooting through diagnostic techniques and pertinent questions * Determine the best solution based on the issue and details provided by the user * Triage and prioritize helpdesk support requests *

Helpdesk & Engineering Director - MSP

Veritas Partners

Cockeysville, MD, USA

Full-time

Our client is a growing IT Service Provider located in the Baltimore area. They are currently seeking an experienced IT leader to oversee their Helpdesk & Engineering teams. Responsibilities: Directs operations of Support Services and Engineering teams. Drives product and process continuous improvement for areas assigned and may work with executive management team for overall organizational process improvements. Plans and implements the technical support and engineering strategy for Alliance.

Help Desk

GCOM Software LLC

Hanover, MD, USA

Full-time

Outcomes. Delivered. GCOM develops technology that helps governments improve outcomes for the people they serve. For example, our technology: Ensures that mothers can buy healthy food for their children through the WIC programHelps first responders decrease opioid overdoses in their neighborhoodsTracks trends in human trafficking so local law enforcement can identify traffickers and better support victimsGives teachers the insights they need to spot students who need extra supportHelps state tax

Service/Help Desk Program Manager

R2 Info

Silver Spring, MD, USA

Full-time

Role Specific Duties: Maintain overall programmatic responsibility of federal service desk contract. Organize, direct, and manage contract operation support functions involving multiple contract tasks. Formulates and reviews project feasibility studies and ensures conformance to work standards. Maintain and manage senior level client/organizational interface. Ensure satisfactory performance of contract task areas. Ensures proper staffing and scheduling of positions to accommodate workload

Customer Support Specialist

i270 Solutions Group

Fort Meade, MD, USA

Full-time

The Customer Support Specialist responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support Job Description Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible for

Desktop Technician II

SSI People

Owings Mills, MD, USA

Contract

Job Title: Desktop Technician II Location: Owings Mills, Maryland, United States (Onsite) Duration: 6 Months Contract to Possible Extend Contract Type: W2 only - Local Candidate Preferred Job Description: These resources will need to work onsite full time. Initially, they will be brought on and getting up to speed/training in Owings Mills, but some will ultimately sit in OM and some at Pratt. Since the seating availability is ultimately due to seating constraints, it will be best to confirm the

IT Service Support Technician

ExpediteInfoTech, Inc.

Gaithersburg, MD, USA

Contract

Position Summary: ExpediteInfoTech, Inc. is seeking a Service Support Technician on behalf of our Public Safety Agency client to provide Mobile device and Desktop support for Law Enforcement technology infrastructure. This is a 100% on-site position in Gaithersburg, MD. The successful candidate(s) will provide level 1 and level 2 support, taking direction from seasoned resources to learn the technologies and support the Police Department. The resource(s) will be responsible for following help de

Service Desk Technician

TEKsystems c/o Allegis Group

Baltimore, MD, USA

Full-time

Description: Our customer is in search of a junior level service desk specialists to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc. o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests o Provides polite and friendly customer service o Attempts to resolve as many incidents du

DevOps Systems Engineer, TS/SCI with Full Scope Polygraph Security Clearance Required - G

Next Step Systems

Annapolis Junction, MD, USA

Full-time

DevOps Systems Engineer, TS/SCI with Full Scope Polygraph Security Clearance Required, Annapolis Junction, MD We have multiple DevOps Systems Engineer openings available. This DevOps Systems Engineer position is 100% Onsite and not Remote. DevOps Systems Engineer Responsibilities: - Manage system requirements and derived requirements to ensure the delivery of production systems that are compatible with the defined system architectures. - Contribute to the development of sections of systems engi

IT Support- FS POLY

Dunhill Professional Search

Elkridge, MD, USA

Full-time

This position requires an active FS Poly Clearance* Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. Duties and Responsibilities Responds to incident tickets in a 24x7 operational

Tier 1

TEKsystems c/o Allegis Group

Hanover, MD, USA

Full-time

Description: Daily responsibilities include logging, tracking and resolving an average of 25 to 30 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call lasts approximately 6 minutes; first call res

DevOps Systems Administrator, TS/SCI with a Full Scope Polygraph Security Clearance is Required - G

Next Step Systems

Annapolis Junction, MD, USA

Full-time

DevOps Systems Administrator, TS/SCI with a Full Scope Polygraph Security Clearance is Required, Annapolis Junction, MD The DevOps Systems Administrator must have 10 years of experience as a Systems Administrator. This position is 100% Onsite and not Remote. Candidates must have an active TS/SCI with a Full Scope Poly security clearance. DevOps Systems Administrator Responsibilities: - Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.

Data Scientist

USAJOBS

Silver Spring, MD, USA

Part-time

Duties Uses advanced scientific and analytical techniques to develop computational algorithms and statistical methods to find relationships in data management. Interacts with internal customers and colleagues to understand business processes, gather requirements, develops analysis methodologies, and coordinates ongoing frequent development of products. Consults with the supervisor to identity requirements and expected outcomes for new and existing initiatives. Requirements Conditions of Employ