Helpdesk Manager Jobs

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Helpdesk Program Manager

Oraapps Inc

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Boston, Massachusetts, USA

Contract

Job Title - Helpdesk Program Manager (3 days per week onsite) Contract Duration - 6+ Months Job Requirement 12+ years of program/project management experiencePMPExperience managing large and complex multi-year programsExperience with Agile and Traditional methodologiesStrong, clear communication skills (written, verbal, and presentation)Able to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilitiesFinancial services industry experienceBusiness
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Posted 9 hours ago | Updated 8 hours ago

Title: Helpdesk Program Manager

EVOLVE ESOLUTIONS LLC

•

Waltham, Massachusetts, USA

Contract, Third Party

Title: Helpdesk Program Manager (3 days per week onsite) Start Date: ASAP Location: Waltham, MA (2-3 days per week onsite) Duration: 6 12-month contract to hire (CANDIDATE MUST BE WILLING/ABLE TO CONVERT TO AN EMPLOYEE AFTER CONTRACT PERIOD) Interview Process: 1st round video/phone call with portfolio manager. 2nd round video/phone call with Head of PMO. Between 1st and 2nd, will receive employee onboarding application (includes background check and references) 3rd round will more than like
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Posted 7 hours ago

Help Desk/Operations Manager

Jobot

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Apopka, Florida, USA

Full-time

Help Desk/Operations Manager needed for well-established MSP that is breaking the standard model putting clients first while operating with courtesy and professionalism This Jobot Job is hosted by: Joseph Calabrese Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $70,000 - $80,000 per year A bit about us: Founded in 2017 for one purpose: filling a void. With decades of experience in the technology industry, we're a group of creative thinkers
Posted 2 days ago | Updated 4 hours ago

Helpdesk Manager - Program Manager

TEKsystems c/o Allegis Group

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Richmond, Virginia, USA

Full-time

Supervise our client's Statewide IT Support Hub that consists of a remote team of 6 Desktop Technicians (Tier One) and 4 Business Analysis (Tier two) that provide technical support for equipment and applications used by agency employees throughout the state. Skill in providing exemplary customer service. Knowledge of IT application development, processes and how they operate in a desktop environment. Knowledge of IT concepts and trends, as well as systems development design and enhancements. Abi
Posted 3 days ago | Updated 4 hours ago

Helpdesk Manager

AccruePartners

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Charlotte, North Carolina, USA

Full-time

THE TEAM YOU WILL BE JOINING A privately-held services company with 50 years of success and national recognition and a strong presence in the local Charlotte market. Strong focus from leadership on integrity and quality upheld throughout the years with a robust investment into technology and innovation. Clientele includes Fortune 100 companies with a strong retention rate and annual revenue of $450M+. WHAT THEY OFFER YOU: Intimate IT group where management works alongside the team to ensure they
Posted 36 days ago | Updated 4 hours ago

Helpdesk Manager

Sparksoft

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US

Full-time

Join us at Sparksoft, where we're not just another tech company we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation. Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordin
Posted 23 days ago | Updated 1 day ago

Help Desk Manager

Robert Half

•

Orlando, Florida, USA

Full-time

Description We are offering an exciting opportunity for a Help Desk Manager in the non-profit industry, located in Orlando, Florida. This role entails managing a small team of help desk professionals, handling escalating tickets, and delegating tasks to ensure smooth operations and efficient problem resolution. Responsibilities: Supervise a team of help desk professionals, providing guidance and support as necessary. Manage the escalation process for tickets, ensuring timely resolution of issues
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Posted 3 days ago | Updated 4 hours ago

Help Desk Manager

Robert Half

•

Littleton, Massachusetts, USA

Full-time

Description Do you thrive in complex environments, leading high-performing teams to deliver exceptional service? Are you passionate about technology and its potential to empower organizations? If so, then this Senior IT Support Manager role might be the perfect fit for you! In this critical leadership position, you'll be responsible for: Leading and Empowering a Talented IT Support Team: Guide and provide the resources necessary for your team to deliver timely and effective solutions across a d
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Posted 10 days ago | Updated 4 hours ago

Help Desk Manager

Chitech Resources, Inc.

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Chicago, Illinois, USA

Full-time

The Help Desk Manager is responsible for high-quality customer service, seamless user experience across all support channels, effective problem resolution, and continuous improvement in support processes. They will accomplish this by overseeing the outsourced help desk operations, implementing proactive analytics, managing a self-service portal, and integrating AI support solutions. The ideal candidate will need strong technical and customer service skills, a deep understanding of ITSM, a strate
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Posted 16 days ago | Updated 3 days ago

Help Desk Manager

Evolver Federal

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Washington, District of Columbia, USA

Full-time

Evolver Federal is seeking a Help Desk Manager to satisfy a requirement for a potential government client. Responsibilities: The Help Desk Manager will be responsible for: The provision of direction and supervision for all helpdesk staff who work on the phone, remote, and in-person support to users when it comes to computer system issues, email, directories, applications and more. Assisting in troubleshooting hardware/software. Managing all daily operations of the help desk and ensure that all
Posted 9 days ago | Updated 4 hours ago

Help Desk Manager

VC5 Consulting

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Chicago, Illinois, USA

Full-time

Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities include managing IT systems such as SCCM, SolarWinds Service Desk, Office 365, and Active Directory. Key Responsibilities: Team Leadership: Provide guidance and mentorship to the Service Desk team to ensure exceptional custo
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Posted 60+ days ago | Updated 10 days ago

Help Desk Manager- Onsite Washington D.C.

Motion Recruitment Partners, LLC

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Arlington, Virginia, USA

Full-time

Help Desk Manager- ONSITE The IT Help Desk Manager is responsible for leading the Firm's technical support teams to provide a gold-standard technology experience for our lawyers, staff, practice groups, and clients. This role takes lead on the end-to-end design and delivery of IT Help Desk support services to maintain defined service levels and uphold customer expectations for quality. The combination of technical acumen with a relentless customer focus, communication skills, and a desire to hel
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Posted 42 days ago | Updated 3 hours ago

Help Desk Operations Manager

GovCIO

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Fort Knox, Kentucky, USA

Full-time

Overview GovCIO is currently hiring for a Help Desk Operations Manager. This position will be located in Fort Knox and will be an on site position. Responsibilities The ideal candidate should be experienced in all phases of software systems and application development: Ensures optimal application functionality by configuring systems and applications. Prioritizes customer queries and escalating serious technical issues to developers. Documents error reports, monitoring performance metrics, a
Posted 60+ days ago | Updated 4 hours ago

Help Desk Manager - TS/SCI required

General Dynamics

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Liberty, North Carolina, USA

Full-time

Responsibilities for this Position Location: USA NC Fort Liberty - 4953 Rae Ln (NCC055) Full Part/Time: Full time Job Req: RQ181406 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: Job Family: Network Administration Job Qualifications: Skills: Computer Networking, Information Technology (IT) Systems, Problem Resolution Certifications: Experie
Posted 1 day ago | Updated 4 hours ago

Help Desk Manager

Western Alliance Bank

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Phoenix, Arizona, USA

Full-time

Job Title: Help Desk Manager Location: Block 23 What you'll do: Western Alliance Bank is looking for a Help Desk Manager to lead our help desk. The organizations provide internal support for both on-premises and remote employees. The role is responsible for creating and implementing support processes to include answering inquiries, troubleshooting hardware and software issues, and user-friendly knowledge base documentation, monitoring, communication management and escalation management, perfor
Posted 18 days ago | Updated 4 hours ago

Manager, Help Desk North America

Securitas Healthcare, LLC

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Uniontown, Ohio, USA

Full-time

Securitas Technology Corporation is a division of Securitas AB, the largest protective services provider in the world with over 330,000+ Securitas Heroes across the world. Securitas Technology offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers,
Posted 10 days ago | Updated 5 hours ago

Helpdesk Manager

Data Processing Resources

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Yonkers, New York, USA

Full-time

HELPDESK MANAGER SUMMARY: Performs work installing, troubleshooting, servicing, and upgrading network and computer software and hardware, and provides support to staff. RESPONSIBILITIES: Manage and evaluate the data from the ticketing systemManage level 1/2 ticket requests in the IT ticket system (Fresh Service)Manage unassigned tickets and workflowMonitor IT requests and use trends to improve serviceSupport all hardware, including installation, troubleshooting, upgrading, and servicing of compu
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Posted 60+ days ago | Updated 18 days ago

Manager, USSTRATCOM Help Desk

Peraton

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Offutt Air Force Base, Nebraska, USA

Full-time

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space,
Posted 18 days ago | Updated 5 hours ago

Call Center Technology Manager

iSpace, Inc

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Cary, North Carolina, USA

Full-time

Call Center Technology Manager Location: Cary NC Duration: 5 months contract to hire Responsibilities: The Command Center Technology Manager will support telephony, CRM, and monitoring functions within Mortgage Fulfilment. This includes collaborating on solutions, marketing campaigns, interactive voice response (IVR) scripts, dialer management, eliciting and defining new business requirements, implementing solutions. The Command Center Technology Manager will:Manage and monitor website content,
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Posted 11 days ago | Updated 13 hours ago

Help Desk Support Engineer

eNcloud Services LLC

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Chappaqua, New York, USA

Contract

Role: Help Desk Support Engineer Experience: 3 Years Location: Chappaqua, NY (Need Locals) Employment Type: W2 JD: A Level 1 Technician is the first line of defense in any technical support organization. They are the entry point for user issues, often acting as a gatekeeper to escalate complex problems to more experienced technicians. Typical responsibilities include: Receive and document user issues: This involves listening attentively to user concerns, understanding the problem, and gathering
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Posted 15 hours ago