Helpdesk Manager Jobs

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Helpdesk Manager

Data Processing Resources

Yonkers, NY, USA

Full-time

HELPDESK MANAGER SUMMARY: Performs work installing, troubleshooting, servicing, and upgrading network and computer software and hardware, and provides support to staff. RESPONSIBILITIES: Manage and evaluate the data from the ticketing systemManage level 1/2 ticket requests in the IT ticket system (Fresh Service)Manage unassigned tickets and workflowMonitor IT requests and use trends to improve serviceSupport all hardware, including installation, troubleshooting, upgrading, and servicing of compu

Help Desk Manager

Jefferson Frank

Boston, MA, USA

Full-time

Job Description: The Help Desk Manager will be responsible for onboarding and offboarding employees, serving as the first point of contact for staff support requests, following up on open issues, and improving employee efficiency through new technologies and workflows. They will also write and maintain training manuals, identify process improvements, and provide feedback to IT and software teams. The Help Desk Manager will manage a team of help desk analysts, support 150 users, and oversee new

Help Desk Manager

Robert Half

South Portland, ME, USA

Full-time

Description Title: Help Desk Manager (Northern Region) Bargaining Unit/Salary Level: The Help Desk Manager position is classified in the MSEA Supervisory Services Bargaining Unit, range 28. Responsibilities: The Maine Community College System (MCCS) is seeking a full-time Help Desk Manager to serve as the customer service liaison with all departments throughout the Eastern Maine Community College (EMCC), Northern Maine Community College (NMCC) and Washington County Community College (W) regi

Service/Help Desk Manager

INADEV

McLean, VA, USA

Full-time

Formed in 2011, INADEV is focused on its founding principle to build innovative customer-centric solutions incredibly fast, secure, and at scale. We deliver world-class digital experiences to some of the largest federal agencies and commercial companies. Our technical expertise and innovations are comprised of codeless automation, identity intelligence, immersive technology, artificial intelligence/machine learning (AI/ML), virtualization, and digital transformation. POSITION DESCRIPTION: INADEV

Help Desk Manager

THE Solutions Team

Flowood, MS, USA

Full-time, Third Party

We are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues. As a Help Desk Manager, it is essential that you possess a strong technical background complemented by extensive customer service experience. Your problem-solving mindset, coupled with the ability to motivate and inspir

Help Desk Manager - Boston, MA

Motion Recruitment Partners, LLC

Boston, MA, USA

Full-time

Our client, a construction contractor that provides services across New England, is looking for an IT Manager to lead their team. In the role as the Help Desk Manager you'll be in the high impact position of overseeing the IT Department's end user support operations. This is a highly hands on position that requires significant people management experience, and experience managing vendor relations and MSPs. You'll be working in a Windows, O365, and Azure environment and you'll also be responsible

Helpdesk Manager

Complete Corporate Solutions

Flint, MI, USA

Contract

Job Title: Helpdesk Manager Location: Genesee County (Flint Michigan) Job Type: Contract to hire About Us: Genesee County is a dynamic and forward-thinking organization committed to providing exceptional services to our community. We are seeking a highly skilled and motivated Help Desk Manager to join our IT team and play a crucial role in ensuring the smooth operation of our technology support services. Responsibilities: Team Leadership: Lead and manage the Help Desk team to deliver outst

Help Desk Manager

Sky Solutions LLC

Washington, DC, USA

Full-time

Role/Title: Help Desk Manager Location: Washington, DC Travel: Will require 2-3 days in office per week Description: Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.Serve as the first point of contact for troubleshooting hardware/software, all types of comp

Help Desk Manager

Robert Half

Remote or Rochester, NY, USA

Contract

Description Robert Half Technology is seeking an enthusiastic desktop support / service desk manager for a temporary position - FULLY REMOTE! Title: Help Desk Manager Location: Remote Availability: 20-30 hours per week during normal business hours (EST) and must respond to tickets as needed This project will last about 3-4 months but could be extended or shortened as needed; work can be done remotely with personal equipment and software. In this role you will be responsible for managing hardw

IT Help Desk Manager - Full Time Only - Local - Hybrid

Stone Search

Washington, DC, USA

Full-time

The IT Help Desk Manager is responsible for the supervision, management, maintenance and coordination of centralized IT Help Desk resources to ensure the timely delivery of a superior customer service experience handling computer-related incident resolution and request fulfillment to end users firm wide in a fast paced 24/7 environment. Responsibilities include: Overseeing the day-to-day supervision of the firms Service Desk Analysts to provide quality customer service to all of the firms staff

Helpdesk Manager

Apex Systems

Washington, DC, USA

Full-time

Job#: 2001727 Job Description: - Help Desk Manager - ** Direct Hire: $110,000 Salary ** (Washington, DC) !! Apex Systems has an Immediate Need for a Help Desk Manager in Washington, DC !! This will be an "Permanent Hire to Client" opportunity, supporting one of our Largest Government Clients Across the United States! Please see below for additional details: APPLY BY !! Emailing Your Resume To: - Job Title: Help Desk Manager - Location: Washington, DC - Contract Layout: Permanent / Direct Hire

Service/Help Desk Program Manager

R2 Info

Silver Spring, MD, USA

Full-time

Role Specific Duties: Maintain overall programmatic responsibility of federal service desk contract. Organize, direct, and manage contract operation support functions involving multiple contract tasks. Formulates and reviews project feasibility studies and ensures conformance to work standards. Maintain and manage senior level client/organizational interface. Ensure satisfactory performance of contract task areas. Ensures proper staffing and scheduling of positions to accommodate workload

Helpdesk & Engineering Director - MSP

Veritas Partners

Cockeysville, MD, USA

Full-time

Our client is a growing IT Service Provider located in the Baltimore area. They are currently seeking an experienced IT leader to oversee their Helpdesk & Engineering teams. Responsibilities: Directs operations of Support Services and Engineering teams. Drives product and process continuous improvement for areas assigned and may work with executive management team for overall organizational process improvements. Plans and implements the technical support and engineering strategy for Alliance.

Managed Service Help Desk Technician - M

Next Step Systems

Oak Brook, IL, USA

Full-time

Managed Service Help Desk Technician, Oak Brook, IL This is a full time permanent Managed Service Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid-sized businesses preferably. A diverse technical skill set is key, along with stellar client service skills, excellent written/verbal communication skills, high energy level and dynamic personality. Must own a reliable car with insurance to travel to client sites 50% of the time

Client Services Specialist

Macalester College

Saint Paul, MN, USA

Full-time

OverviewMacalester College is seeking a Client Services Specialist to work in the Information Technology Services (ITS) Help Desk. Client Services Specialist works with the Help Desk Manager to oversee the ITS Help Desk, the central point of contact for reporting, tracking and resolving technical problems at Macalester College. The ITS Help Desk provides essential support and resources to faculty, staff, and students, facilitating teaching, learning, research, and administrative operations for t

Web Application System Support

Zion Cloud Solutions

Tallahassee, FL, USA

Contract

Role : Web Application System Support Location: Tallahassee, Florida 32311 Duration: Long Term with Potential extension Summary: ZCS is a dynamic and innovative organization that is committed to driving excellence. We are seeking a talented and experienced Web Application System Support consultant to join our team. Responsibilities: Respond and resolve inquires related to the use of the COVID-19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user.A

Desktop Helpdesk Support

Yoh - A Day & Zimmerman Company

San Francisco, CA, USA

Contract

Desktop HelpDesk Support Location: San Francisco, CA Schedule: Fully onsite Many people use public transportation to this office. If you need a parking spot, it's $28 per day out of pocket. Description: The Technology Support Specialist I performs daily routine technical support. This professional consults with the supervisor for task prioritization and effectively applies technical knowledge. This individual also specializes in one or more areas, including support center/technology support,

REMOTE - Oracle cloud HCM functional/ Oracle HCM cloud functional

Rite Software Solutions & Services LLC

Remote

Third Party, Contract

We are looking for Oracle HCM functional . Please share resume with rate and availability. Skills: Prior Experience of Implementing Cloud HCM Core Module & Help DeskPrior experience of HCM Quarterly Patches impact analysis & validationPrior Experience of Multi Region / Country Oracle HCM Configuration & AdministrationPrior experience in personalization, extensions and customizations and respective associated functional setupsPrior experience of conducting CRP (Conf room pilot) and fit gap analys

IT Help Desk Support

Zolon Tech Solutions Inc

Remote

Full-time

IT Help Desk Support Location: Chicago, IL (remote with onsite travel as needed) Duration: Long Term Seeking IT Help Desk Support to join our team of qualified, diverse individuals. The qualified applicant will become part of Clients Information Technology Service Desk Support and Engineering Services Program. The IT Service Desk Technician provides technical assistance to answer questions; resolves computer problems for clients in person, or via telephone or electronically; provides assistance

Help Desk Agent - Level 1

SolvIT

Rochester Hills, MI, USA

Full-time

JOB TITLE: Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 7pm and can include some Saturdays and holidays as needed. LOCATION: Rochester Hills, MI This position currently is primarily remote but may require occasional onsite meetings, trainings, etc. A return to work date and protocol has not been determined at this time. Who is SolvIT, Inc.? SolvIT, Inc. provides a strategic approach to technology,