Helpdesk Jobs in Virginia

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Help Desk Associate

Triumph Services

Richmond, VA, USA

Full-time

Help Desk Associate Contract to Hire Onsite Triumph Services is seeking a highly motivated and customer-oriented individual to join our client's IT support team as an Entry-Level Helpdesk Associate. As a key member of the helpdesk team, you will be responsible for providing efficient and effective technical assistance to end-users, resolving issues, and ensuring smooth IT operations within the organization. This is an excellent opportunity for someone looking to kickstart their career in IT sup

Help Desk Analyst II

Robert Half

Norfolk, VA, USA

Full-time

Description Primary Responsibilities and Duties: Provide first-level contact and problem resolution for all users with hardware, software, and applications problems Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases Provide accurate and timely logging of problems and resolutions using the support system Act as a liaison between users and internal support staff members in order to assure accurate problem interpretation Prov

Help Desk Analyst

Beacon Systems, Inc

Arlington, VA, USA

Contract

About Beacon Systems, Inc Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide. Position: Help Desk Analyst Location:

MSP Helpdesk

Resilient IT

Woodbridge, VA, USA

Full-time

OVERVIEW The number one goal of everyone in our team is to make our Clients exceptionally happy. The Helpdesk Technician plays an important role in making sure that happens. The Helpdesk Technician handles the first level support requests that come in from our Clients. They are the first to touch a help desk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the way. When help is needed the Helpdesk Technician can get help from or e

Help Desk Analyst III

Robert Half

Alexandria, VA, USA

Full-time

Description Responsibilities: We are looking to fill a full-time Information Systems Specialist (ISS ). Under limited supervision and a high level of judgment required, this advanced technical services position is responsible for the management and troubleshooting of all classrooms' audiovisual and computing equipment, staff and faculty enterprise applications, including research and proactive maintenance at the assigned college/s. The position will perform complex technical support and admini

L2 HELPDESK ENGINEER/DESKTOP SUPPORT

Apex Systems

Richmond, VA, USA

Full-time

Job#: 2015671 Job Description: Apex Systems is looking for a End User Support Engineer lvl 2 in Roseland, NJ. This posotion will be onisite for the 1st 90 days then switch to hybrid. If interested, please send resumes to Level 2 Helpdesk Engineer/Desktop Support DURATION: 6-month CTH LOCATION: ROSELAND, NJ 07068 MUST HAVE: Must have *ENTERPRISE level, corporate* environment experience working on the HelpdeskMust have experience with Active Directory (on prem) AND AAD (Azure AD)Need to know

Mid-Level Help Desk - TS/SCI

Dunhill Professional Search

Alexandria, VA, USA

Full-time

TS/SCI Required Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to customer problems, issues, requests. As the entry point for customer, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities. Responsibi

Helpdesk Analyst - M

Next Step Systems

Centreville, VA, USA

Full-time

Helpdesk Analyst, Centreville, VA We are seeking a Helpdesk Analyst with 2 to 4 years of Helpdesk Technician experience. You should enjoy interacting with clients to solve their IT problems and issues and working with a team of energetic people who enjoy "gaming" in their spare time. This client remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required.

Help Desk Analyst- (Tier 1)

Powersolv

Arlington, VA, USA

Contract, Third Party

Overview: The client is looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident and Request tickets. Position responsibilities include, but are not limited to: Deliver Tier-1 Support in office/remotely (hybrid) Answer, validate and triage incoming Phone-in incidents and requests from internal employees. o Email submitted incidents and request from internal employees. o Self-service ticket submissions routed from internal employees Escalate issues to Ti

Helpdesk Tier I

Apex Systems

Richmond, VA, USA

Full-time

Job#: 2005426 Job Description: ** If interested, please send resumes to ** Help Desk LEVEL I Richmond, VA (hybrid remote/onsite) 6 month Contract to Hire MUST HAVE: 3+ years of Experience in IT Help DeskExperience in a Windows 10, MS Office, Teams environment (would be okay with the college helpdesk too)EXCELLENT Customer Service skills (service industry or retail exp. is a big plus!)Experience with Active Directory/AD - setting up new users (or AAD, they are in a hybrid environment right now

Tier-1 Help Desk Analyst

Elicere, Inc.

Arlington, VA, USA

Contract

Location: Hybrid Work hours per week: 40 The position is for a 40-hour work week, Monday thru Friday 7am 5pm EST (Hours may fluctuate between two shifts) County Government is looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident and Request tickets for its Technical Solutions Center (TSC). Must be a High School Graduate or equivalent.CompTIA A+, Security + or Network + certification HDI Certification a plus.ITIL Foundation a plus. Position responsibilit

Help Desk Analyst- (Tier 1) Hybrid

ASSYST

Arlington, VA, USA

Contract

ASSYST is looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident and Request tickets. Location: Hybrid (In office/Remote) The position is for a 40-hour work week. Monday thru Friday 7am - 5pm. (Hours may fluctuate between two shifts) Responsibilities: Deliver Tier-1 Support in office/remotely (hybrid)Answer, validate and triage incoming:Phone-in incidents and requests from internal employees.Email submitted incidents and request from internal employees.

Helpdesk Consultant

Apex Systems

Richmond, VA, USA

Full-time

Job#: 2000949 Job Description: ** If interested, please send resume to ** Service Desk Consultant -PERSONALITY -~2 years of experience -wide technical background -must be good with office, windows, printing -must be able to quickly identify if they are "lost" and is good with asking for help -"give me an example of a tough call, how were they able to get through" / "example of working with a tough customer" -5 days in the office to start, earn less days based on performance Service Desk Descri

Tier 2-3 Help Desk Analyst - M

Next Step Systems

Centreville, VA, USA

Full-time

Tier 2-3 Help Desk Analyst, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with going on-site to clients. The Help desk does not typically go on-site; however, we are looking for individuals that are interested in growth. We are hoping this candidate will have enough experience to easily transition into a Client Consultant role within 6 to 9 months of working on the Helpdesk. Thi

Technical Helpdesk Lead

Apex Systems

Richmond, VA, USA

Full-time

Job#: 2005131 Job Description: ** If interested, please send resume to ** Apex Systems is seeking a Helpdesk Lead for a long term engagement. This is an outstanding opportunity for a someone highly skilled in IT phone support who is interested in a leadership career track. The role will entail 50% mentoring/leading, supporting helpdesk leadership to run the day to day operations of the team. Ideal candidates will have the following experience: 4-5 years of experience in technology customer su

Senior Helpdesk Technician/Desktop Engineer

iQuasar LLC

Arlington, VA, USA

Full-time

Aptnexus is seeking a Senior Helpdesk Technician / Desktop Engineer to Join our Rapidly Growing Team of Technical Experts!! As a Senior Helpdesk Technician / Desktop Engineer, you will be a key member of our IT services contract team supporting a Federal Government Customer environment. This team provides a wide range of services including help desk, deskside support, windows engineering and maintenance, managed print services, account management services, cybersecurity, cloud technologies manag

Help Desk Analyst

DMI

Arlington, VA, USA

Full-time

About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a

Help Desk Analyst (Part time 7:30am-11:30am M-F)

DMI

Arlington, VA, USA

Full-time

About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a

Lead Help Desk Analyst

DMI

Arlington, VA, USA

Full-time

About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a

Tier III Application Support Help Desk

DANE, LLC

Arlington, VA, USA

Full-time

At DANE our ability to retain employees is a testament to how we treat, value, and support our incredibly smart, talented, and courageous staff. We offer aggressive PTO from day one, multiple benefits, and learning opportunities to support our employees in being their best.We are looking for an experienced Tier Application Support Help Desk Technician to join our team. As a senior member of our team, you will provide support to internal and external customers by troubleshooting various applicat