Helpdesk Manager Jobs

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Help Desk Manager

Robert Half

•

Baton Rouge, Louisiana, USA

Full-time

Description We are offering an exciting opportunity for a Service Desk Manager in Baton Rouge, LA. This role involves the oversight of both on-site and remote team members, with a focus on server and networking support in an enterprise environment. The successful candidate will be adept at using a range of software and systems, including Cloud Technologies, CRM, Database, EO/IR systems, Epic Software, and ServiceNow Platform. Responsibilities: Oversee the implementation of Electronic Medical Re
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Posted 7 days ago | Updated moments ago

HELP DESK MANAGER I/II/III

Central Michigan University

•

Mount Pleasant, Michigan, USA

Full-time

HELP DESK MANAGER I/II/ Position Number: S-3294 Position Summary: Promotes friendly, courteous, and professional service by analyzing and resolving problems forwarded to the Help Desk; provides escalated support for a broad range of IT services, including management of internal and external technical documentation, and administration of Help Desk related applications; provides supervision, evaluation, and professional development of staff as assigned. Required Qualifications: Help Desk Manager I
Posted 14 days ago

Help Desk Operations Manager

GovCIO

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Fort Knox, Kentucky, USA

Full-time

Overview GovCIO is currently hiring for a Help Desk Operations Manager. This position will be located in Fort Knox and will be an on site position. Responsibilities The ideal candidate should be experienced in all phases of software systems and application development: Ensures optimal application functionality by configuring systems and applications. Prioritizes customer queries and escalating serious technical issues to developers. Documents error reports, monitoring performance metrics, a
Posted 30 days ago | Updated moments ago

Help Desk Manager

VC5 Consulting

•

Chicago, Illinois, USA

Full-time

Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities include managing IT systems such as SCCM, SolarWinds Service Desk, Office 365, and Active Directory. Key Responsibilities: Team Leadership: Provide guidance and mentorship to the Service Desk team to ensure exceptional custom
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Posted 17 days ago | Updated 6 hours ago

Help Desk Manager

Robert Half

•

Tampa, Florida, USA

Full-time

Description Oversee a team of IT Help Desk Technicians that provide Tier 1 technical support via phone, email, and in-person. Ask appropriate questions and use knowledge and resources to diagnose and resolve issues. Escalate issues that extend beyond span of control in a timely manner. Work in IT Service Management ticketing system to timely respond and appropriately document issue resolution. Responsibilities and Duties Manage all procedures related to the identification, prioritization, and
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Posted 22 days ago | Updated moments ago

Help Desk Manager

Sunrise Systems, Inc.

•

Trenton, New Jersey, USA

Contract

Job Title: Help Desk Manager Location: Trenton, NJ Duration: 03 months on W2 with possibility of extension. Job Description: Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and distribution. Note: This role requires the resource to be onsite 5 days / week. Hours are Monday through Friday from 8 am to 4:30 pm, w
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Posted 36 days ago | Updated 9 days ago

Helpdesk Manager

Data Processing Resources

•

Yonkers, New York, USA

Full-time

HELPDESK MANAGER SUMMARY: Performs work installing, troubleshooting, servicing, and upgrading network and computer software and hardware, and provides support to staff. RESPONSIBILITIES: Manage and evaluate the data from the ticketing systemManage level 1/2 ticket requests in the IT ticket system (Fresh Service)Manage unassigned tickets and workflowMonitor IT requests and use trends to improve serviceSupport all hardware, including installation, troubleshooting, upgrading, and servicing of compu
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Posted 60+ days ago | Updated 4 days ago

HelpDesk Delivery Manager

Nagarro Inc

•

New York, New York, USA

Full-time

We're Nagarro. Nagarro is one of the fastest growing technology companies in the industry; we are a publicly traded global digital engineering leader of 18,000+ with a full-service offering founded 24 years ago in Silicon Valley. We have a broad and long-standing public sector and global commercial client base. This includes many global blue-chip companies, leading independent software vendors (ISVs), across many industries and public sector clients - Federal, State, Local and Education. Role:
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Posted 21 days ago

Service Desk Analyst

Phoenix Technology Partners, LLC

•

Chadds Ford, Pennsylvania, USA

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
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Posted 2 days ago | Updated 11 hours ago

Service Desk Analyst

Phoenix Technology Partners, LLC

•

Wilmington, Delaware, USA

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
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Posted 2 days ago | Updated 11 hours ago

Help Desk Specialist

Astor & Sanders Corporation

•

Silver Spring, Maryland, USA

Full-time

Help Desk Specialist Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD area. Roles and Responsibilities: Windows Server 2019 support Hands on experience troubleshooting user Windows 10 systems, printers, servers, etc. This Desktop Support Specialist will handle level 1 & 2 tickets Work on multiple tickets or issues to satisfactory resolu
Posted 3 days ago | Updated 2 days ago

Desktop / Helpdesk Support Analyst

Veracity Consulting

•

Lenexa, Kansas, USA

Contract

Veracity is a business and technology consultancy that specializes in optimizing companies business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive. C
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Posted 1 day ago | Updated 1 day ago

MacOS /Mac/IOS Support Specialist (Onsite in Elk Grove, CA) /Helpdesk / Help desk

Valiantica, Inc

•

Elk Grove, California, USA

Third Party, Contract

Key Qualifications Motivation and ability to work as part of a distributed team Good interpersonal communications and customer service skills Excellent English-language oral and written communications skills Excellent telephone and email etiquette Excellent time management and multi-tasking skills Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment Ability to maintain composure and customer-service focus in stressful situations Strong troublesho
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Posted 2 days ago | Updated 1 hour ago

Desktop Support/ Help Desk Support

Zolon Tech Solutions Inc

•

Boston, Massachusetts, USA

Contract

Roles and Responsibilities: Provide responsive, reliable, and consistent service delivery to all users including VIPs.Provide IT services that appropriately respond to the time-sensitive needs of customers,Provide prompt referrals and escalations to an appropriate IT support service option.Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and limits on aged tickets.Resolves technical problems and answers queries by telephone in sup
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Posted 5 hours ago

Service Desk Analyst

Phoenix Technology Partners, LLC

•

Remote

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
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Posted 28 days ago | Updated 11 hours ago

Help Desk III

AE Business Solutions

•

Madison, Wisconsin, USA

Contract

AE Business Solutions is seeking an experienced help desk technician to take on a long-term contract position in Madison! The successful help desk candidate will have experience in windows environments, ITIL/ITSM, and will be able to troubleshoot and resolve issues related to hardware and software. *All candidates MUST have at least 6 years' professional Help Desk experience, ITSM and ITIL experience, and be willing to work 100% onsite in Madison. *No C2C inquiries please AE Business Solution
Posted 3 days ago | Updated 4 hours ago

Customer Support Representative

Tranzeal, Inc.

•

San Diego, California, USA

Contract

Job Title: Customer Support Representative Location: San Diego, CAThis position requires to be onsite two days a week. Wednesdays and Thursdays are currently prominent but may change. must have: Technical background and ability to learn and absorb technology quickly.Great written and verbal communication skill.Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.The ability to communicate effectively wi
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Posted 16 days ago

Help Desk Support at Columbus, OH

Virtusa Corporation

•

Columbus, Ohio, USA

Full-time

Job/Skill requirement: Minimum 3+ years of Exp in Help Desk SupportExperience in the IT field, preferably in a help desk environment.A+ and/or Network+ certifications or the equivalent experienceAWS Cloud Practitioner certification preferred but not requiredPrior experience assisting a cloud migration preferred but not requiredStrong knowledge of ServiceNow, MSOffice Products, etc.
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Posted 16 days ago | Updated 2 days ago

MEIS System Program Director - HYBRID

Chandra Technologies, Inc.

•

Raleigh, North Carolina, USA

Contract

Job Description: Corp to Corp Resumes are accepted. We are seeking a highly skilled and experienced Medical Examiner Information System (MEIS) Program Director to lead the implementation of a statewide medical examiner information system. This critical role will require a combination of strategic planning, project management, and team leadership skills. The successful candidate will be responsible for overseeing various aspects of the implementation process, ensuring seamless integration, and pr
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Posted 1 day ago

Help Desk Support/Helpdesk Support

Arthur Grand Technologies Inc

•

Columbus, Ohio, USA

Third Party, Contract

Arthur Grand Technologies () is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years. We are a minority owned staff augmentation and technology consulting company To keep our valued employees, w
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Posted 15 days ago | Updated 9 days ago