Position Summary Responsible for troubleshooting and issue resolution in Samsung 4G and 5G products to ensure all customer tickets are addressed in pre-defined Service Level Agreement (SLAs). Role and Responsibilities Duties: Responsible for troubleshooting and issue resolution in Samsung 4G and 5G products to ensure all customer tickets are addressed in pre-defined Service Level Agreement (SLAs). Responsible for end-to-end performance assurance to ensure company's 4G and 5G products, includi
