WFM Jobs in Arizona

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Workbrain WFM Tech Architect -

Cognizant

•

Surprise, Arizona, USA

Full-time

About the role The Technology Architect will play a pivotal role in designing and implementing Workday HCM solutions focusing on Absence Management and Security. With a strong background in Workday tools and processes the candidate will drive efficiency and innovation in our HR systems. This hybrid role requires a deep understanding of the Payer domain and advanced Excel skills to optimize business processes. In this role, you will: Lead the design and implementation of Workday HCM solutions e
Posted 13 days ago | Updated 22 hours ago

UKG Pro WFM Timekeeping and Integration Specialist - Remote

MetaSense, Inc.

•

Remote

Contract

Description Position is fully remote and has the possibility of becoming perm. Top Skillsets Sought: Kronos WFC and UKG Pro WFM timekeeping configuration, migration, and integrations. About the Job We are seeking a versatile UKG Pro WFM specialist with deep expertise in UKG Pro WFM and Kronos WFC Timekeeping modules including Time & Attendance, Accruals, Attestation, along with functional integration support and familiarity with the Boomi integration layer (CRT functional builds). The ideal c
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Posted 36 days ago | Updated 17 hours ago

Contact Center Data and AI Architect - Genesys

Nasscomm, Inc.

•

Phoenix, Arizona, USA

Contract, Third Party

Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystemHaving knowledge on contact center migration to CCaaS and build data solution surrounding the migrationDefine data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems.Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents.Collaborate with data architects to e
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Posted 13 days ago | Updated 17 hours ago

Kronos (UKG) Functional Consultant

Divit Technologies, Inc.

•

Remote

Full-time

We are looking for a highly skilled Kronos Functional Consultant Workforce Management (WFM) to join our HR Technology team. You will play a key role in driving the optimization, configuration, and integration of UKG/Kronos WFM solutions, ensuring alignment with operational and compliance requirements across the organization.Experience with Kronos Activity Module will be highly regarded.Key ResponsibilitiesCollaborate with business stakeholders (Operations, HR, Payroll) to gather and translate WF
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Posted 1 day ago

Contact Center Solution Architect

ClearBridge Technology Group

•

Phoenix, Arizona, USA

Contract

Our client, a large professional services firm located in Phoenix, AZ, is looking to hire a Contact Center Solution Architect for a 12-month hybrid contract. The consultant should possess hands on engineering and design/architecture experience for both on-premise as well as CCaaS. The consultant will be responsible for assessing the customer's current contact center architecture and design a migration roadmap to a CCaaS platform. The consultant will make solution architecture recommendations f
Posted 13 days ago | Updated 6 hours ago

Contact Center Solution Architect - Manager -

Cognizant

•

Phoenix, Arizona, USA

Full-time

About the role As a Lead Architect - Technology, you will make an impact by assessing the current Genesys architecture (InfoMart UCS GAAP SpeechMiner WFM Routing etc.) and design a migration roadmap to a CCaaS platform. In this role, you will: Work closely with IT customer service operations business teams and external CCaaS vendors Participate in vendor evaluations and selection process for CCaaS and AI solutions Assess the current Genesys architecture InfoMart UCS GAAP SpeechMiner WFM Routing
Posted 7 hours ago

Genesys Data & AI Architect

ClearBridge Technology Group

•

Phoenix, Arizona, USA

Contract

Our client, a large professional services firm located in Phoenix, AZ, is looking to hire a Genesys Data & AI Architect for a 12-month hybrid contract. The consultant will be supporting a contact center CCaaS migration and build and will be responsible for defining data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. The consultant will evaluate and recommend which data architecture that will minimize impact for downstre
Posted 13 days ago | Updated 6 hours ago

Contact Center Data / AI Architect (OnPrem / CCaaS) (450751)

Vaco by Highspring

•

Phoenix, Arizona, USA

Contract

Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS | 450751 DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 6M C2H Hourly / Salary: flexible based on experience JOB SUMMARY Vaco Technology is currently seeking a Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS for a 6M C2H opportunity, located in Desert Ridge, AZ (onsite 3-days per week). The Contact Center Data / AI Architect will join a team that advances cloud infrastructure, a
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Posted 12 days ago | Updated 12 days ago

UKG Functional Consultant

TechDigital Corporation

•

Remote

Third Party, Contract

Mandatory Skills Around 8 years of experience in UKG Products with 2-3 years hands-on experience in UKG Pro WFM ( formerly UKG Dimensions) Skifigures and scheduled interfaces between UKG and other systems Work with business users to understand the requirement and create functional design Implement UKG Dimensions with needed configurations Pay Rule Conflled in Analysis, Configuration and Data Integration Coniguration & Support Accruals Management Module Expertise: Pay Rule Configuration & S
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Posted 19 days ago

Genesys Consultant :: Phoenix AZ

Sage IT Inc

•

Phoenix, Arizona, USA

Contract, Third Party

Genesys Developer Phoenix, AZ Long Term Contract JD: Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration. Candidate must be able to : Assess the current Genesys architecture (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and design a migration roadmap to a CCaaS platform. Evaluate and recommend which components of Genesys should be migrated, retired, or replaced. knowledge of Routing Logic & WFM Analyze exi
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Posted 7 days ago | Updated 8 hours ago

UKG Integrations Consultant (Solution Architect)

Accenture LLP

•

Remote or Houston, Texas, USA

Full-time

We are: We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what's possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global commun
Posted 15 days ago | Updated 9 hours ago

Contact Center Platform Architect

Vaco by Highspring

•

Phoenix, Arizona, USA

Contract

Now Hiring: Contact Center Data & AI Architect (Phoenix, AZ) Shape the future of AI-powered customer experience in the enterprise. Were supporting a major enterprise through a full-scale cloud contact center transformationand we need a seasoned Contact Center Architect who thrives at the intersection of data strategy, CCaaS migration, and AI enablement. If you're fluent in Genesys, Five9, NICE, or similar platformsand can design scalable data pipelines while partnering with AI/ML teams to build
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Posted 13 days ago | Updated 5 days ago

Business Intelligence (Advanced Analytics Developer)-Remote-W2 Only

InfoVision, Inc.

•

Remote

Contract

Hi, Please review the below job requirement and let me know if you are good to submit with the below details filled and your latest resume ASAP. Business Intelligence (Advanced Analytics Developer)-Remote Type: W2 Only Skills: UKG Pro, WFM, Data Visualization, Power BI or Tableau Responsibilities: Design and develop custom reports within the UKG Pro WFM system Work closely with stakeholders to gather requirements and ensure reports meet business needs Analyze data and provide insights to drive
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Posted 60+ days ago | Updated 1 day ago

Voice Engineer / Contract / Remote

Motion Recruitment Partners, LLC

•

Remote or Pleasanton, California, USA

Full-time

Our client, a leading healthcare organization dedicated to advancing patient care and safety, is looking for a contract Voice Engineer. This is a fully remote role. Under general supervision of the IT Director, this position is responsible for our client's Voice Services (Contact Center) systems infrastructure to maintain a reliable and predictable service that supports the needs of our client's internal and external facing contact centers. This role will also provide expert technical consultati
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Posted 5 days ago | Updated 5 hours ago

Contact Center Data / AI Architect (Genesys / Five9) (450714)

Vaco by Highspring

•

Phoenix, Arizona, USA

Contract

Contact Center Data / AI Architect (Genesys / Five9) | 450714 DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 12M Contract (w/ possibility to convert to fulltime) Hourly / Salary: flexible based on experience JOB SUMMARY Vaco Technology is currently seeking a Contact Center Data / AI Architect Genesys | AI Strategy / CCaaS Migration for a 12M contract opportunity located in Phoenix AZ (onsite 3-days per week). The Contact Center Data / AI Architect will lead th
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Posted 7 days ago | Updated 15 hours ago

Principal Engineer, Software

Verint Systems Inc

•

Remote

Full-time

Job Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environmen
Posted 60+ days ago | Updated 10 hours ago

Manager, Software Engineering

Verint Systems Inc

•

Remote

Full-time

Job Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environmen
Posted 60+ days ago | Updated 10 hours ago

Infor CloudSuite Engineer

DCode Talent

•

Remote

Contract, Third Party

Position: Infor CloudSuite Engineer Location: Remote Duration: 6 months C2H Job Description: Top 3 skills: CloudSuite experienceWFM/Agilisys time & attendance module experience and one or both of GHR/FSMExperience with specific tools: IPA, Configuration Console, and File Creation Utility (optional pluses: Birst, ION, Columnar, Data Replication, Data Lake/Data Fabric)Join a cutting-edge project aimed at revolutionizing systems! We are on the hunt for talented individuals to become a part of an
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Posted 6 days ago

AVAYA Technical Program Manager

Brezo Business Solutions LLP

•

Remote

Contract

Job Title: AVAYA Technical Program ManagerLocation: RemoteDuration : 1-2 years About the Role:We are looking for a highly skilled Technical Program Manager (TPM) with deep expertise in AVAYA contact center technologies and a strong track record of managing telephony transitions and transformations. This is a strategic and hands-on role, requiring exceptional program leadership, stakeholder management, and technical fluency across the AVAYA ecosystem. Key Responsibilities:Lead the end-to-end tra
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Posted 13 days ago

Kronos Consultant

Phoenix Business, Inc.

•

Remote

Contract

Roles and ResponsibilitiesConfigures all elements of the Kronos application to include: Pay Rules, Work Rules, Accruals, Scheduling, WIMs, Attendance, Access Profiles, etc.A Kronos Consultant provides expertise on Kronos Workforce Management (WFM) solutions, helping clients optimize their workforce management processes.Accountable for gathering and analysing business requirement specifications, measurements, data mappings, policies, business procedures, etc. as well as transforming them into cre
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Posted 1 day ago | Updated 17 hours ago