acd Jobs in new york

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Sr. Manager, IT Service Operations

Datanomics

•

New York, New York, USA

Full-time

Remote but candidate MUST be commuting distance to New York city or Washington DCThe Senior Manager, IT Service Operations is responsible for overseeing the IT Service team's effective use of service management tools, with a focus on incident and request management, solution quality, ticket aging, and comprehensive reporting. This role is highly metrics-driven, emphasizing the importance of reporting, KPIs, and evaluating the overall efficiency of IT Service teams to enhance service delivery. Th
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Posted 30 days ago | Updated 22 days ago

Five9 Systems Administrator - Contact Center

WSFS Bank

•

Newark, New Jersey, USA

Full-time

Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference eve
Posted 1 day ago

IT Helpdesk Support Technician

TEKsystems

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Remote or Lansing, Michigan, USA

Full-time

One of TEKsystems Healthcare clients is looking for multiple qualified candidates to support their IT department's Helpdesk Team. Our client is currently going through a company initiative for Digital Transformation. They will be updating and replacing many if the IT systems and core applications within the environment to enhance customer experience. This is leading to many areas of growth. Our client is looking for strong technicians to provide Level 1 and Level 2 Helpdesk phone support to its
Posted 5 days ago

IT SERVICE OPERATIONS

Orbitz Technologies Inc

•

Remote

Full-time

SENIOR MANAGER, IT SERVICE OPERATIONS (NY OR DC ONLY) Location: Job is fully remote, no location specified Security Clearance Required: No Benefits - Full Relocation Assistance Available - No Commission Compensation - No Bonus Eligible - Yes Overtime Eligible - No Interview Travel Reimbursed - No CANDIDATE DETAILS Seniority Level - Mid-Senior Management Experience Required - No Minimum Education - Bachelor's Degree Willingness to Travel - Occasionally Industry: Legal Job Category: Information T
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Posted 30 days ago

Pre Sales Analyst - Telecom, CCaaS, Contact Center

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,
Posted 19 days ago | Updated 2 hours ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

•

Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 30 days ago | Updated 2 hours ago

Emergency Communication Engineer

AIT Global, Inc.

•

Brooklyn, New York, USA

Third Party

Job Title: Emergency Communication Engineer Location: Brooklyn, NY Job Description: Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment Configure and test Emergency Communications network infrastructure. Te
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Posted 5 days ago | Updated 1 day ago

Emergency Communications Engineer

Gov Services Hub

•

Brooklyn, New York, USA

Contract

SCOPE OF SERVICES ? Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure ? Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers ? Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment ? Configure and test Emergency Communications network infrastructure ? Technical support for E911 and NG911 telephony and telecommu
Posted 19 days ago | Updated 2 days ago

Emergency Communications Engineer

Fixity Technologies

•

Brooklyn, New York, USA

Full-time, Part-time, Contract, Third Party

Duration: 12 Months, extension possible based on needs and performance Job Title: Emergency Communications Engineer SCOPE OF SERVICES Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment Configure and test Em
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Posted 10 days ago | Updated 1 day ago

Genesys CX Developer

Stanley David and Associates

•

Remote

Contract, Third Party

Job Description:We are seeking an experienced Genesys Developer with strong hands-on expertise in Genesys Cloud CX and Bot Development. The ideal candidate will be responsible for designing, developing, and maintaining customer experience (CX) solutions using Genesys Cloud tools and integrations with bots and automation systems. Key Responsibilities:Design, develop, and implement contact center solutions using Genesys Cloud CX. Build and customize chatbots, voice bots, and virtual assistants usi