Job Description: Service Now Developer Location: Mclean VA / Plano, TX (Hybrid Position) Fulltime/Contract position Required Details Experienced in implementation of ITSM solution using industry best practices. Experienced in development of Service Catalogs.Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email InboundGood experience of Service Portal and widget creationVery good experience o
Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely and efficient manner Monitor and response quickly and efficiently to customer issues via phone, email, and computer chat Provide customer assistanceand communicate any pending or unresolved issues to direct report each day Document all customer interactions in the ticketing system Run diagnostics to resolve customer reported issues Escalate issues to the next Tier based on level of difficulty Install, make changes, an
