contact center Jobs

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Field Service Engineer

Ledgent Technology

•

Eastvale, California, USA

Contract

Job Description: Be able to get trained and familiarize with Energy Infrastructure Products technically as business evolve. Provide technical support to both internal repair technicians and external customers. Support Customer Service Team's contact center by providing callers and customers with technical support, processing RMA requests. Monitor, follow up, and close pending customer support cases. With feedback from the callers on field incidents, highlight critical issues and escalate to RD/
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Posted 2 days ago | Updated 3 hours ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

•

Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 29 days ago | Updated 9 hours ago

Technical Project Manager Chatbots and IVR contact centers

Shimento, Inc.

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Remote or Orlando, Florida, USA

Contract

Technical Project Manager Chatbots and IVR contact centers Location: - Orlando, FL Travel might Require up to 70%. Industry: Technology, Healthcare, Consulting, Financial Services, or AI Solutions A Technical Project Manager with experience in chatbots and IVR contact centers will be responsible for overseeing the development and implementation of these technologies within a customer service environment. This includes managing timelines, budgets, and resources, as well as ensuring the successful
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Posted 11 days ago | Updated 1 day ago

Telecom Engineer

Techead

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Remote or Richmond, Virginia, USA

Contract

Telecom Engineer Contract: 3 Months 100% Remote Local Candidates Richmond, VA Seeking a skilled Cisco Voice System Engineer to design, implement, and maintain our organization's voice communication systems. Strong expertise in Cisco Unified Communications solutions, VoIP technologies, network infrastructure, firewall and active directory. This role requires a proactive approach to troubleshoot complex voice system issues, optimize performance, and ensure seamless communication across the organi
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Posted 4 days ago

Senior Partner Development Manager, Amazon Connect, Americas, AABG AMER

Amazon Web Services, Inc.

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Seattle, Washington, USA

Full-time

Would you like to be part of a team that is redefining the Customer Experience industry? Amazon Web Services (AWS) is looking for an experienced candidate to work with our largest Global Systems Integrator (GSI) to lead their Amazon Connect, contact center and customer support practices and service delivery on AWS. As a Senior Partner Development Manager you will have an exciting opportunity to build and lead a team of Partner Development Managers (PDMs) responsible for go-to-market for Accentur
Posted 3 days ago

Enterprise Architect

Srimatrix Inc.

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Remote

Contract, Third Party

Job Title: Enterprise Architect Location: 100% Remote (Quarterly travel to CT) Contract Duration: Long-term Client is seeking an Enterprise Architect to shape technology strategy and deliver scalable, cloud-native solutions that improve healthcare access for Medicare populations and underserved communities. This role calls for a visionary leader to define high-level architecture, align IT efforts with business objectives, and foster clear communication with stakeholders. The Enterprise Architect
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Posted 5 days ago

Teams Voice Support Engineer

TEKsystems

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Remote or Chandler, Arizona, USA

Full-time

Teams Voice Support Engineer Chandler, AZ Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services Sh
Posted 14 days ago | Updated 6 hours ago

CRM Lead.

SecureKloud Technologies Inc

•

San Jose, California, USA

Contract, Third Party

Hi , We have a job opening for the position of CRM Lead. Please find the job description below and if you are interested, kindly share your updated resume with contact details Job Title : CRM Lead. Location : San Jose, CA Duration : Long Term Job description: Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-
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Posted 5 days ago | Updated 22 hours ago

Teams Voice Support Engineer

TEKsystems c/o Allegis Group

•

Chandler, Arizona, USA

Full-time

Teams Voice Support Engineer Chandler, AZ Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services Sh
Posted 14 days ago | Updated 10 hours ago

Teams Voice Support Engineer

TEKsystems c/o Allegis Group

•

Charlotte, North Carolina, USA

Full-time

Teams Voice Support Engineer Charlotte, NC Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services S
Posted 14 days ago | Updated 10 hours ago

Teams Voice Support

TEKsystems c/o Allegis Group

•

Pennington, New Jersey, USA

Full-time

Teams Voice Support Engineer Pennington, NJ Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services
Posted 14 days ago | Updated 10 hours ago

Project Manager

Apex Systems

•

Columbus, Ohio, USA

Full-time

Job#: 2082853 Job Description: Project Manager Location: Hybrid (Primarily Remote, Onsite as Needed - Must Reside in Ohio) Duration: 8-10 Months Experience Level: Senior (5+ years) Education: Bachelor's degree in Computer Science, Business, Information Technology, or related field, or equivalent experience Hourly: $58/hr-$63/hr Position Summary We are seeking a Project Manager to lead the second phase of a large-scale Enterprise Contact Center implementation. This role requires strong lea
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Posted 12 days ago | Updated 2 hours ago

Lead/Sr. Java Engineer (Hybrid)

Resolution Technologies

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Plano, Texas, USA

Full-time

Lead/Senior Java Engineer Career Opportunity Our client, who is a global leader in contact center solutions, is seeking a dynamic individual with high energy and drive to join their Work Force Management (WFM) software development team as a Senior Software Engineer. This engineer will primarily focus on the development of server-side component design, development, testing and implementation. Experience with client-side development is a plus. This engineer will work in Agile development environm
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Posted 9 days ago | Updated 11 hours ago

Corporate Vice President, Amazon Connect Architect

New York Life Insurance Co

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New York, New York, USA

Full-time

Location Designation: Hybrid - 3 days per month Our New York Life culture has laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance. As a Fortune 100 company and indus
Posted 1 day ago

Vice President Customer Experience

Acunor Infotech

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Jersey City, New Jersey, USA

Full-time

Job Title: Vice President Customer Experience (CX) Location: Dallas, TX / New Jersey (2 positions) Employment : Fulltime Position Summary: We are seeking a dynamic and visionary Vice President Customer Experience (CX) to lead and shape the end-to-end CX strategy for our clients. The ideal candidate will possess deep expertise in CX transformation, digital engagement models, and emerging technologies such as CCaaS and conversational AI. This leader will drive strategic roadmap development, own
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Posted 11 days ago | Updated 15 hours ago

Senior Technical Business Analyst || Remote

Apetan Consulting

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New Jersey, USA

Part-time, Contract, Third Party

Role - Technical Business Analyst Remote role Duration - 12+ months OVERVIEW/SUMMARY Supports development and implementation of solutions to improve processes for Contact Center agents and tools. Successful candidates will work collaboratively across the organization, including the operational teams in the field, to ensure project and initiatives are executable for frontline teams. Develop a deep understanding of customer and employee personas, workflow, difficulties, and processes to garner
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Posted 60+ days ago | Updated 18 days ago

Webex CCE Tier 2 Engineer

Cisco Systems, Inc.

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North Carolina, USA

Full-time

Applications are accepted until further notice. What You'll Do The Operations team for Webex Contact Center Dedicated Instance and Webex Calling Dedicated Instance is responsible for several critical tasks, including continuously monitoring systems for issues and alerting customers when incidents occur, prioritizing and addressing incidents based on severity, performing root cause analysis to prevent future occurrences, conducting post-incident reviews to evaluate responses and identify areas f
Posted 22 days ago | Updated 2 hours ago

Senior Cloud Engineer - Unified Communications

AAA Life Insurance Company

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Livonia, Michigan, USA

Full-time

Job Description Senior Cloud Engineer - Unified Communications US-MI-Livonia Job ID: 2025-1857 Type: Regular Full-Time # of Openings: 1 Category: Information Technology Livonia, MI Hybrid Overview We are seeking a highly skilled and versatile Senior Cloud Engineer - Unified Communications to lead the design, integration, and optimization of our enterprise contact center solutions. This role requires deep expertise in Genesys Cloud CX3, with strong working knowledge of Cisco Voice infrastruct
Posted 60+ days ago | Updated 2 hours ago

Full Stack Lead Software Engineer- Voice & Chat

KeyCorp

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Remote

Full-time

Location: For Those Who Work At Home, Ohio Job Description- Join the Voice & Chat Automation / Contact Center Delivery group as Technical Lead - full stack. Be part of a team that is working on a major modernization effort, revolving around exciting new technologies, like Google Cloud, Dialogflow, AI, UJET, and NICE. The Tech Lead will be responsible for leading building Intelligent Bots and associated components for the KeyBank Bot Squad. We are looking for an experienced Tech Lead to join ou
Posted 43 days ago | Updated 2 hours ago

Customer Support - 100% Remote

Empower Professionals

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Remote

Full-time

Role: Customer Service Analyst/Contact Center Support Location:100% Remote Duration: 12+ Months Rate: $13.50/hr on W2 Need to provide photo ID copy at time of submission Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blin
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Posted 1 day ago | Updated 1 day ago