contact center Jobs

121 - 140 of 240 Jobs

Gen AI EngineerJob Title - Gen AI Engineer

Conflux Systems IncCompany Name - Conflux Systems Inc

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Toronto, Ontario, Canada

Full-time

Role: Gen AI Engineer IP: Atos Syntel Client Location: Toronto, Canada (Hybrid, 3 days a week) Job Posting Description: Seeking for a motivated GenAI Engineer to work with our Global Advanced Customer Analytics team and develop & support solutions primarily focused on contact center BOTs. Responsibilities: GenAI use cases requirements understanding working with product owners, business and design LLM solutions aligned with Manulife approved RAG patterns Drive data requirements conversations an

Staff AWS Connect DeveloperJob Title - Staff AWS Connect Developer

Kforce Technology StaffingCompany Name - Kforce Technology Staffing

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Englewood, Colorado, USA

Contract

RESPONSIBILITIES: Kforce has a client in Englewood, CO that is seeking a Staff AWS Connect Developer with a strong background in AWS Connect services and architecture. This role will involve designing, implementing, and maintaining complex AWS Connect solutions to enhance customer experiences. Your expertise in AWS Connect, Lambda development, AWS API Gateway, and API integrations will be instrumental in creating scalable, customizable, and integrated contact center solutions for modern business

NICE Architect/LeadJob Title - NICE Architect/Lead

Capgemini America, Inc.Company Name - Capgemini America, Inc.

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Charlotte, North Carolina, USA

Full-time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you d like, where you ll be supported and inspired bya collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Key Responsibilities: Design and implement call flows using NICE CXone Studio, including ACD, IV

Teams Voice SupportJob Title - Teams Voice Support

TEKsystems c/o Allegis GroupCompany Name - TEKsystems c/o Allegis Group

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Charlotte, North Carolina, USA

Full-time

Description Required Skills for L3 Voice Support for MS Teams Senior Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services Should understand and be able to support MS Teams, Avay

Senior Genesys DeveloperJob Title - Senior Genesys Developer

YoungsoftCompany Name - Youngsoft

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Detroit, Michigan, USA

Contract, Third Party

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare th

Title: Engineer Location: 72 Marietta Street, 4th Floor, Atlanta, GA 30318-0000 Duration: 08/18/2025 - 12/31/2025 Shift Timings: Mon Fri 8am 5pm EST Position: HybridJob Title - Title: Engineer Location: 72 Marietta Street, 4th Floor, Atlanta, GA 30318-0000 Duration: 08/18/2025 - 12/31/2025 Shift Timings: Mon Fri 8am 5pm EST Position: Hybrid

LanceSoft Inc.Company Name - LanceSoft Inc.

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Columbus, Ohio, USA

Full-time

Department: ATL - AIM Watershed Management Title: Engineer Location: 72 Marietta Street, 4th Floor, Atlanta, GA 30318-0000 Duration: 08/18/2025 - 12/31/2025 Shift Timings: Mon Fri 8am 5pm EST Position: Hybrid Job Description: Telephony Administrator / Engineer Job Description We are seeking a skilled Telephony Administrator/Engineer to manage and support our City of Atlanta Watershed Call Center agents utilizing a cloud-based contact center infrastructure, with specific expertise in AWS Connect,

Business Analyst (with Capital Markets)Job Title - Business Analyst (with Capital Markets)

Sensiple Inc.Company Name - Sensiple Inc.

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Jersey City, New Jersey, USA

Third Party, Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing

AI Lead - GenAIJob Title - AI Lead - GenAI

Sensiple Inc.Company Name - Sensiple Inc.

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St. Louis, Missouri, USA

Contract

QA Automation Engineer - SalesforceJob Title - QA Automation Engineer - Salesforce

Tandym TechCompany Name - Tandym Tech

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Charlotte, North Carolina, USA

Contract

A financial services company is currently seeking a new QA Automation Engineer, with a Salesforce background, for a promising opportunity with their growing team. Responsibilities: The QA Automation Engineer - Salesforce will Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards Implement the shift-left test strategy as the organization rearchitects our technology platform Partner with DevOps Engineers to fully automate testing thro

Technical Support RepresentativeJob Title - Technical Support Representative

ManpowerCompany Name - Manpower

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South Burlington, Vermont, USA

Full-time

Our client, in South Burlington VT is seeking technical support representatives to join their team. As a technical support representative you will be assisting customers with product issues, upsell warranties and extensions, collect data for improvement and deliver exceptional customer service. You are trained for the position. Job Title: Technical Support Representative Location: South Burlington VT Pay Range: Start off at $17.50, but if they are doing well, they can earn around $18.75 after 3

Project Manager (Banking Domain Calypso Upgrade V18)Job Title - Project Manager (Banking Domain Calypso Upgrade V18)

Sensiple Inc.Company Name - Sensiple Inc.

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Atlanta, Georgia, USA

Contract

UC Engineer IIIJob Title - UC Engineer III

ChewyCompany Name - Chewy

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Plantation, Florida, USA

Full-time

Our Opportunity At Chewy, it is our mission to be the most trusted and convenient destination for pet parents and partners everywhere! We have evolved into an innovative Fortune 500 industry leader. We are looking for a Contact Center Engineer to join Chewy's Unified Communications team, focused on the design, implementation, and delivery of Genesys Cloud CX solutions! This role is critical in supporting our enterprise-wide Omnichannel migration initiative, delivering seamless customer experien

UC Engineer IIIJob Title - UC Engineer III

ChewyCompany Name - Chewy

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Richardson, Texas, USA

Full-time

WFM & Dialer Operations SpecialistJob Title - WFM & Dialer Operations Specialist

Newrez LLCCompany Name - Newrez LLC

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Tempe, Arizona, USA

Full-time

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function Works with the Loss Mitigation team to optimize attendance, schedules, PTO requests, setup new hire profiles and monitor dialer campaigns daily.

AI LeadJob Title - AI Lead

Sensiple Inc.Company Name - Sensiple Inc.

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St. Louis, Missouri, USA

Contract

Kafka DeveloperJob Title - Kafka Developer

Sensiple Inc.Company Name - Sensiple Inc.

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Remote or Chicago, Illinois, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing

Field Service EngineerJob Title - Field Service Engineer

Ledgent TechnologyCompany Name - Ledgent Technology

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Eastvale, California, USA

Contract

Job Description: Be able to get trained and familiarize with Energy Infrastructure Products technically as business evolve. Provide technical support to both internal repair technicians and external customers. Support Customer Service Team's contact center by providing callers and customers with technical support, processing RMA requests. Monitor, follow up, and close pending customer support cases. With feedback from the callers on field incidents, highlight critical issues and escalate to RD/

Oncology Medical CommunicationsJob Title - Oncology Medical Communications

Sunrise Systems, Inc.Company Name - Sunrise Systems, Inc.

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Lawrence Township, New Jersey, USA

Contract

Job Title: WW Oncology Medical Communications Job ID: 25-08963 Location: Lawrenceville, NJ Duration: 06 months on W2 contract Must Have List: 1-2 years experience in medical communications or medical affairs rolesGood project management experienceMedical or research background (PharmD, MD, PhD)Ideal, but not required familiarity with publications software (iEnvision) and publication policies ICMJE and GPP.Candidates must be 50% onsite at Princeton Pike Description: The primary responsibility f

IT Business Analyst-CCaaS Cloud-Genesys CXJob Title - IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.Company Name - Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste

Technical Project Manager Chatbots and IVR contact centersJob Title - Technical Project Manager Chatbots and IVR contact centers

Shimento, Inc.Company Name - Shimento, Inc.

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Remote or Orlando, Florida, USA

Contract

Technical Project Manager Chatbots and IVR contact centers Location: - Orlando, FL Travel might Require up to 70%. Industry: Technology, Healthcare, Consulting, Financial Services, or AI Solutions A Technical Project Manager with experience in chatbots and IVR contact centers will be responsible for overseeing the development and implementation of these technologies within a customer service environment. This includes managing timelines, budgets, and resources, as well as ensuring the successful