Contact center jobs

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Today

Lead Developer - Genesys Cloud Contact Center Location: Raritan, New Jersey/Remote Long Term Contract Role Summary We are seeking an experienced Lead Developer - Genesys Cloud Contact Center to design, develop, integrate, and enhance customer engagement solutions on Genesys Cloud CX. This hands-on engineering role focuses on customer journey orchestration, omnichannel engagement, API integrations, automation, AI-enabled capabilities, and platform innovation while supporting global contact cente

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Contract

Depends on Experience

Sr. Project Manager- Contact Center Technology

Remote

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Today

Job Post: Sr. Project Manager (Contact Center Technology) Remote (W2 Only) Need Exp. With Financial/Bank domains. Overview: We are seeking an experiencedSr. Project Manager to lead the strategy, development, and delivery of contact center and servicing technology solutions.This role will focus on enhancing both member and agent experiences across voice and digital channels while driving efficiency, automation, and innovation.Required Skills & Experience: 6+ years of experience in: o Digital pr

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Contract

Depends on Experience

Development Manager - Contact Center Genesys Cloud

Columbus, Ohio

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Today

Genesis10 is currently seeking a Development Manager for a contract to hire position with a Regional Financial Institution located in Columbus, OH. Pay Range: $64.00 - $66.00/hr. based on experience and qualifications Position Overview: We are seeking an experienced Development Manager to lead a team of 5+ software developers in delivering high quality solutions within an Agile environment. This role is responsible for coaching and guiding developers, establishing and enforcing best practices,

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Full-time

USD 64.00 - 66.00 per hour

Senior Project Manager (Contact Center Transformation) - NC, IA

West Des Moines, Iowa

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Today

Job#: 3037084 Job Description: Job Title: Project Manager (Contact Center Transformation) Location: Charlotte, NC / Des Moines, IA - Hybrid (3 days onsite) Contract Length: 9-12 months (potential extension or conversion) Pay Rate: $68/hr - $74/hr Note: We are unable to consider C2C or third-party submissions. Role Overview In this contingent resource assignment, you may consult as an expert to develop or influence initiatives for complex business and technical needs within Project Manageme

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Full-time

USD 68.00 - 74.00 per hour

Learning Content & Training Developer - Contact Center

Charlotte, North Carolina

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Today

We are seeking an experienced Training Developer to support the rollout of new contact center platforms by creating high-impact learning content for agent and supervisor audiences. This hybrid contract opportunity is based in Charlotte, North Carolina, with Des Moines, Iowa also available as a work location. The role is ideal for a learning professional who can translate complex platform functionality into clear, practical training materials that drive adoption and performance. This position of

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Contract

$61.06 - $66.92

Product Manager, Contact Center Migration

Dallas, Texas

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Today

Job Title: Product Manager, Contact Center Modernization (Amazon Connect Migration) Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid Duration: Long Term Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions th

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Contract

Depends on Experience

MS Dynamics Consultant / Developer – Contact Center Experience - Remote

Remote

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Today

Amtex SystemsInc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years. Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest. MS Dynamics Co

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Third Party, Contract

Depends on Experience

Contact Center Engineer

Remote

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13d ago

Role :- Contact Center Engineer Remote As per the latest requirement update, we are specifically looking for candidates who are either former Amazon employees or were recently laid off from Amazon. Please prioritize and share suitable profiles accordingly. Role Summary We are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. This is not a back-room e

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Contract

70 - 80

Contact Center Engineer

Remote

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6d ago

Role :- Contact Center Architect Remote Job Type: C2C/W2/1099 As per the latest requirement update, we are specifically looking for candidates who are either former Amazon employees or were recently laid off from Amazon. Please prioritize and share suitable profiles accordingly. Role Summary We are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. T

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Contract

70 - 75

Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform) at Nashville, TN, Atlanta, GA, Chicago, IL

Hybrid in Atlanta, Georgia

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12d ago

Bisoftllc is looking for Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform) LocationNashville, TN, Atlanta, GA, Chicago, IL About the job youre consideringThe Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform) is a senior, enterprise-level role responsible for designing, governing, and evolving large-scale contact center and customer experience (CX) ecosystems. The role leads end-to-end CX, Conversational AI, and GenAI transformations across voice, dig

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Full-time

Depends on Experience

Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform)

Chicago, Illinois

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13d ago

Role: Enterprise Contact Center Architect (CCAI / CES Google Cloud Platform)Location: Nashville, TN / Atlanta, GA / Chicago, IL (Onsite) Employment Type: Full-Time (Direct Hire) Position Overview:We are seeking an experienced Enterprise Contact Center Architect to lead the design and transformation of next-generation customer experience (CX) platforms powered by Google Cloud technologies. This role will be responsible for architecting enterprise-scale contact center ecosystems, driving Conversa

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Full-time

Depends on Experience

Contact Center Program Manager/Channel Initiatives Specialist

Hybrid in Frisco, Texas

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19d ago

Job Title: Channel Initiatives Specialist Location: Hybrid, Frisco, TX (2-3 days) Main Skills:Contact center , Program Management, Data Analyst AI , Business Analyst , Six Sigma , Voice, customer management These profiles are not working at all. We need people with hands-on data mining, process improvement, analytics, and problem-solving background. Should have knowledge of Lean/Six Sigma. Job description: Role Overview: As Client continues to evolve into a consumer-centric business, the Channe

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Contract

Depends on Experience

Sr IT Support Engineer - Contact Center Platforms

Greenwood Village, Colorado

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Today

RESPONSIBILITIES: Kforce has a client in Greenwood Village, CO that is seeking a Senior IT Support Engineer (Tier 3) - Contact Center Platforms Summary: We are seeking a highly skilled Senior IT Support Engineer (Tier 3) to join our client on a permanent basis, to serve as a technical subject matter expert supporting enterprise contact center platforms. This role plays a critical part in ensuring the reliability, scalability, and performance of our modern contact center environment, with a stro

Full-time

$136,000 - $166,000 annually

U.S. Based Contact Center Service Design Lead

West Bend, Wisconsin

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Today

Job Category: Contact Center Requisition Number: USBAS001964 Description Contact Center Service Design Lead Join an award-winning, mission-driven team at Delta Defense - one of Newsweek's Top 100 America's Most Loved Workplaces. We provide Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Learn more about the USCCA at Are you passionate about designing service experiences

Full-time

USD 78,000.00 - 97,000.00 per year

Sr IT Contact Center Data & Analytics Engineer

Greenwood Village, Colorado

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a Senior IT Contact Center Data and Analytics Engineer in Greenwood Village, CO for a direct hire/permanent opportunity/healthcare industry). Summary: We are hiring a Senior IT Contact Center Data and Analytics Engineer to join a leading healthcare organization in a direct hire, permanent role. This position plays a critical part in supporting and advancing data, reporting, and analytics capabilities across enterprise contact center platform

Full-time

$122,000 - $152,000 annually

Channel Initiatives Specialist/ Contact Center Operations Manager

Hybrid in Frisco, Texas

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Yesterday

Role: Channel Initiatives Specialist/ Contact Center Operations Manager Job type: C2C/W2/1099 Location: Hybrid, Frisco, TX (2-3 days) Must have skills: 3+ years of experience in process and performance improvementusing Lean Six Sigma principles 3+ years experience in program/project management Knowledge of customer service and call center operations Knowledge of data mining using AI tools (Copilot, Genie, etc) Must have experience in planning, organizing, and executing projects related to custo

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Contract

50 - 55

Contact Center Network Engineer - 15+ Years required / Relocation also FINE

Atlantic City, New Jersey

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Today

We are seeking a highly experiencedSenior VoIP / Network Engineerwith15+ years of hands-on experiencein enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred. Key Responsibilities VoIP / Voice Engineering Design and architectenterprise VoIP and IP telephony solutions Lead implement

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Contract

Depends on Experience

Contact Center Voice Engineer

Hybrid in Atlanta, Georgia

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19d ago

TITLE: Sr. Contact Center Voice Engineer LOCATION: Atlanta, GA 30308 - 4 days onsite ANTICIPATED DURATION: 3 years - perm conversion potential RATE: $50-60/hr W2 only - C2C not available Responsibilities: Configure and manage contact center solutions, both on-premises and cloud-based.Assist with implementation of new features and integrations.Design and automate voice solutions and solve complex problems.Support transition within voice infrastructure involving cloud technology, scripting, AI de

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Contract

50 - 60

Client Success Manager

Denver, Colorado

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Today

NAVA Software solutions is looking for a Client Success Manager Details: Client Success Manager Denver CO - Onsite Duration: 12 months Looking for CSM experience with Contact center AI products like Observe, Cresta, Google CCaas or someone from the cable industry like Comcast.we keep millions of customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping ans

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Contract, Third Party

Blended Contact Center Agent (Inbound & Outbound)

Savannah, Georgia

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Today

LOCATION: Savannah, GA POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our

Full-time

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Contact center jobs