contact center Jobs

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Cisco Contact Center SME

Alltech Consulting Services, Inc.

•

Troy, Michigan, USA

Contract

Position: -Cisco Contact Center Subject Matter Expert (SME) Location: Troy, MI Onsite (local candidate only) Duration: -Contract JD: Experience: 10 to 15 years About the Opportunity: An exciting opportunity to nurture your career with Mphasis, one of the India's reputed IT service and consulting companies. We are seeking a highly skilled professional with experience in Cisco Contact Center solutions CUCM, UCCE, UCCX along with integration with NICE Quality management, Workforce Management, Outbo
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Posted 11 hours ago

Cisco Contact Center SME

Alltech Consulting Services, Inc.

•

Troy, Michigan, USA

Contract, Third Party

Job Role: Cisco Contact Center Subject Matter Expert (SME) Location-Troy, MI Duration: Long Term Contract Experience: 10 to 15 years About the Opportunity: We are seeking a highly skilled professional with experience in Cisco Contact Center solutions CUCM, UCCE, UCCX along with integration with NICE Quality management, Workforce Management, Outbound Dialer, IVR and 3rd party applications. The ideal candidate will play a vital role in the successful implementation, upgrade, and functionality tes
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Posted 7 hours ago

Technical Architect (Contact Center)

Sensiple Inc.

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Hartford, Connecticut, USA

Contract, Third Party

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 1 day ago | Updated 10 hours ago

Technical Architect specialized Contact Center

Nam Info Inc

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Hartford, Connecticut, USA

Third Party, Contract

Title: Technical Architect Role: Contact Center specialized Hands on Technical Architect Location: Hartford CT (100% onsite role) Duration: 12 Months Job: Contact Center specialized Hands on Technical Architect JD: Core responsibility: Drive modernizing contact center using data driven insights and by collaborating cross functionally with IT Operations Compliance and Customer experience teams and come up with innovative solutioning ideas which can be transformed to a futuristic solution Focu
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Posted 1 day ago | Updated 5 hours ago

Contact Center - Technical Architect/Analyst

TekShapers

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Hartford, Connecticut, USA

Part-time, Contract, Third Party

Position: Contact Center Technical Architect/Analyst Location: Hartford CT (100% onsite role) Duration: Long Term Contract Core responsibility: Drive modernizing contact center using data driven insights and by collaborating cross functionally with IT Operations Compliance and Customer experience teams and come up with innovative solutioning ideas which can be transformed to a futuristic solution Focus areas Operational analytics Deep analysis on generated insights with using Google Insights
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Posted 1 day ago | Updated 1 hour ago

Contact Center Data and AI Architect

Jubilant Consulting

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Phoenix, Arizona, USA

Contract, Third Party

Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents. Collaborate with data architects
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Posted 8 days ago

Product Manager Contact Center Customer Experience (Amazon Connect)

Pull Skill Technologies

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Parsippany-Troy Hills, New Jersey, USA

Contract, Third Party

Role: Product Manager Contact Center Customer Experience (Amazon Connect) Location: Parsippany, NJ (Hybrid 3 days onsite/week) Long term Job Overview: We are seeking a results-driven and customer-focused Product Manager to lead initiatives that enhance the Contact Center Customer Experience, with a strong emphasis on Amazon Connect. This role requires close collaboration with stakeholders across operations, technology, customer service, and UX teams to design and deliver seamless, scalable, and
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Posted 4 days ago | Updated 10 hours ago

Contact Center CSR

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented Contact Center CSR. This is a 11+months contract opportunity with long-term potential and is located in Jefferson City, MO (Remote ). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-78752 Pay Range: $16 - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Location : remote, however,
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Posted 8 days ago

Offshore Contact Center Quality Audit Consultant

U.S. Tech Solutions Inc.

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Phoenix, Arizona, USA

Contract

Job Description: We re seeking a detail-oriented and data-driven Contact Center Quality Audit Consultant to help elevate our customer support operations. In this role, you will evaluate customer interactions, identify coaching opportunities, and partner with offshore QA and operations teams to improve agent performance, ensure consistency in service delivery, and support a world-class customer experience. Responsibilities: Audit & Evaluate: Conduct daily audits of approximately 10 customer inter
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Posted 27 days ago

Sr. Contact Center PM

TEKsystems c/o Allegis Group

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Columbus, Ohio, USA

Full-time

Seeking a seasoned Project Manager to lead the full lifecycle of healthcare IT initiatives-from initiation through closure-with a particular focus on implementing a contact center solution. Examples of this would be: NICE, Genesys, Five9, Avaya, Cisco Contact Center, etc. These efforts involve multiple technologies, systems, departments, and stakeholders, and range in scale from moderately sized to large and complex. The role is central to advancing strategic business objectives by ensuring succ
Posted 12 hours ago | Updated moments ago

Senior Manager, Client Services (HC Ops, Contact Center)

PMO Partners, LLC

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Remote

Contract

Senior Manager, Client Services Remote with travel up to 20% of the time Role Description Our Senior Managers in client services serve as leaders for both project teams and clients. Often viewed as a transitional role to leadership, this role usually comes with a learning curve. You'll learn to view entire client organizations, refine your general management skills, drive business decisions, and build our company s assets. Internally, Senior Managers have a seat and a voice at the leadership ta
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Posted 6 days ago

Conversational AI Architect / Contact Center Consultant

Shimento, Inc.

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Orlando, Florida, USA

Contract, Third Party

Technical Architect Agentic, Conversational & Generative AI (Hybrid AI Focus) Orlando, FL Travel might Require up to 70%. Industry: Technology, Consulting, Financial Services, or AI Solutions About the Role We are seeking a visionary Technical AI Architect to lead our Agentic, Conversational, and Generative AI initiatives, with a focus on Hybrid AI orchestration across edge devices (AI PCs, smartphones), cloud, and on-premises infrastructure. This role will drive the strategy, design, and imple
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Posted 14 days ago | Updated 9 hours ago

Lead Voice Engineer - Cisco Contact Center

Judge Group, Inc.

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Tucson, Arizona, USA

Contract

Location: Tucson, AZ Salary: $65.00 USD Hourly - $80.00 USD Hourly Description: Our client is currently seeking a seasoned Lead Voice Engineer to oversee the architecture, deployment, and support of enterprise voice and contact center systems, with deep expertise in Cisco Unified Communications Manager (CUCM). This role will lead strategic voice initiatives and ensure high availability and performance of voice infrastructure across the organization. This position is HYBRID in Tucson, AZ! Th
Posted 8 days ago | Updated moments ago

Contact Center Systems Administrator (Five9)

Soni Resources Group

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Wilmington, Delaware, USA

Contract

Our client is seeking a detail-oriented and technically proficient Systems Administrator to support and enhance our cloud-based contact center platforms. This individual will play a key role in maintaining system performance, troubleshooting issues, and collaborating with both internal teams and third-party providers to ensure the delivery of high-quality customer service operations. This role requires hands-on experience with Five9 (6-12 months minimum) and a background with contact center pla
Posted 1 day ago | Updated moments ago

Architect Contact Center Solutions

Hilton Grand Vacations

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Orlando, Florida, USA

Full-time

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY* At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here's why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program t
Posted 5 days ago | Updated 9 hours ago

Contact Center specialized Hands on Technical Architect

Generic Solutions Inc

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Hartford, Connecticut, USA

Contract

Job Description:Core responsibilityDrive modernizing contact center using data driven insights and by collaborating cross functionally with IT Operations Compliance and Customer experience teams and come up with innovative solutioning ideas which can be transformed to a futuristic solution Focus areasOperational analyticsDeep analysis on generated insights with using Google InsightsProcess optimizationCX and compliance awareness QualificationsBachelors degree in business Data Analytics Operation
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Posted 1 day ago

Product Owner with Twilio/Contact Center

Sovereign Technologies

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Remote

Contract, Third Party

Product Owner (with Twilio/Contact Center experience) to join our App Modernization Consulting business unit. The Product Owner will have complete responsibility for the day-to-day management of the engagement, including all aspects related to managing a development team, resulting in a successful delivery and a satisfied, reference-able client. The Product Owner role will focus on leading client interactions with Product Managers and business stakeholders, understanding both client business re
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Posted 4 days ago | Updated 1 day ago

Unified Communications/ Contact Center Subject Matter Expert

World Wide Technology

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No location provided

Full-time

QUALIFICATIONS: 5+ years of hands-on experience with UC/CC systems. Proven experience in the implementation and delivery of large-scale communication solutions. Solid understanding of networking, SIP, VoIP protocols, PSTN, SBCs, and cloud telephony. Experience with contact center platforms and features including IVR, routing, recording, analytics, and workforce management. Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills, with the
Posted 6 days ago | Updated moments ago

Contact Center Solutions Engineer - Amazon Connect, Calabrio ONE

Mavensoft Technologies, LLC

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Remote

Contract

Job Title: Contact Center Solutions Engineer - Amazon Connect, Calabrio ONEDuration: 4+ months (W2 contract)Location: Atlanta, GA (Hybrid or fully remote)Work Timing: Hybrid; up to 40 hours per week (must be available for occasional after-hours critical support)Key Skills: Amazon Connect, Calabrio One (WFM, QM, Analytics), Omnichannel Contact Center Platforms, VoIP/SIP, AWS Services (Lambda, CloudWatch, S3), API Integrations, IAM/SSO, CRM Integration, Telephony Troubleshooting, IVR & Call Routin
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Posted 4 days ago | Updated 1 day ago

Contact Center Bilingual Knowledge Manager - III

Dunhill Professional Search

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San Antonio, Texas, USA

Full-time

Job Description Researches and compiles technical data for use in documents or sections of documents such as manuals, procedures and specifications. Analyzes requirements of project to determine types of publications needed. Obtains data from independent observation, consultation with technical staff members or study of published materials and drawings. Ensures accuracy and completeness of technical documentation. Participates in general layout and manual organization. Ensures adherence to speci
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Posted 22 days ago | Updated 4 hours ago