contact center jobs

Principal Engineer ? AWS AI & Contact Center Solutions

Remote

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Today

Job ID: 2611087 Location: Remote Work, MS, US Date Posted: 2026-04-07 Category: Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_REMOTE Description About This Role SAIC is looking for a hands-on Principal Engineer to lead the design, build, and delivery of AI-enabled contact center solutions on AWS. You will work at t

Full-time

USD 120,001.00 - 160,000.00 per year

Technical Risk Analyst, Contact Center Risk

Hybrid in Pensacola, Florida

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Today

Overview Responsible for identifying, assessing, and mitigating technical risks, cyber threats, and ensuring operational resilience. Responsible for safeguarding the organization against technical risks. Works with cross-functional teams to identify, assess, and mitigate risks related to the organization's technology infrastructure, applications, and data. Assist in developing and implementing risk management strategies, perform risk assessments, and ensure compliance with internal and external

Full-time

$78,400-$123,200 per year

Technical Risk Analyst, Contact Center Risk

Hybrid in Vienna, Virginia

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Today

Full-time

$78,400-$123,200 per year

Senior Technical Risk Analyst, Contact Center Risk

Hybrid in Vienna, Virginia

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Today

Full-time

$114,500-$179,500 per year

Senior Technical Risk Analyst, Contact Center Risk

Hybrid in Pensacola, Florida

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Today

Full-time

$114,500-$179,500 per year

Technical Risk Analyst, Contact Center Risk

Hybrid in Winchester, Virginia

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Today

Full-time

$78,400-$123,200 per year

Senior Technical Risk Analyst, Contact Center Risk

Hybrid in Winchester, Virginia

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Today

Full-time

$114,500-$179,500 per year

Technical Project Manager (Contact Center & AI)

Hybrid in Atlanta, Georgia

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9d ago

Job Title: Project Manager Contact Center Location: Atlanta, GA(3 days in a week onsite) Duration: Long Term Contract Job Description: We are seeking an experienced Project Manager with Contact Center expertise to lead and manage projects related to contact center technology, operations, and digital transformation initiatives. The ideal candidate will have strong experience delivering projects involving IVR, call routing platforms, customer experience solutions, and contact center technologie

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Contract

Depends on Experience

Senior Five9 Engineer (IVR, APIs & Contact Center)

Grand Rapids, Michigan

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Today

Role: Senior Five9 Engineer (IVR, APIs & Contact Center) Duration: 6 + Months contract (with possible extension) Location: Grand Rapids, MI (Onsite) Competencies: 10+ years experience requiredIT IS_CNS_Voice Network_CiscoFive9 PlatformCall Center Technologies Job Description for Five9 Key Responsibilities Five9 Platform ExpertisePerform end-to-end administration of the Five9 environment, including users, agents, skillsets, queues, campaigns, and system variables.Manage system configurations,

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Contract, Third Party

$40 - $52

Senior Project Manager - Contact Center Modernization (PM5)

Charlotte, North Carolina

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Today

Senior Project Manager Contact Center Modernization (PM5) Charlotte, NC (Hybrid 3 Days Onsite)? Contract: 9 Months (Potential Extension/Conversion) Overview We are seeking a highly experienced Senior Project Manager (PM5) to lead large-scale, wave-based migrations within a high-visibility Contact Center Modernization Program. This multi-year initiative focuses on consolidating legacy systems and transitioning customer-facing operations to a modern cloud-based platform. This role requires a strat

Easy Apply

Contract

USD0 - USD0

Contact Center Manager

Seattle, Washington

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Today

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary We are seeking a dynamic and results-driven Healthcare Contact Center Manager to oversee daily operations and play a critical r

Full-time

USD 81,000.00 - 115,700.00 per year

Contact Center Operations Analyst

Irvine, California

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Today

Description We are looking for a skilled Contact Center Operations Analyst to join our team in Irvine, California. This Contract-to-Permanent position offers an exciting opportunity to contribute to the optimization of contact center processes and systems. In this role, you will play a critical part in ensuring seamless operations and enhancing customer engagement through effective system management and campaign configuration. Responsibilities: Configure and manage dialing campaigns, call flows

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Full-time

USD 21.47 - 24.86 per hour

Microsoft Dynamics 365 Contact Center Solutions Ar

Atlanta, Georgia

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Today

Location: Atlanta, GA Salary: Negotiable Description: Our client is currently seeking a Microsoft Dynamics 365 Contact Center Solutions Ar Long Term Contract or Contract to Hire Are you a seasoned architect with deep expertise in CCaaS platforms like Microsoft Dynamics 365 Contact Center and have a passion for transforming customer engagement through AI and omnichannel solutions? If you thrive in strategic roles, enjoy guiding Clients from vision to execution, and you're comfortable navig

Contract

USD 65.00 - 80.00 per hour

Contact Center Engineer (Nice / LiveVox)

Rollingwood, Texas

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15d ago

POSITION SUMMARY/RESPONSIBILITIESFunctions as a Contact Center Engineer responsible for the design, configuration, and support of enterprise contact center platforms, including NICE (CXone/InContact) and/or LiveVox. Supports inbound and outbound call center operations by maintaining dialers, call routing, IVR workflows, and integrations with internal systems. Works closely with operations, business teams, and IT to optimize call center performance, improve customer experience, and ensure system

Easy Apply

Full-time

$60000

Lead Product Manager - Contact Center

Naperville, Illinois

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a Lead Product Manager - Contact Center in Naperville, IL. Responsibilities: * Define and execute a clear product vision for agent workflows across Salesforce and Amazon Connect, aligned to CX, efficiency, and cost outcomes * Translate business goals into a prioritized, outcome-driven roadmap * Own customer and agent research for Contact Center and Claims experiences; operate as the Voice of the Customer and Agent * Identify and size custome

Full-time

$100,000 - $120,000 annually

Microsoft Dynamics CRM Contact Center and Call Center

Austin, Texas

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7d ago

Category Details Experience 7+ years in CRM implementations/migrations; 3+ years hands-on with both Call Center CRM (e.g., traditional telephony systems) and Contact Center CRM (e.g., Microsoft Dynamics 365 Contact Center, NICE, Genesys); proven onsite-offshore project delivery. Technical Skills Expertise in Dynamics 365 (preferred), omnichannel setup, API integrations, data migration tools; familiar with Azure/AWS for cloud migrations; credit union/financial services domain knowledge a plus. So

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Contract, Third Party

Depends on Experience

U.S. Based Contact Center Service Design Lead

West Bend, Wisconsin

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Today

Job Category: Contact Center Requisition Number: USBAS001964 Job Details Description Contact Center Service Design Lead Join an award-winning, mission-driven team at Delta Defense - one of Newsweek's Top 100 America's Most Loved Workplaces. We provide Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Learn more about the USCCA at Are you passionate about designing service

Full-time

USD 76,000.00 - 95,000.00 per year

Genesys Contact Center engineer l Cloud certified

Remote

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22d ago

Genesys Contact Center Cloud Certified Engineer Remote | Mon Fri, 8:00 AM 5:00 PM ET We are seeking a Genesys Contact Center Cloud Certified Engineer to support a enterprise Unified Communications / Contact Center (UC/CC) environment in a key functional engineering capacity. This role focuses on platform design, API integrations, and enterprise contact center architecture support. Required Qualifications Active Genesys Contact Center Cloud CertificationStrong hands-on experience with Genesys AP

Easy Apply

Contract

Depends on Experience

Contact Center Product Manager/Business Analyst)

Austin, Texas

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9d ago

Contact Center Product Manager/Business Analyst) Location :Austin TX , Bay Area, CA (Hybrid) Duration :6+ montth Experience level 8+ Job Description 10+ Years of experience in Contact Center(Genesys preferred, any contact center expereince likeAmazon Connect, NICEwill Workable ) Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender i

Easy Apply

Third Party, Contract

$60 - $70

Telephony/IVR/Contact Center/Nice CXone

Hybrid in Dallas, Texas

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15d ago

Role: Telephony Platform Engineers with NICE CXone Location:Pleasanton, CA &Dallas, TX Onsite NICE CXone / Contact Center Engineer Primary profile they want Typical titles: NICE CXone Engineer NICE CXone Administrator Contact Center Platform Engineer CXone Telephony Engineer NICE InContact Engineer Key skills in resume: NICE CXone Administration CXone Studio scripting IVR call flows Contact center routing Agent configuration Telephony troubleshooting CXone reporting Experience: 5+ years conta

Easy Apply

Third Party, Contract

Depends on Experience

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contact center jobs