contact center Jobs

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IT Project Manager (Contact Center)

iSpace, Inc

•

Denver, Colorado, USA

Contract

IT'S A W2-CONTRACT POSITION, NO C2C / 1099 Position Title: IT Project Manager (Contact Center) Location: Denver, CO is preferred (would be working 3 days/month onsite) Duration: 6 - 12+ Months with strong possibility of an extension through 2026. Required Skills and Expertise: 3+ years of project management experience.Experience in serving as a PM for complex Contact Center project initiatives. Expertise with NICE CXOne or a similar contract center platform is ideal. Strong project budgeting
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Posted 38 days ago | Updated 13 hours ago

Contact Center Platform Project Manager

ClifyX

•

Austin, Texas, USA

Contract, Third Party

Job Title: Contact Center Platform Project ManagerLocation: Austin, TXDuration: 12+ Month Contract JOB DESCRIPTION: We are looking for a seasoned project manager who has managed (single handedly or with other PMs) highly cross functional projects across multiple years of delivery.It is required that they have managed a project, prepared project plans, communicated & managed risk registers independently.Here are the key qualifications that are needed Min 5 years of PM experience (Waterfall + Ag
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Posted 3 days ago | Updated 19 hours ago

Supervisor - Contact Center Development

Synergis

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Atlanta, Georgia, USA

Full-time

Supervisor Contact Center Development Atlanta, GA or Chicago, IL Direct Hire JOB SUMMARY This position is responsible for the Contact Center, and My Account technology group within the customer technology pillar for applications used by Distribution Operations for our state regulated Local Distribution Companies (LDCs). This includes full software development lifecycle of end-to-end Contact Center, and My Account technology program and project delivery, and Contact Center, and My Account techno
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Posted 13 days ago | Updated 3 days ago

Senior Architect, Contact Center

Travelers

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Hartford, Connecticut, USA

Full-time

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Compensation Overview The annual base salary range provided for this position is a nationwide market range and re
Posted 41 days ago | Updated 2 hours ago

Senior Contact Center Engineer with NICE InContact

Amaze Systems Inc

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Dallas, Texas, USA

Third Party, Contract

Senior Contact Center Engineer Dallas, Tx (Hybrid) Job Overview Need democratizing healthcare means facilitating equal access to high quality care at fair prices for our membership, without regard to age, ability, gender, geography, race, color, sexual orientation, identity, religion, or socio-economic status. ?As the leader in our space, we understand that being a diverse, equitable and inclusive organization is key driver of our success, and fosters innovation, growth, creativity, and accou
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Posted 60+ days ago | Updated moments ago

Contact Center Specialist

BuzzClan LLC

•

Dallas, Texas, USA

Contract

BuzzClan is an elite business consulting firm collaborating to provide software, advisory & implementation services. BuzzClan is a certified partner for most of the tier 1 cloud, hardware & software providers. Being a vertically integrated solutions company, BuzzClan is known for their capability in the IT Services space.Job Title :Contact Center Specialist Job Location : Dallas, TX (onsite) Job Tenure : Full time We are seeking an experienced Contact Center as a Service (CCaaS) Specialist to
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Posted 20 days ago | Updated 9 hours ago

Contact Center Technology Support Engineer

Sky Systems, Inc. (SkySys)

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Westlake, Texas, USA

Contract

Job Title: Contact Center Technology Support Engineer Position Type: Full-Time Contract (40 hrs/week) Contract Duration: Long Term Work Hours: US Time (2 PM to 11 PM EST) Work Schedule: Monday - Friday, Hybrid (In Office on Monday, Wednesday & Thursday) Location: USA - Westlake, Phoenix, Austin, Denver, Indianapolis, Omaha, Orlando, or Chicago Position Overview: We are seeking a Contact Center Technology Support Engineer to join our Rep Technology Service Availability Team. As a key contributor,
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Posted 26 days ago

Genesys Contact Center Engineer | Columbus, OH | No C2C $130k

Vaco Technology

•

Columbus, Ohio, USA

Full-time

Purpose of Position Collaborate across teams to ensure the development, implementation, and configuration of Genesys Cloud solutions, as well as integration with third-party applications, within the organization. Tasks and Responsibilities Genesys Certified Professional Certification highly preferred. Minimum of 3 years of experience working with Genesys Cloud/Pure Cloud. Prior experience with AI technologies and frameworks, including machine learning, Generative AI, large language models, rest
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Posted 13 days ago | Updated 2 hours ago

Contact Center Architect :: Long Term Contract :: Chicago, IL-Onsite must be local or willing to relocate

GlobalPoint

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Chicago, Illinois, USA

Full-time, Contract

Role: Contact Center Architect Duration: Long Term Contract Work Type & Location: Chicago, IL-Onsite must be local or willing to relocate Below the role description: Develop and manage the program roadmap and ensure the alignment of the overall design with application requirements and industry best practices. Provide technical leadership and guidance to development teams, ensuring that solutions are delivered to the highest standards. Analyze and optimize applications for performance, scalabi
Posted 5 days ago | Updated 2 hours ago

Technical Product Manager - Contact Center Experience Solutions

Northwestern Mutual

•

Milwaukee, Wisconsin, USA

Full-time

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. This position is hybrid. Will require 3 days onsite in Milwaukee (M, T, and W). Summary As an Infrastructure & Cloud Services Product Manager, you'll build the tools and experiences that enable our development teams & end users to easily consume our platforms & services in a secure fashion with connectivity, governance, audibility, and operations being commodity. You'll
Posted 40 days ago | Updated 1 day ago

Contact Center Platform Project Manager

ClifyX

•

Austin, Texas, USA

Contract

Hello, Greetings from Clifyx Title: Contact Center Platform Project Manager Location: Austin, TX (Day 1 onsite on hybrid) 12+ Month Contract We are looking for a seasoned project manager who has managed (single handedly or with other PMs) highly cross functional projects across multiple years of delivery. It is required that they have managed a project, prepared project plans, communicated & managed risk registers independently. Here are the key qualifications that are needed Min 5 years of
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Posted 4 days ago | Updated 19 hours ago

Senior Contact Center Project Manager

ITCON Services

•

Orlando, Florida, USA

Full-time

ITCON Services is seeking to hire a seasoned Senior Contact Center Project Manager with over 10 years of experience to lead and optimize large-scale contact center projects within the federal government sector. In this role, you will drive the planning, execution, and successful delivery of contact center operations, ensuring compliance with federal regulations, enhancing customer satisfaction, and optimizing efficiency across multiple channels. This position requires a hands-on project manager
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Posted 26 days ago

Senior Contact Center Engineer

Motion Recruitment Partners, LLC

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Columbus, Ohio, USA

Full-time

Job Description We are working with a company located in Ohio that is focused on Jet Aviation Space. They operate the largest, most diverse private aircraft fleet in the world and offers a full range of personalized private aviation solutions to meet the high standards of travelers. Integration with third-party applications within their Global Communications Technologies organization. This company is looking for a Senior Contact Center Engineer to bring in a team-oriented and creative player. In
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Posted 21 days ago | Updated 1 hour ago

Contact Center Support Engineer - CCaaS

Nava Software Solutions

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Houston, Texas, USA

Third Party, Contract

NAVA Software solution is looking for Contact Center Support Engineer Details: Telecom Specialist/Admin - CCaaS experience (required - Five9 and Salesforce & nice to have -Amazon Connect) Location: Houston TX- Hybrid Duration: 12 months We're in search of a Contact Center Support Engineer, to support the growing adoption of our CCaaS Solutions. The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of the OSI model for diagnosing and resolving unexpecte
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Posted 3 days ago | Updated 3 days ago

Senior Contact Center Project Manager

ITCON Services

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Washington, District of Columbia, USA

Full-time

ITCON Services is seeking to hire a seasoned Senior Contact Center Project Manager with over 10 years of experience to lead and optimize large-scale contact center projects within the federal government sector. In this role, you will drive the planning, execution, and successful delivery of contact center operations, ensuring compliance with federal regulations, enhancing customer satisfaction, and optimizing efficiency across multiple channels. This position requires a hands-on project manager
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Posted 26 days ago

CRM and Contact Center Solution Arch

IT Avalon

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Apex, North Carolina, USA

Full-time

Large financial organization looking for CRM and Contact Center Solution Architect. Must have following skills/experience in order of priority: 1)Salesforce 2)Five9 3)Dynamics--not mandatory This role is more about undertanding ecosystem and the business rather than deep technical knowledge. More about strategic knowledge and assessing current state and where to go from here. Client migrating off Dynamics and moving to Salesforce so some basic Dynamics familiarity is preferred but not mandat
Posted 6 days ago | Updated 2 hours ago

Sr Tech Leader Google Cloud Contact Center

Right Skale, Inc.

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Illinois, USA

Contract, Third Party

Sr Tech Leader - Google Cloud Contact Center (CCAI) Remote (US Based) - Contract Responsibilities: Lead large-scale, complex digital transformations aligned with client growth strategies and objectives. Provide thought leadership and guidance on the latest trends in Customer Care and Experiences, powered by Data & AI. Define and execute the technical strategy and roadmap for Google Cloud Contact Center AI and Generative AI projects. Design and develop conversational AI applications using Google
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Posted 18 days ago | Updated 17 days ago

VoIP SBC Engineer - Contact Center Engineering

Info Way Solutions

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Austin, Texas, USA

Third Party, Contract

Role: VoIP SBC Engineer - Contact Center Engineering Preferred Location: Onsite (Austin, SCV or Dallas) Job Description: This is an engineer role within Development engineering team, candidate should be able to brainstorm and develop solutions in the lab and perform proof of concept testing. Extensive experience with large enterprise SIP deployment and call routing utilizing Ribbon SBC PSX or Oracle SBC or Audicodes SBC - Expert SIP troubleshooting using Wireshark and other VoIP analyzer tools -
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Posted 20 days ago | Updated 18 days ago

Contact Center Engineer

BuzzClan LLC

•

Dallas, Texas, USA

Contract

BuzzClan is an elite business consulting firm collaborating to provide software, advisory & implementation services. BuzzClan is a certified partner for most of the tier 1 cloud, hardware & software providers. Being a vertically integrated solutions company, BuzzClan is known for their capability in the IT Services space.Job Role : Senior Contact Center Engineer Job Location : Dallas, TX Job Tenure : Full time role Responsibilities: Serve as resident contact center technologies subject matter
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Posted 26 days ago | Updated 9 hours ago

Contact Center Technology Support Engineer

Judge Group, Inc.

•

Roanoke, Texas, USA

Full-time

Location: Roanoke, TX Salary: Depends on Experience Description: Our client is currently seeking a Contact Center Technology Support Engineer ** Work Hours: Mid-Shift - 2PM-11pm EST (lunch break worked in) Analyze and resolve application issues in production. Knowledge Article System. Perform troubleshooting/debugging, issue triaging. Provide off hours on-call escalation on a rotational basis in support of service recovery events. Coordinate and provide off hours Release/Deployment/Maintena
Posted 33 days ago | Updated 2 hours ago