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MS Dynamics Consultant / Developer – Contact Center Experience - Remote

Remote • Posted 3 hours ago • Updated 3 hours ago

Contract Corp To Corp

Contract W2

Contract Independent

6 Months

No Travel Required

Remote

Depends on Experience

Fitment

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Job Details

Skills

DYNAMICS CRM
DATAVERSE
POWER AUTOMATE
POWERAPPS
AZURE
CONTACT CENTER
DYNAMICS 365

Summary

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years.

Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.

MS Dynamics Consultant / Developer – Contact Center Experience

Remote

Duration: 6+ Months

(Need to support PST time zone)

Key Responsibilities

Design, configure, customize, and support Microsoft Dynamics 365 solutions.
Collaborate with business stakeholders to gather and analyze contact center requirements.
Implement and optimize customer service workflows, case management, omnichannel engagement, and agent experience.
Integrate Dynamics 365 with telephony, CRM, IVR, chat, email, and other contact center platforms.
Develop customizations, workflows, plugins, Power Automate flows, and integrations as required.
Troubleshoot system issues and provide ongoing support and enhancements.
Participate in solution design, testing, deployment, and user training activities.
Ensure best practices for security, performance, scalability, and data management.
Work closely with cross-functional teams including business analysts, architects, and support teams.

Required Skills & Qualifications

3+ years of experience with Microsoft Dynamics 365 CRM/Customer Service.
Strong experience of Contact Center operations and Customer Service processes.
Experience with:
- Dynamics 365 Customer Service
- Omnichannel for Customer Service
- Power Platform (Power Automate, Power Apps)
- Dataverse
- CRM customization and configuration
- Integration using APIs, Azure Services, or middleware
Knowledge of case management, knowledge management, SLAs, routing, and customer engagement workflows.
Experience integrating contact center technologies such as telephony, IVR, chat, or workforce management solutions.
Strong problem-solving and communication skills.

Thanks and Regards!

Lavkesh Dwivedi

Amtex System Inc.

7 World Trade Center, 46th Fl, Suite 4625

250 Greenwich Street

New York, NY 10007

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10124954
Position Id: 20975-12713-
Posted 3 hours ago

Contact the job poster

Lavkesh Kumar

Recruitment Manager @ Amtex System Inc.

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