Lead Microsoft Dynamics 365 Developer - 100% Remote


The Dignify Solutions, LLC
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Job Details
Skills
- MICROSOFT DYNAMICS 365
- DYNAMICS 365
- D365
- DYNAMICS CRM
- MICROSOFT CRM
- DYNAMICS 365 CUSTOMER SERVICE
- CUSTOMER SERVICE HUB
- CE
- CRM
- DEVELOPER
- LEAD DEVELOPER
- TECHNICAL LEAD
- SOLUTION ARCHITECT
- ARCHITECT
- CONSULTANT
- SENIOR DEVELOPER
- GENESYS
- GENESYS CLOUD
- GENESYS CLOUD CX
- GENESYS ENGAGE
- PURECONNECT
- CUSTOMER SERVICE
- CONTACT CENTER
- CALL CENTER
- CX
- OMNICHANNEL
- CTI
- TELEPHONY
- IVR
- AGENT DESKTOP
- CASE MANAGEMENT
- AZURE
- AZURE INTEGRATION SERVICES
- POWER PLATFORM
- POWER AUTOMATE
- POWER APPS
- DATAVERSE
- REST
- API
- EVENT DRIVEN
- AGILE
- SCRUM
- DEVOPS
- CI/CD
Summary
- 10 years of IT experience with at least 5 years leading enterprise CRM or Contact Center implementation projects.
- Proven experience delivering large-scale Customer Experience (CX), Contact Center, or Customer Service transformation initiatives.
- Strong hands-on experience implementing Microsoft Dynamics 365 Customer Service.
- Strong experience implementing Genesys Cloud CX or Genesys Engage contact center solutions.
- Experience integrating CRM platforms with telephony, CTI, IVR, omnichannel communications, and workforce optimization solutions.
- Strong understanding of contact center operations including call routing, IVR design, agent desktop, case management, knowledge management, and service workflows.
- Knowledge of REST APIs, Azure Integration Services (Power Automate, Power Apps) middleware platforms, event-driven integration, and enterprise integration patterns.
- Experience delivering cloud-based SaaS implementations using Azure and Microsoft cloud technologies.
- Strong understanding of Agile, Scrum, DevOps, CI/CD pipelines, and modern software delivery methodologies.
- Familiarity with security, privacy, and compliance standards applicable to enterprise customer service platforms.
- Strong written and verbal communication skills with experience preparing executive reports and project status updates.
- Experience in the delivery healthcare, Medicaid, or government customer service implementations is preferred.
- Dice Id: 91139083
- Position Id: 26-00517
- Posted 1 hour ago
Company Info
About The Dignify Solutions, LLC
The Dignify Solutions with Global Capabilities and Local Excellence – has combined experience of 30 +years in Client Services/ Engagement/ Relationship/ Partnership, Sales/ Account Management, Service Delivery, Recruiting, Staffing and Talent Acquisition for the whole gamut of skillsets in Information Technology (Digital Transformation, Artificial Intelligence, Machine Learning and other business domains).
The Dignify is dedicated to meeting the needs of two types of customers: our Clients and our Consultants. We ensure that our clients receive Top Talent while also allowing our consultants to accomplish their Professional Goals.
The Dignify honors & prioritizes the Philosophy of Client Centricity and Delivery Excellence. The Dignify has dedicated Sales and Delivery Teams with each client, to make sure our standards and yours are being met. From Banking and Financial Services, Manufacturing and Retail, Energy and Utilities, Communication and Media, Technology and Telecom Services and beyond, our goal is to maintain a High Quality, Customer-Focused Engagement Model.
We are driven by three core principles in changing Staff Augmentation for the better: Cost, Quality, and Responsiveness. Whatever your need – be it a single resource or a whole team, we will find you the right talent in a timely and cost-effective manner.
The Dignify offers the Best Skilled Potential Talent, Services and Solutions to help our clients, accomplish their goals. As Market Intelligence Leaders, we provide insight into industry factors that will give you the competitive advantage you need to stay a step ahead of others in your space.

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