Quality Analyst with D365 and Genesys Cloud Experience - Remote

Remote • Posted 19 hours ago • Updated 3 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
12 Months
Remote
Depends on Experience
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Job Details

Skills

  • QA
  • D365
  • Genesys Cloud
  • CRM
  • Contact center and Agile/Scrum

Summary

  • Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
  • 5+ years of Quality Assurance and Software Testing experience.
  • 2+ years working on Contact Center, CRM, or Customer Service platforms.
  • Experience testing enterprise SaaS applications.
  • Experience supporting Agile/Scrum delivery environments.
  • Define functional, integration, system, regression, performance, and UAT testing approaches.
  • Ensure traceability between business requirements, user stories, and test cases.
  • Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
  • Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
  • Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.)
  • Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91139083
  • Position Id: 26-00518
  • Posted 19 hours ago

Company Info

About The Dignify Solutions, LLC

 The Dignify Solutions with Global Capabilities and Local Excellence – has combined experience of 30 +years in Client Services/ Engagement/ Relationship/ Partnership, Sales/ Account Management, Service Delivery, Recruiting, Staffing and Talent Acquisition for the whole gamut of skillsets in Information Technology (Digital Transformation, Artificial Intelligence, Machine Learning and other business domains).

The Dignify is dedicated to meeting the needs of two types of customers: our Clients and our Consultants. We ensure that our clients receive Top Talent while also allowing our consultants to accomplish their Professional Goals. 

The Dignify honors & prioritizes the Philosophy of Client Centricity and Delivery Excellence. The Dignify has dedicated Sales and Delivery Teams with each client, to make sure our standards and yours are being met. From Banking and Financial Services, Manufacturing and Retail, Energy and Utilities, Communication and Media, Technology and Telecom Services and beyond, our goal is to maintain a High Quality, Customer-Focused Engagement Model.

We are driven by three core principles in changing Staff Augmentation for the better: Cost, Quality, and Responsiveness. Whatever your need – be it a single resource or a whole team, we will find you the right talent in a timely and cost-effective manner.

The Dignify offers the Best Skilled Potential Talent, Services and Solutions to help our clients, accomplish their goals. As Market Intelligence Leaders, we provide insight into industry factors that will give you the competitive advantage you need to stay a step ahead of others in your space.

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