Channel Initiatives Specialist/ Contact Center Operations Manager

Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We currently looking forChannel Initiatives Specialistour client location based on - Frisco, TX.Please see the job description below for your reference. Job Title: Channel Initiatives Specialist Location: Hybrid, Frisco, TX (2-3 days) Job Type : Contract Job description: Role Overview: As Client continues to evolve into

Job Title: Channel Initiatives Specialist Location: Hybrid, Frisco, TX (2-3 days) Main Skills:Contact center , Program Management, Data Analyst AI , Business Analyst , Six Sigma , Voice, customer management These profiles are not working at all. We need people with hands-on data mining, process improvement, analytics, and problem-solving background. Should have knowledge of Lean/Six Sigma. Job description: Role Overview: As Client continues to evolve into a consumer-centric business, the Channe

Call Center Project Manager someone who had managed IT BPO / call center operations and training Location: Frisco, TX Contract Identify root cause and determine recommendations to product process and training opportunities Leadership of multiple channel initiatives focused on call deflection and chat containment Use customer data from call chat transcripts survey data and AI tools to identify top pain points in the customer and agent experiences and lead efforts for continuous improve

Call Center Project Manager someone who had managed IT BPO / call center operations and training Location: Frisco, TX Contract Identify root cause and determine recommendations to product process and training opportunities Leadership of multiple channel initiatives focused on call deflection and chat containment Use customer data from call chat transcripts survey data and AI tools to identify top pain points in the customer and agent experiences and lead efforts for continuous improve