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Call Center Project Manager

Frisco, TX, US • Posted 8 hours ago • Updated 8 hours ago

Contract Corp To Corp

Contract W2

6 Months

No Travel Required

On-site

Depends on Experience

VDart, Inc.

Fitment

Dice Job Match Score™

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Job Details

Skills

AI Tools
Project Management
Lean six Sigma

Summary

Call Center Project Manager
someone who had managed IT BPO / call center operations and training
Location: Frisco, TX
Contract

•   Identify root cause and determine recommendations to product process and training opportunities
•   Leadership of multiple channel initiatives focused on call deflection and chat containment
•   Use customer data from call chat transcripts survey data and AI tools to identify top pain points in the customer and agent experiences and lead efforts for continuous improvement and guide decision making
•   Collaborate with other departments to ensure alignment and buyin for product process and training improvement recommendations
•   Quantify impact of pain points and recommended changes
•   Oversee multi focused initiatives across the customer service organization
•   Interface regularly with global vendor managers and product and marketing teams to coordinate marketing campaigns and bring visibility to our vendors

About You candidate
•   3+ years of experience in process and performance improvement using Lean Six Sigma principles
•   3+ years’ experience in program project management
•   Knowledge of customer service and call center operations
•   Knowledge of data mining using AI tools Copilot Genie etc
•   Must have experience in planning organizing and executing projects related to customer service improvements
•   Proficient in Lean Six Sigma principles DMAIC Kaizen etc
•   Strong analytical skills with ability to leverage and interpret data to drive decisions and measure the impact
•   Effective presentation skills with ability to translate data into actionable insights
•   Independent thinker with focus on achieving organizational goals through process optimization
•   Strong written and verbal communication skills for both customer and cross functional audiences
•   Experience managing programs with geographically dispersed teams
•   Thrive in fast paced dynamic environment with changing priorities Proactive in improvement opportunity identification and driving continuous enhancement of processes and performance
•   Enjoy working in a collaborative and supportive work environment

VDart-2026-J4051

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10330808
Position Id: 98703-5195-629567
Posted 8 hours ago

Company Info

About VDart, Inc.

VDart, headquartered in Atlanta, GA, is a global leader in digital talent solutions and IT staffing, delivering top technology professionals to businesses worldwide. With a strong presence across North America, Europe and Asia, we specialize in helping organizations navigate complex technology landscapes with the right expertise.

Through a strategic, client-focused approach, we have placed over 20,000 professionals across key industries and advanced technology solutions. Whether placing top talent in cutting-edge roles or providing strategic digital workforce solutions, our network of 4,000 specialists across 13 countries is committed to excellence, agility and impact.

Backed by 18 years of industry experience, we go beyond staffing to build long-term partnerships that accelerate digital transformation and drive sustained growth. Whether you need a technology partner to fuel innovation or specialized workforce solutions to maintain a competitive edge, VDart delivers the right people, skills and mindset to create a lasting impact in a digital-first world.

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