Senior Project Manager (Contact Center Transformation) - NC, IA

Job#: 3037084

Job Description:

Client: Financial Services

Team: TBA

Job Title: Project Manager 5 / Senior Project Manager (Contact Center Transformation)

Location: Charlotte, NC / Des Moines, IA - Hybrid (3 days onsite)

Contract Length: 9-12 months (potential extension or conversion; program runs through 2027)

Pay Rate: $68 - $74
Top Requirements:

7+ years of Project Management experience in financial services

Strong experience leading large-scale transformation programs (contact center preferred)

Experience with cloud migrations, stakeholder management, and change management

Plusses:

Experience with contact center technologies (IVR, workforce management, agent platforms)

Experience managing both Agile and Waterfall delivery models

Experience with enterprise-scale cloud transformation initiatives

Experience using project management tools (Monday.com or similar)

Strong executive presentation and communication skills

Job Summary:

In this contingent resource assignment, you may: Consult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across Project Management. Consult on the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas, delivering solutions that are long-term, large-scale, and require advanced analytical thinking. Provide expertise to client senior leadership on innovative Project Management business solutions. Strategically engage with client personnel.
Day-to-Day Responsibilities:

• Lead end-to-end delivery of wave-based migrations for contact center modernization initiatives
• Manage project lifecycle from discovery, planning, development, and deployment
• Partner with business leaders, contact center operations, and technology teams
• Influence executive stakeholders and drive alignment across enterprise priorities
• Coordinate with a team of ~16 project managers to ensure consistency and shared learnings
• Drive cloud transformation efforts across IVR systems, agent workflows, and workforce management tools
• Manage timelines, dependencies, risks, and deliverables in a high-visibility environment
• Support change management and adoption strategies for customer-facing transformations
• Oversee integrations impacting agent productivity and customer experience
• Provide status updates, reporting, and executive-level communications
• Support command center activities during critical migration waves (on-site as needed)
• Adapt to a fast-paced environment with shifting priorities and high-impact deliverables

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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