Apply Now

Learning Content & Training Developer - Contact Center

Charlotte, NC, US • Posted 1 day ago • Updated 7 hours ago

Contract W2

On-site

$61.06 - $66.92/hr

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

IT Transformation
Instructional Design
Financial Services
FOCUS
Call Center
Workflow
Training
Training Needs Analysis
Curriculum

Summary

We are seeking an experienced Training Developer to support the rollout of new contact center platforms by creating high-impact learning content for agent and supervisor audiences. This hybrid contract opportunity is based in Charlotte, North Carolina, with Des Moines, Iowa also available as a work location. The role is ideal for a learning professional who can translate complex platform functionality into clear, practical training materials that drive adoption and performance.
This position offers the opportunity to play a key role in a large-scale contact center technology transformation. The ideal candidate is a self-starter who works well independently, collaborates effectively with subject matter experts, and develops engaging simulations, job aids, and guided learning content that help frontline teams perform with confidence. Candidates with experience supporting fast-moving technology rollouts and creating practical, workflow-based training solutions will be especially well suited for this role.
Work Arrangement: Hybrid, 3 days per week onsite
Duration: 12+ months
Required Skills & Experience

Demonstrated experience developing training content, including simulations and walkthroughs, ideally within contact center environments
Ability to translate complex systems and processes into clear, actionable learning steps
Strong background in instructional design and job aid development
Experience supporting large-scale technology rollouts, including training needs analysis and curriculum planning
Proven ability to work independently, take ownership, and solve problems proactively

Desired Skills & Experience

Hands-on experience with Epiplex or similar tools used to create simulations and guided workflows
Experience developing multimodal training solutions for diverse learner needs
Background in financial services or other highly regulated environments is a plus

What You Will Be Doing
Key Focus Areas

Develop Epiplex simulations and guided workflows to support agent and supervisor training
Create job aids, quick reference guides, and practical training content aligned to call center workflows and evolving platform changes

Day-to-Day Responsibilities

Translate CCaaS functionality into clear, user-friendly training materials and job aids
Partner with subject matter experts to validate, refine, and maintain training content as platform needs evolve
Support large-scale technology rollout efforts through training needs analysis, curriculum planning, and independent execution

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 878445
Posted 1 day ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Instructional Designer

Charlotte, North Carolina

•

Today

Instructional Designer Location: Charlotte, NC (Onsite) Duration: Contract Overview We are supporting a large scale integration initiative tied to upcoming organizational changes and are seeking multiple Instructional Designers to help design and develop enablement solutions across the organization. These resources will play a key role in translating integration requirements into effective learning experiences that support business readiness and adoption. Key Responsibilities Design and devel

Easy Apply

Contract

Specialty REDY/Platform Trainer

Remote or Charlotte, North Carolina

•

Today

Description We are looking for an experienced Specialty REDY/Platform Trainer to drive user readiness and platform adoption for an evolving internal enterprise system in Charlotte, North Carolina. This Long-term Contract opportunity is ideal for a training specialist who excels at leading live learning sessions, guiding business teams through change, and helping users build confidence with new workflows. The person in this role will work closely with stakeholders across the organization to suppo

Easy Apply

Contract

USD 50.00 - 63.00 per hour

Lead ServiceNow Developer

Charlotte, North Carolina

•

Today

Location: Charlotte, NC Salary: $60.00 USD Hourly - $65.00 USD Hourly Description: Our client is currently seeking a Lead ServiceNow Developer Required Skills & Qualifications Must-Have Skills Strong hands-on development experience across multiple ServiceNow modules (IRM, GRC, ITSM, ITBM/SPM, CSM, HRSD, Catalog).Proven expertise in ServiceNow scripting and Service Portal development.Experience designing and implementing REST-based integrations.In-depth knowledge of ServiceNow platform admin

Contract

USD 60.00 - 65.00 per hour

Business Execution Consultant 4 - Contingent

Charlotte, North Carolina

•

Today

Business Execution Consultant (Loan IQ) Charlotte, NC / Irving, TX Contract Job ID; 177234 Job Description: Details: This candidate will support the AFS to LoanIQ conversion within Wholesale Lending Operations. Candidates will be responsible for designing and delivering training to Operations users, ensuring readiness for system adoption, and supporting the development of procedures, training materials, and hands-on learning experiences. Duties: Design and deliver instructor-led LoanIQ trai

Easy Apply

Full-time

USD 60.00 - 66.00 per hour

Search all similar jobs