customer service Jobs in baltimore, md

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Senior Salesforce Developer - Team Lead

Amgen Inc

•

Remote

Full-time

Career Category Information Systems Job Description Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of pat
Posted 60+ days ago | Updated 2 hours ago

Scrum Master

VRK IT Vision Inc.

•

Owings Mills, Maryland, USA

Third Party

Location: Owings Mills, MD (Only considering candidates local to the DMV area) If your candidates is not local to DC, MD, VA, please do not submit for this role!! Highly prefer candidates JIRA Align working experience Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individua
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Posted 60+ days ago | Updated 13 hours ago

Technical Writer

ASSYST

•

Laurel, Maryland, USA

Contract, Third Party

ASSYST is seeking a qualified candidate to fill a Senior Technical Writer role in Laurel, MD (Onsite Work) Background: The Technical Writer will engage with Customer Service leadership, project managers, training specialists, subject matter experts (SMEs), and end-users to gather accurate information and ensure documentation reflects processes and procedures accurately. They will create clear, comprehensive, and user-friendly documentation/media, including:User manuals and operational guides (e
Posted 12 days ago

PBM Program Director

Vega Consulting Solutions

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Baltimore, Maryland, USA

Contract

Vega Consulting Solutions is hiring! a PBM Program Director (or Program Manager) for our direct client. This is a Hybrid based, Director level Job opportunity. The Program Director, ePMO, exists within the ITOPS division aligned to a VP to provide the quality on-time execution of highly complex, multiple project(s) and/or program(s) related to new and optimized business capabilities. The selected candidate will be responsible for both strategic and tactical interface with senior level manageme
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Posted 9 days ago | Updated 4 days ago

PROVIDER NETWORK CONTRACTING REPRESENTATIVE

TalTeam

•

Remote or Baltimore, Maryland, USA

Contract

Performs a variety of administrative functions and coordination in support of the provider contracting process and initiatives. Responsible for responding to complex and escalated contracting inquiries from a variety of network providers and care partners related to Medicare, Medicaid, Commercial and DSNP contracts. Assists functional teams daily to ensure all requests are handled in a timely and customer focused, professional manner. ESSENTIAL FUNCTIONS: 35% Manage Contracting email boxes. Work
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Posted 40 days ago | Updated 4 days ago

Senior Network Engineer

Skyline Technology Solutions

•

Glen Burnie, Maryland, USA

Full-time

Our New Teammate Our new teammate will be supporting a Maryland government program in the role of Senior Network Engineer. This program supports a state government-owned MPLS-based service provider network supporting ISP, L3VPN, and EV-based services. The network is a mixture of Optical (Coherent DWDM), MPLS, leased circuits, Metro Ethernet, and SD-WAN technologies. The network supports State/Local government as well as educational subscribers operating over a mixture of fiber optic and leased t
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Posted 24 days ago

Microsoft Dynamics 365 techno-functional consultant

Cyquent, Inc.

•

Remote or Rockville, Maryland, USA

Full-time

Title: Microsoft Dynamics 365 techno-functional consultant Location: Rockville MD Duration: Long-Term Hybrid role Job Description: A Dynamics 365 Business Analyst plays a crucial role in bridging the gap between business needs and technical solutions within an organization leveraging Microsoft Dynamics 365. They work to understand, analyze, and translate business requirements into functional specifications for the Dynamics 365 platform, ensuring that the implemented solution effectively addres
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Posted 16 days ago | Updated 6 days ago

Tier 3 Support Analyst/Platform Administrator

Global CI

•

Woodlawn, Maryland, USA

Full-time

Experience in providing IT Help Desk Tier 3 support and assistance in resolving their technical issues escalated by the Tier 1/2 resources. Train and provide guidance to Tier 1/2 resources on resolving issues and processing requests. Position Description: Provide Tier 3 and Platform Administrator support of the CCaaS (AWS Connect) application. Assist in reviewing, planning and coordinating platform updates, upgrades or maintenance work as defined by the CCaaS Engineers. Assist CCaaS Shift Manag
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Posted 3 days ago

Junior Network Engineer

Skyline Technology Solutions

•

Glen Burnie, Maryland, USA

Full-time

Our New Teammate You will be responsible for installing, configuring, and maintaining network infrastructure to support our state agency clients. You will work within an exciting team and continue your development under the tutelage of our talented engineering department. You can expect to spend your time accomplishing the following: 85% of time on Objective 1: Customer operations maintenance and support10% of time on Objective 2: Prioritization, planning, and scheduling5% of time on Objective
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Posted 24 days ago

CCaaS Tier 3 Support Analyst/Platform Administrator

Omm IT Solutions

•

Woodlawn, Maryland, USA

Contract

Please Note:It's 100% Onsite position. Selected candidate is required to work on-site at SSA headquarters 5 days a week Monday ? Friday. There will be two shifts, Morning and Evening. Morning shift will be staggered staffing from 6:30am-3:30pm. Afternoon shift will be staggered from 2:30pm-10:30pm. Key Required Skills: Experience in providing IT Help Desk Tier 3 support and assistance in resolving their technical issues escalated by the Tier 1/2 resources. Train and provide guidance to Tier
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Posted 5 days ago | Updated 1 day ago

CCaaS Tier 3 Support Analyst/Platform Administrator

Sky Solutions LLC

•

Woodlawn, Maryland, USA

Full-time, Third Party

Job Title: CCaaS Tier 3 Support Analyst/Platform Administrator Duration: Long term Location: Woodlawn, MD (Onsite 5 days a week) Note: Selected candidate is required to work on-site at headquarters 5 days a week Monday Friday. There will be two shifts, Morning and Evening. Morning shift will be staggered staffing from 6:30am-3:30pm. Afternoon shift will be staggered from 2:30pm-10:30pm. Key Required Skills: Experience in providing IT Help Desk Tier 3 support and assistance in resolving their t
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Posted 4 days ago

CCaaS Shift Lead - Afternoon Shift

NetVision Resources Inc.

•

Woodlawn, Maryland, USA

Full-time, Contract, Third Party

Position Description: Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or issues that may need potentially have bigger impacts. Provide recommendations on tasks that may be handled by the Tier 1 and Tier 2 resources. Provide CCaaS 800 Number su
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Posted 32 days ago | Updated 13 hours ago

Sightline - IT Project Manager - Workday Engagement (118445)

John Hopkins University

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Baltimore, Maryland, USA

Full-time

Job Title: Sightline - IT Project Manager - Workday EngagementJohns Hopkins Sightline: Unleash Your Impact The Johns Hopkins Sightline Business Modernization Project is more than just a job - it's a mission. We're tearing down walls to unleash the full potential of our people. Baltimore, ranked a top 2024 destination by the New York Times, is your backdrop as you join a dynamic and entrepreneurial team to reimagine the way Johns Hopkins works. We're not just simplifying processes and transformin
Posted 17 days ago | Updated 17 days ago

Front-End Web Applications Developer

Halvik

•

Greenbelt, Maryland, USA

Full-time

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500+ professionals delivering Digital Services, Advanced Analytics, Artificial Intelligence/Machine Learning, Cyber Security and Cutting Edge Technology across the US Government. Be a part of something special! Position: Front-end Web Applications Developer SUMMARY: NASA SEWP is seeking a front-end Web Applications
Posted 24 days ago

Java Web Applications Developer

Halvik

•

Greenbelt, Maryland, USA

Full-time

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500+ professionals delivering Digital Services, Advanced Analytics, Artificial Intelligence/Machine Learning, Cyber Security and Cutting Edge Technology across the US Government. Be a part of something special! Position: Java Web Applications Developer SUMMARY: NASA SEWP is seeking a Java Web Applications Developer
Posted 24 days ago

SAP FM Analyst

Alchemy Software Solutions LLC

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Remote

Contract, Third Party

Required Skills:10 or more years of SAP experienceSubject Matter Expert experience in designing/configuring business processes in SAP Funds Management (FM) Ex: Budgetary Ledger, FM Derivation, Budgeting and AVC ControlStrong organization and communication skillsHas and applies comprehensive knowledge across key tasks and high impact assignmentsFocus on customer service and responsiveness, with sound customer handling skillsBachelor s Degree in a recognized technical, engineering, scientific, man
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Posted 11 days ago

Technical Project Manager Chatbots and IVR contact centers

Shimento, Inc.

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Remote or Orlando, Florida, USA

Contract

Technical Project Manager Chatbots and IVR contact centers Location: - Orlando, FL Travel might Require up to 70%. Industry: Technology, Healthcare, Consulting, Financial Services, or AI Solutions A Technical Project Manager with experience in chatbots and IVR contact centers will be responsible for overseeing the development and implementation of these technologies within a customer service environment. This includes managing timelines, budgets, and resources, as well as ensuring the successful
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Posted 5 days ago | Updated 2 days ago

Senior Syteline/ CloudSuite Industrial Developer

GTN Technical Staffing

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Remote

Full-time

GTN Technical Staffing and Consulting is partnering with a client looking to add a Senior Technical Consultant with deep expertise in Infor CloudSuite Industrial (SyteLine) and .NET technologies to their team. Position Overview: The Senior Technical Consultant will provide high-level technical consulting and development services to clients utilizing Infor CloudSuite Industrial (SyteLine). This role involves understanding complex business requirements, delivering technical solutions, and working
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Posted 6 days ago

SAP Aftermarket Consultant

Next Level Business Services, Inc.

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Remote

Contract, Third Party

SAP Aftermarket Consultant SAP Customer Service background with knowledge of Aftermarket processes Knowledge and experience working with AM master and transactional data. Extensive experience of data management and migration activities in a SAP environment Working knowledge of LSMWs Experience in data analysis and reconciliation and able to prove correctness and completeness of migration tasks. Experience with cutover planning and preparation of data migration runbooks Good consulting skills are
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Posted 20 days ago | Updated 20 days ago

Sr. Infor CSI (SyteLine) Developer

GTN Technical Staffing

•

Remote

Full-time

We are seeking a Senior Infor CloudSuite Industrial (SyteLine) Developer to join our team. This fully remote position offers the opportunity to work on challenging and rewarding ERP projects, developing and customizing solutions for clients. The ideal candidate will have strong expertise in Infor CSI (SyteLine) development, Microsoft .NET technologies, and SQL, along with the ability to work independently while delivering high-quality technical solutions. Key Responsibilities:Analyze client requ
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Posted 6 days ago