customer service Jobs in baltimore, md

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CCaaS Tier 3 Support Analyst/Platform Administrator

Omm IT Solutions

•

Woodlawn, Maryland, USA

Contract

Please Note:It's 100% Onsite position. Selected candidate is required to work on-site at SSA headquarters 5 days a week Monday ? Friday. There will be two shifts, Morning and Evening. Morning shift will be staggered staffing from 6:30am-3:30pm. Afternoon shift will be staggered from 2:30pm-10:30pm. Key Required Skills: Experience in providing IT Help Desk Tier 3 support and assistance in resolving their technical issues escalated by the Tier 1/2 resources. Train and provide guidance to Tier
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Posted 4 days ago | Updated moments ago

CCaaS Tier 3 Support Analyst/Platform Administrator

Sky Solutions LLC

•

Woodlawn, Maryland, USA

Full-time, Third Party

Job Title: CCaaS Tier 3 Support Analyst/Platform Administrator Duration: Long term Location: Woodlawn, MD (Onsite 5 days a week) Note: Selected candidate is required to work on-site at headquarters 5 days a week Monday Friday. There will be two shifts, Morning and Evening. Morning shift will be staggered staffing from 6:30am-3:30pm. Afternoon shift will be staggered from 2:30pm-10:30pm. Key Required Skills: Experience in providing IT Help Desk Tier 3 support and assistance in resolving their t
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Posted 3 days ago

CCaaS Shift Lead - Afternoon Shift

NetVision Resources Inc.

•

Woodlawn, Maryland, USA

Full-time, Third Party, Contract

Position Description: Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or issues that may need potentially have bigger impacts. Provide recommendations on tasks that may be handled by the Tier 1 and Tier 2 resources. Provide CCaaS 800 Number su
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Posted 30 days ago | Updated 1 day ago

Sightline - IT Project Manager - Workday Engagement (118445)

John Hopkins University

•

Baltimore, Maryland, USA

Full-time

Job Title: Sightline - IT Project Manager - Workday EngagementJohns Hopkins Sightline: Unleash Your Impact The Johns Hopkins Sightline Business Modernization Project is more than just a job - it's a mission. We're tearing down walls to unleash the full potential of our people. Baltimore, ranked a top 2024 destination by the New York Times, is your backdrop as you join a dynamic and entrepreneurial team to reimagine the way Johns Hopkins works. We're not just simplifying processes and transformin
Posted 16 days ago | Updated 16 days ago

Front-End Web Applications Developer

Halvik

•

Greenbelt, Maryland, USA

Full-time

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500+ professionals delivering Digital Services, Advanced Analytics, Artificial Intelligence/Machine Learning, Cyber Security and Cutting Edge Technology across the US Government. Be a part of something special! Position: Front-end Web Applications Developer SUMMARY: NASA SEWP is seeking a front-end Web Applications
Posted 23 days ago

Java Web Applications Developer

Halvik

•

Greenbelt, Maryland, USA

Full-time

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500+ professionals delivering Digital Services, Advanced Analytics, Artificial Intelligence/Machine Learning, Cyber Security and Cutting Edge Technology across the US Government. Be a part of something special! Position: Java Web Applications Developer SUMMARY: NASA SEWP is seeking a Java Web Applications Developer
Posted 23 days ago

Coordinator, Learning Management System

Howard County Public School System

•

Ellicott City, Maryland, USA

Full-time

ABOUT US The Howard County Public School System (HCPSS) is one of the leading school systems in Maryland and the nation. To learn more about us and our , please visit our and our . Join our award-winning workforce and make a difference in the lives of our students! ABOUT THE APPLICATION PROCESS Applications must be submitted on the HCPSS site (click the Apply Now button to be redirected). Before you begin, please read the position description below carefully and review our Be sure your applicat
Posted 26 days ago

Technical Project Manager Chatbots and IVR contact centers

Shimento, Inc.

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Remote or Orlando, Florida, USA

Contract

Technical Project Manager Chatbots and IVR contact centers Location: - Orlando, FL Travel might Require up to 70%. Industry: Technology, Healthcare, Consulting, Financial Services, or AI Solutions A Technical Project Manager with experience in chatbots and IVR contact centers will be responsible for overseeing the development and implementation of these technologies within a customer service environment. This includes managing timelines, budgets, and resources, as well as ensuring the successful
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Posted 4 days ago | Updated 1 day ago

Senior Syteline/ CloudSuite Industrial Developer

GTN Technical Staffing

•

Remote

Full-time

GTN Technical Staffing and Consulting is partnering with a client looking to add a Senior Technical Consultant with deep expertise in Infor CloudSuite Industrial (SyteLine) and .NET technologies to their team. Position Overview: The Senior Technical Consultant will provide high-level technical consulting and development services to clients utilizing Infor CloudSuite Industrial (SyteLine). This role involves understanding complex business requirements, delivering technical solutions, and working
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Posted 5 days ago

SAP FM Analyst

Alchemy Software Solutions LLC

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Remote

Contract, Third Party

Required Skills:10 or more years of SAP experienceSubject Matter Expert experience in designing/configuring business processes in SAP Funds Management (FM) Ex: Budgetary Ledger, FM Derivation, Budgeting and AVC ControlStrong organization and communication skillsHas and applies comprehensive knowledge across key tasks and high impact assignmentsFocus on customer service and responsiveness, with sound customer handling skillsBachelor s Degree in a recognized technical, engineering, scientific, man
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Posted 10 days ago

Senior ServiceNow Developer

Leidos

•

Baltimore, Maryland, USA

Full-time

Leidos is seeking a Senior ServiceNow Developer to be part of the mission solution and help lead SSA's Digital Modernization Strategy. Join one of our high performing teams responsible for building the next-generation enterprise APIs and modern responsive user interfaces, supporting the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. We are a team of forward-looking professionals i
Posted 54 days ago | Updated moments ago

SAP Aftermarket Consultant

Next Level Business Services, Inc.

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Remote

Contract, Third Party

SAP Aftermarket Consultant SAP Customer Service background with knowledge of Aftermarket processes Knowledge and experience working with AM master and transactional data. Extensive experience of data management and migration activities in a SAP environment Working knowledge of LSMWs Experience in data analysis and reconciliation and able to prove correctness and completeness of migration tasks. Experience with cutover planning and preparation of data migration runbooks Good consulting skills are
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Posted 19 days ago | Updated 19 days ago

Sr. Infor CSI (SyteLine) Developer

GTN Technical Staffing

•

Remote

Full-time

We are seeking a Senior Infor CloudSuite Industrial (SyteLine) Developer to join our team. This fully remote position offers the opportunity to work on challenging and rewarding ERP projects, developing and customizing solutions for clients. The ideal candidate will have strong expertise in Infor CSI (SyteLine) development, Microsoft .NET technologies, and SQL, along with the ability to work independently while delivering high-quality technical solutions. Key Responsibilities:Analyze client requ
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Posted 5 days ago

Managed Services Operations Engineer II

MK Software Solutions Inc

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Remote

Contract

Position: Managed Services Operations Engineer II Remote 6+Months Contract What We Look For in a Candidate: Fully seasoned with typically 5+ years professional experience with a bachelor s degree or equivalent education and experience or 2-3 years with a Master's Degree.Ability to work all shifts in a 7x24x365 call center including off hours/on call and during holidays Experience mentoring/training/coaching/collaborating with other employeesExperience with project management. Proven analytical
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Posted 23 days ago | Updated 4 days ago

ServiceNow Solutions Architect and Technical Manager

Leidos

•

Baltimore, Maryland, USA

Full-time

Leidos is seeking a ServiceNow Solutions Architect and Technical Manager to be part of the mission solution and help lead SSA's Digital Modernization Strategy. Join one of our high performing teams responsible for building the next-generation enterprise APIs and modern responsive user interfaces, supporting the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. We are a team of forwar
Posted 60+ days ago | Updated moments ago

QA Automation Engineer

Datum Software, Inc.

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Remote

Contract

Skills o Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required) o Strong ability to work independently and manage one's time (Required) o Strong mentoring skills necessary to provide support and constructive performance feedback (Required) o Strong knowledge of the practical application of engineering science and technology (Required) o Strong knowledge of computer development software, such as Microsoft Visual Basic, Linux, JavaScri
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Posted 7 days ago

SAP SD Consultant

Alpha Silicon

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Remote or Fort Worth, Texas, USA

Third Party, Contract

Title: SAP SD Consultant Location: Fort Worth TX Terms: Contract Job Description Bachelor's degree in engineering Seven or more years of experience as SAP SD Consultant in SAP implementation/ Support and Upgrade projects. Experience in EHP8 Upgrade will be added advantage. Experience in Implementation, Customization, and maintenance of SAP SD module. Good understanding of the SAP SD Functions for which application is used, Interface with Business and IT cross Functional teams to Identify and
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Posted 5 days ago | Updated 1 day ago

Looking for Procurement Specialist 3

Xoriant Corporation

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Remote

Contract

Requisition Title - Procurement Specialist 3 100% Remote role Time zone preference: prefer EST or able to work that time zone Ideal Candidate: Ability to work independently and manage time effectively.Bachelor s degree, or 5+ years of procurement experience.Negotiation skills preferred but not required. Basic contracting.Experience with Workday required.Ticketing system: ServiceNow, required to know.Ability to work well with business, be able to keep things moving. Key stakeholder management. Co
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Posted 2 days ago | Updated 2 days ago

100% Remote - Customer support representative/Call Center representative -100% Remote - Only W2

Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Rate: $13.50 on W2 AI Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.) Highspeed Internet verification (sc
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Posted 15 days ago | Updated 2 days ago

Enterprise Solution Specialist II

Main Sail, LLC

•

Remote

Contract

Position Description: Be the functional expert in Inventory management and warehouse management module for the overall business processes as well as system functionalityFull understanding of business process requirements with ability to identify process or system gaps and appropriate resolutionsHave strong configuration and functional knowledge in order to design solutions to fulfill business requirements with related functional and development teamsAbility to write valid functional specificati
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Posted 8 days ago | Updated 1 day ago