customer Jobs in New York

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Vice President Customer Experience

Acunor Infotech

•

Jersey City, New Jersey, USA

Full-time

Job Title: Vice President Customer Experience (CX) Location: Dallas, TX / New Jersey (2 positions) Employment : Fulltime Position Summary: We are seeking a dynamic and visionary Vice President Customer Experience (CX) to lead and shape the end-to-end CX strategy for our clients. The ideal candidate will possess deep expertise in CX transformation, digital engagement models, and emerging technologies such as CCaaS and conversational AI. This leader will drive strategic roadmap development, own
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Posted 4 days ago | Updated 20 hours ago

Director - customer success

Photon

•

New York, New York, USA

Full-time

Position: Director - customer successLocation: New York, NY - Onsite Type: Full time Responsibilities: Client relationship management and business development: manage client relationships, build portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-Close Client delivery assurance: collaboration with all delivery stakeholders involved to ensure fulfilment of all commitments to the client. Account planning and governance: create the account plan including relationships requi
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Posted 7 days ago | Updated 2 days ago

Customer support specialist

EmployVision

•

New York, New York, USA

Contract

Location: NY, NY (SoHo) Join our New York-based nonprofit! We deliver medically tailored meals free of charge to individuals with severe illnesses, improving their health with compassion. We're looking for an empathetic and highly motivated Client Success Specialist to join our Program Services Team. You'll be crucial in connecting New Yorkers to our life-changing program, providing high-quality customer support, and navigating client challenges in a fast-paced environment. Provide exceptional c
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Posted 14 days ago | Updated 14 days ago

CJA Specialist(Customer Journal Analytics)

Factspan Inc

•

New York, New York, USA

Third Party, Contract

Job Title: CJA Specialist(Customer Journey Analytics) Location: New York(Onsite Hybrid 2 days a week) Type: Both Contract(C2C) and Fulltime About the Role: We are looking for a skilled Customer Journey Analytics (CJA) Specialist to join our team. This role will focus on implementing solutions for clients in the digital and marketing space using Adobe technologies to drive business transformation. Responsibilities: Communicate with clients for requirement gathering and deliver solutions aligned w
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Posted 16 days ago | Updated 1 day ago

Sr. Customer Innovation Specialist required for a Long Term Onsite position in Brooklyn, NY

Svam International, Inc.

•

Brooklyn, New York, USA

Contract, Third Party

We are trying to source Sr. Customer and Innovation Specialist for our direct client at Brooklyn, NY. We need Senior innovation Specialist who will drive innovation and enhance client experience by implementing cutting-edge solutions and fostering a client-centric approach. This role involves identifying and integrating new technologies and methodologies, developing strong relationships with clients, and regularly reviewing and assessing processes, tools, and services It will be a Long Term onsi
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Posted 18 days ago

Business Architect (MarTech) - Digital Customer Experience, Financial Services

Capgemini America, Inc.

•

New York, New York, USA

Full-time

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world s mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe sam
Posted 29 days ago | Updated 9 hours ago

Customer Data Analyst

FanDuel

•

New York, New York, USA

Full-time

ABOUT FANDUEL FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America's #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry's unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable
Posted 33 days ago | Updated 6 hours ago

Lead Data Scientist - Digital + Customer

Macy's

•

New York, New York, USA

Full-time

Job Description Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this
Posted 35 days ago | Updated 6 hours ago

Senior Data Scientist - Digital + Customer

Macy's

•

New York, New York, USA

Full-time

Job Description Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this
Posted 35 days ago | Updated 6 hours ago

100% Remote - Customer support representative/Call Center representative -100% Remote - Only W2

Empower Professionals

•

Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Rate: $13.50 on W2 AI Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.) Highspeed Internet verification (sc
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Posted 15 days ago | Updated 2 days ago

Product Manager Contact Center Customer Experience (Amazon Connect)

Pull Skill Technologies

•

Parsippany-Troy Hills, New Jersey, USA

Contract, Third Party

Role: Product Manager Contact Center Customer Experience (Amazon Connect) Location: Parsippany, NJ (Hybrid 3 days onsite/week) Long term Job Overview: We are seeking a results-driven and customer-focused Product Manager to lead initiatives that enhance the Contact Center Customer Experience, with a strong emphasis on Amazon Connect. This role requires close collaboration with stakeholders across operations, technology, customer service, and UX teams to design and deliver seamless, scalable, and
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Posted 11 hours ago

Customer Service Representative / Truck Dispatcher

International Information Technology Team, Inc.

•

Jersey City, New Jersey, USA

Contract, Third Party

Role : Customer Service Representative / Truck Dispatcher Location : New Jersey Duration : 12+Months New Jersey based Granite Stone wholesaler / Distributor in the Mid-Atlantic States is seeking a motivated and experienced hands-on Customer Service Representative/ Trucks Dispatcher. As a customer service representative, you will be the first line of communication for our customers. customer orders are taken via e-mail, telephone and in person. Daily tasks include the following: Support custom
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Posted 60+ days ago | Updated 4 days ago

Director, Media Analytics & Customer Success

Robert Half

•

Pearl River, New York, USA

Full-time

Description We are looking for an experienced Director to join our Media Analytics & Customer Success team in Pearl River, New York. In this role, you will lead strategic initiatives that drive client success by combining data-driven insights with advanced media analytics. You will collaborate with cross-functional teams to deliver impactful solutions for a diverse portfolio of clients across multiple media channels. Responsibilities: Develop and oversee the implementation of measurement frame
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Posted 15 days ago | Updated 3 hours ago

Project Manager/Customer Support

Enterprise Engineering

•

New York, New York, USA

Contract, Third Party

Project Manager / Customer Support Location: New York, NY 4 days a week onsite mandatory - candidate must be local to be considered Full time Requirement - no visa sponsorship available at this time No third-party resumes please Key Responsibilities Manage full project life cycle, including project definition, scope, resource planning, business analysis, technical design, development, testing, training, and migration to productionCommunicate effectively through various mediums, and across all le
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Posted 60+ days ago | Updated 3 days ago

Director of AI/ML Customer Engineering

Adobe Systems

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New York, New York, USA

Full-time

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences wher
Posted 60+ days ago | Updated 6 hours ago

Technical Manager Customer Support (32657)

Myticas LLC

•

Ottawa, Ontario, Canada

Full-time

Our client is seeking a highly motivated and experienced Technical Support Manager to lead a team of skilled Technical Support Engineers in delivering world-class customer support. This individual will be responsible for managing daily support operations, coaching and mentoring team members, driving operational excellence, and fostering a customer-first culture focused on satisfaction, retention, and long-term success. The ideal candidate will have a strong background in technical support opera
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Posted 3 hours ago

Pension Customer Support Specialist

Resourcesoft, Inc.

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Remote

Contract

Requirements: 5+ years of public pension administration experience with strong workflow expertise Proficiency in customer service roles supporting pension or enterprise software Experience in resolving complex software issues in a support setting Experience with Teamwork and Jira for ticket and task management Experience in troubleshooting, testing, and validating software resolutions Experience with remote collaboration tools like Microsoft Teams Excellent communication skills, both verbal and
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Posted 13 hours ago | Updated 8 hours ago

Customer Service Representative

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented Customer Service Representative. This is a 03+months contract opportunity with long-term potential and is located in US(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-80303 Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Working Hours: 8 AM - 6 PM PSTTra
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Posted 1 day ago | Updated 1 day ago

Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix CVG Customer Management Group Inc

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US

Full-time

Job Title: Technical Support / Customer Service Representative-Remote (Night Shift) Job Description JOB DESCRIPTION The Technical Support / Customer Service Representative -Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis.
Posted 3 hours ago

100% Remote - MarTech Lead (Adobe Customer Journey Analytics (CJA))

Prodware Solutions

•

Remote

Full-time

Title: MarTech Lead (Adobe Customer Journey Analytics (CJA)) Position: 100% Remote Duration: Fulltime Permanent Hire Key Role and Responsibilities:Serve as the technical platform owner and SME for Adobe Customer Journey Analytics (CJA), Media Mix Modeling tools, and content performance platforms within MarTech.Collaborate closely with the Marketing Optimization team to support journey measurement and attribution by configuring and enabling use cases in CJA.Design and manage schema, segments, an
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Posted 9 hours ago