Position: Genesys Cloud Architect Job Location: Remote - PST Job Type: Contract Required Skills: Proven 15+ years of experience with Genesys Cloud. Strong background of 15+ years in designing and deploying scalable, cloud-native architectures. Expertise in data quality, governance, and integration best practices. Excellent problem-solving, communication, and collaboration skills. Ability to thrive in a hybrid work environment and manage multiple priorities. Demonstrated commitment to continuo
Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver
CCaaS Business Analyst ( Genesys)Location: US and Canada (Remote)Department: IT/Business AnalysisJob Summary:The Business Analyst will play a crucial role in building and defining the requirements for the launch of the Genesys Contact Center as a Service (CCaaS) solution. This role involves working closely with stakeholders to gather, analyze, and document business requirements, ensuring that the implementation aligns with organizational goals and customer needs.Key Responsibilities:Requirement
Location: Newark (hybrid) preferred. Open to remote for the right person. Payrate 60 - 75 per hour Job Description: Level of Experience: 3-5 years BI developer/ Reporting Analyst needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller
HireX is the North American leader for People Solutions. A key player in the contingent staffing market, HireX provides unrivalled expertise in matching top talent with the most sought after North American employers. Hello, Hope you are doing well! Please do let me know if you are interested in the below role we have with our client. Please share me your updated resume. Genesys Chatbot consultant 12 Months Contract Minimum Remote Video hire Responsibilities - Minimum 3-5 years of application de
Senior Consultant, IT Architecture Location: 100% Remote Hours: Standard work hours, 8:00 AM - 5:00 PM ACCOUNTABILITIES Implements technical solutions and management processes to achieve overall objectives by implementing systems or enterprise-wide solutions using the company's or a third party's hardware/software products, processes, and methodologies. Integrates solutions and strategies within the customer environment, based on analysis of customer business goals, objectives, needs, and exis
Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Job Title: AWS Developer (Lambda, Node.js, DynamoDB, Genesys Cloud) Location: Remote Duration: 12+ Months Job Summary: We are looking for an experienced AWS Backend Developer to augment our current team supporting Genesys Cloud integrations. This role involves enhancing and developing serverless applications using AWS Lambda, Node.js, and DynamoDB, with a focus on data transformation and efficient file transfers. Key Responsibilities: Support post-migration integration of Genesys Cloud into the
