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Helpdesk Tier 1

Apex Systems

Richmond, Virginia, USA

Full-time

Job#: 2070006 Job Description: End User Support Engineer - Richmond, VA (Hybrid) For any applications, please send resumes to ** JOB FUNCTIONS Key responsibilities Provides first and second-line support. The incumbent will provide support, to end users at all Company facilities and remote employees nationwide, by maintaining a "customer first" attitude to ensure customer/end user satisfaction. All issues will be tracked to resolution.Evaluate incoming requests for assistance, identifying affe

Helpdesk Technician - Tier V - TS/SCI w. Polygraph

General Dynamics

Elkridge, Maryland, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Computer Hardware, Help Desk Support, Troubleshooting Certifications: Security+ CE - CompTIA Experience: 8 + years of related experience ship Required: Yes Job Description: *Position is currently located in Elkridge, MD and will likely relocate to another s

Help Desk

QCI/Quandrant, Inc.

Washington, District of Columbia, USA

Full-time

IT Support Specialist Washington, DC / Chantilly, VA / Quantico, VA MUST: Active Top Secret clearance required Experienced in IT Support / Help Desk Tier I&II 2+ year of professional IT Support, Laptop, Mobile Device, Desktop Support, Deskside Support required 2+ years Remedy Ticketing 2+ years Active Directory 2+ years of Desktop, Desk Side Support, Troubleshooting Security+ CE (nice to have, not required) Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift

Help Desk Support Technician

ConsultNet, LLC

Remote or Jacksonville, Florida, USA

Full-time

Title: Help Desk Support - Level II Location : Jacksonville, FL Target Start Date : ASAP Excellent opportunity to work with a great client in Jacksonville, FL. Many upcoming projects including a deployment and a refresh. A hands on position for a real go-getter! Job Description : Are you passionate about technology and enjoy solving problems? We are looking for a Help Desk Support II specialist to provide high-quality IT support to both local and remote users. This role is ideal for someone wh

Tier 2 Helpdesk Lead CAB Manager for Tech Control

Decisionpoint Corporation

District of Columbia, USA

Full-time

Overview DecisionPoint Corporation is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team on the upcoming Enterprise DISA JSP ETM Services 2.0 program. This position is onsite in the Washington, DC area. Duties & Responsibilities Oversee day-to-day operations of the Tech Control Facility Service Desk (CAB) to ensure efficient handling of trouble tickets received from multiple sources (e.g., customers, DISA, JSP Service Desks). Provide 24x7x365 Tier II support, including

Help Desk Technician / Junior Developer

Leidos

Baltimore, Maryland, USA

Full-time

The Digital Modernization Sector has an opening for a Help Desk Technician / Junior Developer to work in Woodlawn, MD This position requires onsite work in Woodlawn, MD five days a week. We are in search of a Help Desk Technician with developer aspirations to join our team that supports a mission critical document repository that gathers digitized medical evidence for claimants with over 3 billion documents that grows by millions more per day. Day to Day Responsibilities: Interacting with cu

Enterprise Help Desk Agent, Tier 1

Leidos

Lorton, Virginia, USA

Full-time

Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1, to join the Mission Support Services (MSS) team. MSS is a shared service, internal investment group under the Digital Modernization Sector and the Repeatable Offerings organization, supporting multiple Service Desks and ServiceNow implementations for both Leidos and Federal Government customers. This is a new EHD, in support of a fast-paced DoD program. This position includes providing Tier 1 support for end users utilizi

Senior Specialist, Help Desk Support

Raymond James Financial Inc

Southfield, Michigan, USA

Full-time

Job Description Note: This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week in our Southfield, MI Corporate Office. Job Summary: With the goal of providing superior service and first contact resolution, this role delivers front-line technical support to customers via multiple communication channels in a customer contact center environment. Responsibilities: Provide second-line hardware, software, and end-user support as required and

Enterprise Help Desk Agent, Tier 1

Leidos

Lorton, Virginia, USA

Full-time

Description Leidos is s eeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1, to join the Mission Support Services (MSS) team. MSS is a shared service, internal investment group under the Digital Modernization Sector and the Repeatable Offerings organization, supporting multiple Service Desks and ServiceNow implementations for both Leidos and Federal Government customers. This is a new EHD, in support of a fast-paced DoD program. This position includes providing Tier 1 support for end

Enterprise Help Desk Tier 1 Supervisor & Project Lead

Leidos

Lorton, Virginia, USA

Full-time

Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Seeking an experienced Enterprise Help Desk (EHD) Supervisor/Project Lead to join the Missi

Help Desk Technician Mid-level - Active Top Secret Required

General Dynamics

Washington, District of Columbia, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Systems Administration Job Qualifications: Skills: Customer Service, Information Technology (IT) Support, Microsoft Office Certifications: None Experience: 3 + years of related experience ship Required: Yes Job Description: GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT su

Enterprise Help Desk Tier 1 Supervisor & Project Lead

Leidos

Lorton, Virginia, USA

Full-time

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Seeking an experienced Enterprise Help Desk (EHD) Supervisor/Project Lead to join the Mission Support S

Helpdesk Technician

TEKsystems

Remote or Topeka, Kansas, USA

Full-time

Must reside in the Topeka KS area Once up to speed after training will work remote from home 4 days a week and onsite 1 day a week. Will consider entry level candidates with IT degree or IT certifications. Description: Under general supervision, act as first contact for any computer, application or system-related problems and be able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users

IT Help Desk Manager

Freeman Health System

Joplin, Missouri, USA

Full-time

Our Mission To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions. Schedule: Full Time (40 hours per week) What You'll Do The IT Help Desk Manager oversees the phone support team, ensuring high-quality, customer-focused service for Freeman Health System. They lead and motivate the team to provide excellent technical and non-technical support, plan and schedule help desk activities, and ensure quick issue resolution. The IT Help Desk M

Help Desk/Support Specialist

Nightwing

Sterling, Virginia, USA

Full-time

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in th

Junior Help Desk Technician - All shifts available - Active Top Secret required

General Dynamics

Washington, District of Columbia, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Systems Administration Job Qualifications: Skills: Customer Service, Information Technology (IT) Support, Problem Resolution Certifications: None Experience: 3 + years of related experience ship Required: Yes Job Description: *Shift options listed at the bottom. GDIT has an amazing opportunity for a Help Desk

Associate Help Desk Technician - All shifts available - Active Top Secret required

General Dynamics

Washington, District of Columbia, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Systems Administration Job Qualifications: Skills: Customer Service, Information Technology (IT) Support, Problem Resolution Certifications: None Experience: 4 + years of related experience ship Required: Yes Job Description: *Shift options listed at the bottom. GDIT has an amazing opportunity for a Help Desk

HelpDesk Support Technician

Motion Recruitment Partners, LLC

Des Plaines, Illinois, USA

Full-time

Exciting job opportunity for a Helpdesk Support Specialist to join a Clean Energy Company's IT Hardware and Infrastructure team at their Des Plaines headquarters. Work in a highly virtualized Microsoft environment with hybrid Active Directory, Azure cloud services, Microsoft 365, and diverse storage solutions. They're seeking a technically proficient professional with strong customer service skills and a security-first mindset to help maintain our IT infrastructure's smooth operation. Be part of

Help Desk Technician

Education Service Center Region 11

Rio Vista, Texas, USA

Full-time

Non-Certified - Position - Tech Job Number Start Date Open Date Closing Date Job Title: Help Desk Technician Exemption StatTest: Nonexempt Reports to: Chief Technology Officer Date Revised: 12/3/24 Dept./School: Technology Primary Purpose: Provide a single point of contact for all district staff to resolve problems relating to computer- and communications-related services. Responsible for phone support, technology issue evaluation, and distribution of technology-related work orders. Qualific

Help Desk Technician Level 1

General Dynamics

Annapolis, Maryland, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: 1st Line Support, Remote Access, Technical Support, Troubleshooting Certifications: None Experience: 2 + years of related experience ship Required: Yes Job Description: Help Desk Technician Level I Transform technology into opportunity as a Hel