The Service Desk Analyst Role will be responsible for providing excellent customer service to 300+ end users, both in a helpdesk capacity as well as desktop and Audio-Visual support, specifically in Microsoft Teams. Responsibilities include resolving Level 1 and Level 2 support desk and desktop issues which may entail a mixture of day-to-day client support, end-user application support, and conference room support for meeting setups. This includes receiving, prioritizing, documenting, and active
A client of Innova Solutions is looking for a IT ServiceDesk Technician Position type: Contract Duration: 6+ Months Location: Plano, TX 75024 -Onsite As a IT ServiceDesk Technician, you will: Minimum Qualifications: Knowledge of Service Desk Roles and responsibilities.Minimum 3 to 5 years experience in a Service Desk Analyst role / IT Support in a global organization.Delivering customer service through multiple channels including Inbound and Outbound calls, chat and Self-service.Identify and
