Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents. Collaborate with data architects
Job Summary:We are seeking a skilled and proactive UKG Consultant with strong expertise in Timekeeping and Attendance to support our workforce systems. This role is responsible for the configuration, support, and optimization of UKG systems and processes, particularly for time tracking, pay rules, and scheduling. The ideal candidate will also bring working knowledge of ServiceNow, with experience in managing tickets, workflows, and basic integrations. Key Responsibilities:Implement, configure, a
Job Title: AVAYA Technical Program ManagerLocation: RemoteDuration : 1-2 years About the Role:We are looking for a highly skilled Technical Program Manager (TPM) with deep expertise in AVAYA contact center technologies and a strong track record of managing telephony transitions and transformations. This is a strategic and hands-on role, requiring exceptional program leadership, stakeholder management, and technical fluency across the AVAYA ecosystem. Key Responsibilities:Lead the end-to-end tra
