wfm Jobs in baltimore, md

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Telephony & Contact Center Engineer - AWS Connect

Mavensoft Technologies, LLC

Remote

Contract

Job Title: Telephony & Contact Center Engineer - AWS ConnectDuration: 4+ months (W2 contract)Location: Atlanta, GA (Hybrid or fully remote)Work Timing: Hybrid; up to 40 hours per week (must be available for occasional after-hours critical support)Key Skills: Amazon Connect, Calabrio One (WFM, QM, Analytics), Omnichannel Contact Center Platforms, VoIP/SIP, AWS Services (Lambda, CloudWatch, S3), API Integrations, IAM/SSO, CRM Integration, Telephony Troubleshooting, IVR & Call Routing.Job Overview

UKG Consultant Timekeeping & Attendance

3A Soft Inc

Remote

Contract

Job Summary:We are seeking a skilled and proactive UKG Consultant with strong expertise in Timekeeping and Attendance to support our workforce systems. This role is responsible for the configuration, support, and optimization of UKG systems and processes, particularly for time tracking, pay rules, and scheduling. The ideal candidate will also bring working knowledge of ServiceNow, with experience in managing tickets, workflows, and basic integrations. Key Responsibilities:Implement, configure, a

Genesys Lead -WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH / Remote

ProCorp Systems Inc.

Remote

Contract, Third Party

Demand: Genesys Lead demand Location: Wilmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH / Remote 5 Days onsite / Remote JOB Description: Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolutionInstall and upgrade Genesys components in production environmentGood Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layerDemonstrated knowledge and ability

Genesys Lead | Remote | Long Term

ApTask

Remote

Contract

Job title: Genesys Lead Location : Remote Job type Contract JOB Description: Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolutionInstall and upgrade Genesys components in production environmentGood Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layerDemonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers,

AVAYA Technical Program Manager

Brezo Business Solutions LLP

Remote

Contract

Job Title: AVAYA Technical Program ManagerLocation: RemoteDuration : 1-2 years About the Role:We are looking for a highly skilled Technical Program Manager (TPM) with deep expertise in AVAYA contact center technologies and a strong track record of managing telephony transitions and transformations. This is a strategic and hands-on role, requiring exceptional program leadership, stakeholder management, and technical fluency across the AVAYA ecosystem. Key Responsibilities:Lead the end-to-end tra