wfm Jobs in philadephia, pa

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IT Project Manager -(Call Center)

EITAcies, Inc.

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King of Prussia, Pennsylvania, USA

Full-time, Part-time, Contract, Third Party

Must have: IT PM Call Center set up exp Linked In Page IT Project Manager We are seeking a results-driven and detail-oriented IT Project Manager to lead the planning, execution, and delivery of a new Call Center / Service Center standup. This role will oversee the full project lifecycle-from requirements gathering and vendor coordination to system implementation and go-live support. The ideal candidate has experience in call center technologies, IT infrastructure, and cross-functional stakehol
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Posted 18 days ago | Updated 1 hour ago

Workforce Software Consultant

MSITEK LLC

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Remote

Contract

WFS Certification in Configuration / Integration Specialist and above is desirable.5-8 years experience as a techno-functional consultant in Time & Attendance system with Workforce Software.Working with SQL, Java scripts along with WFM software s such as WorkForce SoftwarePT102/ PT103 certification is preferable.Candidates with experience on WorkForce Software products (Time & Attendance, Absence Compliance Tracker, Advanced Scheduler and Workforce Analytics)Configuration of policy, Profile bas
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Posted 1 day ago

Genesys developer

Stanley David and Associates

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Remote

Full-time

Job descriptionGenesys Developer RESPONSIBILITIES Design, Configure, Develop, and Support Conversational IVR s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda. Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database) Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience. Lead implementation of Inbound & Ou
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Posted 16 days ago | Updated 3 days ago

Cisco Voice Engineer / NICE CxCloud Subject Matter Expert (SME)

American IT Systems

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Remote

Contract, Third Party

Title: NICE CxCloud Subject Matter Expert (SME) for Customer SDAP (Standard Data Access Platform) Program Location: Remote work Travel: No Time Zone: NY area to be supported. Must work East Coast hours(M-F 8:30AM ET until 5:30 PM including lunch) JOB DESCRIPTION Using Client provided computing infrastructure and hardware, The NICE CxCloud Subject Matter Expert (SME), will work with the customer team to serve as the subject matter expert and API designer for the NICE CxCloud including the followi
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Posted 25 days ago | Updated 1 day ago

ERP Business Systems Analyst

Saama Technologies, LLC

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Remote

Full-time

We are seeking a skilled Business System Analyst to join our team and play a critical role in collecting, analyzing, and interpreting data related to healthcare services.The ideal candidate will have strong analytical skills, experience with healthcare data, and proficiency in data management and analysis tools.This role requires close collaboration with subject matter experts (SMEs) to understand data needs and objectives.Experience working with EHR systems, healthcare claims data, ERP Space (F
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Posted 59 days ago | Updated 29 days ago