zendesk Jobs in district of columbia

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Service Desk Technician

TriosysIT Inc.

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Washington, District of Columbia, USA

Contract, Third Party

Duties & Responsibilities: a. Respond to service requests and service incidents reported by staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts
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Posted 2 days ago | Updated 1 day ago

Service Desk Technician

TriosysIT Inc.

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Washington, District of Columbia, USA

Contract, Third Party

The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the OCFO and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems. Duties & Responsibilities: a. Respond to service requests and service incidents reported by OCFO staff via phone, email, or web portal. Ensure information is
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Posted 2 days ago | Updated 1 day ago

IT/AV Technician L2

Milestone Technologies, Inc.

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Washington, District of Columbia, USA

Contract

Client Job Description Summary Ideal candidates will be proactive, possess strong written and verbal communication skills, comfortable in high-pressure environments and forward thinking during slow periods. Must possess critical thinking for technical troubleshooting and create knowledge base articles/user stories. Should proactively improve user experience with innovative support strategies and application design ideas. Strong communication skills required for engaging end users and stakehold
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Posted 23 days ago | Updated 9 days ago

Technical Lead (Engineer/Architect) (UNITED STATES CITIZEN; ONSITE - WASHINGTON, DC)

Soft Tech Consulting Inc

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Washington, District of Columbia, USA

Full-time

About the Role Technical Delivery Manager Location: Hybrid (Onsite expected 100% soon) Citizenship Requirement: United States Citizen Clearance Requirement: Must be able to obtain Public Trust Salary Range: $145,000 $165,000 (commensurate with experience, education, and certifications) Benefits: Medical, Dental, Vision, 401(k), Short/Long Term Disability, Life Insurance, PTO, Paid Holidays Soft Tech Consulting is seeking a Technical Delivery Manager to lead the operations, maintenance, and clou
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Posted 60+ days ago | Updated 2 days ago

NICE CXone Sr. Developer - Fully Remote(100%)

Matrix7i

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Remote

Contract

iitjobs is currently seeking a NICE CXone Sr. Developer who can demonstrate high level of competency in CxOne Studio, ProactiveXS, and API Development. NICE CXone Sr. Developer Fully remote (100%) Need someone who can demonstrate high level of competency in CxOne Studio, ProactiveXS, Outbound Dialers and API Development. Jobduties: NICE CXone Contact Center Engineer -- This is a senior developer role working with cross-functional teams and business teams to support and implement agency contact c
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Posted 60+ days ago | Updated 3 days ago

Technical Customer Support (US Remote)

Motorola Solutions

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Remote or Schaumburg, Illinois, USA

Full-time

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us buil
Posted 29 days ago | Updated 10 hours ago

Systems Engineer L5, Engineering Operations

Netflix, Inc.

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Remote

Full-time

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. | ROLE At Netflix, we are shaping the future of global entertainment, bringing moments of joy to 200+ million customers. The Engineering Operations team at Netflix foc
Posted 48 days ago | Updated 10 hours ago

Sr. Service Desk Technician with Min 5yrs Exp (Webcam Interview) (HYBRID_Only Local to DC/MD/VA Area)

NextGen Solutions Corporation

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Washington, District of Columbia, USA

Full-time, Contract, Third Party

We are looking for SDT - Senior (Min 5yrs Exp) HYBRID (Webcam interviews) POSITION DESCRIPTION DIRECT CLIENT Position Number of positions: 1 Length: 15 Months + (annual extensions) Location: Washington DC 20024 Immediate interviews Webcam interviews ONLY Service Desk Technician Senior Hybrid position - will require on-site reporting to OCIO office The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Wi
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Posted 2 days ago | Updated 1 day ago

CCaaS Business Analyst with Genesys Experience

Visionary Innovative Technology Solutions

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Remote

Full-time

Role: CCaaS Business Analyst ( Genesys, Five9, Amazon Connect, Zendesk, Nice etc) <>Location: US and Canada (100% Remote)Duration: Full Time <>Job Summary:The Business Analyst will play a crucial role in building and defining the requirements for the launch of the Genesys Contact Center as a Service (CCaaS) solution. This role involves working closely with stakeholders to gather, analyze, and document business requirements, ensuring that the implementation aligns with organizational goals and c
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Posted 2 days ago

App Support Analyst - CRM/Tessitura

Ledgent Technology

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Remote

Contract

CRM Application Support Analyst - Tessitura Employment Type: Contract, potential C2H Workplace Site: Hybrid, Remote for candidates' w./ Tessitura experience Location: Downtown LA/Remote US Industry: Performing Arts/Non-Profit Compensation: $35-$50 per hour SUMMARY: We are seeking a motivated and detail-oriented Tessitura ERP Support & CRM Administrator to join our team on a contract basis with the potential for ongoing engagement. The ideal candidate will have some experience with Tessitura,
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Posted 17 days ago | Updated 11 hours ago

Director of Product Support

MCS Group

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Remote

Full-time

MCS Group is working with an incredible startup in the fashion/creative/influencer space, that are looking for a Director of Product Support to build and lead the Product Support function within their organization. This role will be instrumental in shaping how they support their brands, business partners, customers, etc. As a leader in this function, you will be responsible for building out processes, tools, and managing a high-performing team that provides best-in-class support while surfacing
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Posted 22 days ago | Updated 11 hours ago

IT Administrator

Info Way Solutions

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Remote

Contract

Title: IT Administrator Location: Remote Type: Contract IT Admin / Dev Ops - Job Description Who We Are At Moxxi, were redefining performance marketing with cutting-edge technology and a relentless focus on results. As a profitable, bootstrapped start-up, we are led by a team of industry veterans in performance marketing, ad tech, and digital publishing. Together, were building the premier platform to incubate, scale, and optimize digitally born businesses, setting new standards for data-driven