Under the direction of the Manager, IT Business Services, the Senior Enterprise Business Services Analyst is primarily responsible for providing operational, product, and technology services for the assigned Enterprise & Tribal departments, systems, and applications. This position strives to maximize the efficiency of our enterprise through the application of technology by partnering with assigned departments. In addition, the Senior Enterprise Business Services Analyst mentors other Business Analysts within the team and is the technical lead on large projects related to assigned departments and systems. They are a subject matter expert on several core systems that are assigned to the role.
ESSENTIAL DUTIES AND RESPONSIBILITIES1. Leads and directs high-priority complex projects for assigned departments, which often require considerable resources and high levels of functional integration and interaction with enterprise sponsors.
2. Mentors new and existing Business and Systems Analysts on systems, processes, and vendor management.
3. Designs and maintains agreed-upon service level agreements with the enterprise and vendors.
4. Maintains knowledge of system capabilities and their application to the specific needs of the enterprise.
5. Remains current with system enhancements and new products and how they apply to the enterprise
.6. Recommends changes to products and processes to improve how we conduct business.
7. Develops and administers application training programs to improve the knowledge and performance of systems.
8. Creates and fosters collaborative relationships within the IT team to ensure a one-team mentality on how to deliver services to the enterprise.
9. Performs other duties as assigned to support the e?cient operation of the department.
EDUCATION, EXPERIENCE AND QUALIFICATIONS- Bachelor's degree in Computer Science, Business Administration or a related field required.
- Minimum seven (7) years experience in Information Technology working with enterprise-level applications and services required.
- Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)- Extensive experience with enterprise-level Systems including but not limited to Enterprise Resource Planning (ERP), Workflow Systems, Microsoft 365, Promotional/Marketing Systems, and other enterprise-level systems.
- Excellent problem-solving, interpersonal communication, and project management skills are required.
- Must have a desire for achieving excellence in customer satisfaction, process, and product quality and reliability.
- Must have intermediate knowledge of the internet, e-business disciplines, and standards.
- Must be extremely detail-oriented with strong technical verbal and written communication skills and the ability to simplify terminology that a non-technical end-user and/or senior executive can understand.
- Ability to effectively communicate with technical professionals, and a basic understanding of software architecture.
- Demonstrated knowledge and experience in creating and implementing policy and procedures.
LICENSES, CERTIFICATIONS AND REGISTRATIONS- At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
- Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENTThe physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
- Primary work environment is in a climate-controlled office setting.
- Work requires travel to attend meetings, trade shows, and conferences.
- Incumbents may be required to work evening, weekend and holiday shifts.
- Must be able to work in a fast-paced, high-demand environment.
- Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
- Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
- Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
- Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
- Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
- Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
- Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
- The employee may be exposed to fumes or airborne particles including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
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