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Program Manager

Cayuse Holdings, LLC

Albuquerque, New Mexico • Today

Cayuse Holdings, LLC

Job Details

Skills

Budget
Innovation
Teamwork
Regulatory Compliance
Performance Metrics
Service Level
Incident Management
Information Technology
Computer Science
Business Administration
Project Management
Security Clearance
PASS
Articulate
Communication
Analytical Skill
Problem Solving
Conflict Resolution
Attention To Detail
Multitasking
Adaptability
Quick Learner
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
UPS
Customer Relationship Management (CRM)
IT Service Management
Program Management
Resource Allocation
Risk Management
Collaboration
Process Improvement
Leadership
Team Management
PMP
ITIL
Health Care
Insurance
Management
Productivity
System Integration Testing
Professional Development
Law

Budget
Innovation
Teamwork
Regulatory Compliance
Performance Metrics
Service Level
Incident Management
Information Technology
Computer Science
Business Administration
Project Management
Security Clearance
PASS
Articulate
Communication
Analytical Skill
Problem Solving
Conflict Resolution
Attention To Detail
Multitasking
Adaptability
Quick Learner
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
UPS
Customer Relationship Management (CRM)
IT Service Management
Program Management
Resource Allocation
Risk Management
Collaboration
Process Improvement
Leadership
Team Management
PMP
ITIL
Health Care
Insurance
Management
Productivity
System Integration Testing
Professional Development
Law

Summary

Overview

The Work:

The Program Manager is responsible for planning, executing, and overseeing programs that align with organizational objectives and client requirements. This role serves as a leader in coordinating cross-functional teams, managing resources, and ensuring program deliverables meet performance standards. The Program Manager will lead efforts to address strategic priorities while maintaining compliance with policies, timelines, budgets, and client expectations.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities:

Direct and coordinate all aspects of contract performance, ensuring IT services meet established quality, timeliness, and compliance standards.
Manage a dispersed team of on-site IT technicians providing field support to BOS and ERC locations nationwide.
Oversee and monitor daily ticket resolution and performance metrics to ensure service level agreements (SLAs) are consistently met.
Conduct regular operational check-ins to prioritize incidents and allocate resources effectively across geographically dispersed locations.
Serve as the primary decision-maker for issue escalation, incident response, and resource reallocation to address urgent service needs.
Collaborate with Education Resource Center (ERC) leads and Field Support Managers to ensure tasks are effectively prioritized and service requests are completed efficiently.
Facilitate operational readiness by identifying bottlenecks and proposing solutions or process improvements for sustained performance.
Other duties as assigned.

Qualifications

Qualifications - Here's What You Need:

An Associate's degree in Information Technology, Computer Science, Business Administration, Project Management, or a closely related discipline.
Proven experience managing a team of 10 or more individuals, with additional consideration given to candidates who have experience managing remote teams.
Background in IT or technical work is required.
Public Trust Clearance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
Proven ability to lead daily stand-ups, prepare executive-level reports, engage with Government Technical Monitors (GTMs) and CORs, and maintain positive customer relations in high-visibility, mission-critical settings.
Advanced proficiency in IT service management tools
Strong project and program management skills, including resource allocation, risk management, stakeholder coordination, and process improvement.
Excellent leadership and team management abilities.
Cultural competency and sensitivity to work effectively in tribal communities and environments.

Preferred Qualifications:

Preferred certifications include PMP, ITIL.

Our Commitment to you / overview of benefits:

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Senior Program Manager; Managing Director.

Working Conditions:

Professional office environment, with the ability to work onsite in the main office.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 105328
Posted 30 days ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

Fitment

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Cayuse Holdings, LLC

Job Details

Skills

Budget
Innovation
Teamwork
Regulatory Compliance
Performance Metrics
Service Level
Incident Management
Information Technology
Computer Science
Business Administration
Project Management
Security Clearance
PASS
Articulate
Communication
Analytical Skill
Problem Solving
Conflict Resolution
Attention To Detail
Multitasking
Adaptability
Quick Learner
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
UPS
Customer Relationship Management (CRM)
IT Service Management
Program Management
Resource Allocation
Risk Management
Collaboration
Process Improvement
Leadership
Team Management
PMP
ITIL
Health Care
Insurance
Management
Productivity
System Integration Testing
Professional Development
Law

Budget
Innovation
Teamwork
Regulatory Compliance
Performance Metrics
Service Level
Incident Management
Information Technology
Computer Science
Business Administration
Project Management
Security Clearance
PASS
Articulate
Communication
Analytical Skill
Problem Solving
Conflict Resolution
Attention To Detail
Multitasking
Adaptability
Quick Learner
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
UPS
Customer Relationship Management (CRM)
IT Service Management
Program Management
Resource Allocation
Risk Management
Collaboration
Process Improvement
Leadership
Team Management
PMP
ITIL
Health Care
Insurance
Management
Productivity
System Integration Testing
Professional Development
Law

Summary

Direct and coordinate all aspects of contract performance, ensuring IT services meet established quality, timeliness, and compliance standards.
Manage a dispersed team of on-site IT technicians providing field support to BOS and ERC locations nationwide.
Oversee and monitor daily ticket resolution and performance metrics to ensure service level agreements (SLAs) are consistently met.
Conduct regular operational check-ins to prioritize incidents and allocate resources effectively across geographically dispersed locations.
Serve as the primary decision-maker for issue escalation, incident response, and resource reallocation to address urgent service needs.
Collaborate with Education Resource Center (ERC) leads and Field Support Managers to ensure tasks are effectively prioritized and service requests are completed efficiently.
Facilitate operational readiness by identifying bottlenecks and proposing solutions or process improvements for sustained performance.
Other duties as assigned.

Qualifications

Qualifications - Here's What You Need:

An Associate's degree in Information Technology, Computer Science, Business Administration, Project Management, or a closely related discipline.
Proven experience managing a team of 10 or more individuals, with additional consideration given to candidates who have experience managing remote teams.
Background in IT or technical work is required.
Public Trust Clearance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
Proven ability to lead daily stand-ups, prepare executive-level reports, engage with Government Technical Monitors (GTMs) and CORs, and maintain positive customer relations in high-visibility, mission-critical settings.
Advanced proficiency in IT service management tools
Strong project and program management skills, including resource allocation, risk management, stakeholder coordination, and process improvement.
Excellent leadership and team management abilities.
Cultural competency and sensitivity to work effectively in tribal communities and environments.

Preferred Qualifications:

Preferred certifications include PMP, ITIL.

Our Commitment to you / overview of benefits:

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Senior Program Manager; Managing Director.

Working Conditions:

Professional office environment, with the ability to work onsite in the main office.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Dice Id: 91099930
Position Id: 105328
Posted 30 days ago

Company Info

About Cayuse Holdings, LLC

Our Mission

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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