Help Desk Analyst - Judge Group, Inc. - Malvern, PA, US | Dice.com

Judge Group, Inc.

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Help Desk Analyst

Malvern, PA, US • Posted 60+ days ago • Updated 9 hours ago

Contract Independent

On-site

USD 23.00 per hour

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Judge Group, Inc.

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Job Details

Skills

Help Desk
Issue Tracking
Customer Service
Phone Support
Business Analysis
Business Analytics
ServiceNow
Privacy
Marketing

Summary

Location: Malvern, PA
Salary: 23p/h
Description: Our client is currently seeking a Help Desk Analyst:
This role will be a long term contract to about 3 years and will be 100% onsite

This job will have the following responsibilities:

Handling 30+ calls per day, ticketing and logging IT responses
Escalating to proper authorities through ticketing system
Maintaining a high level of customer service

Qualifications & Requirements:

6+ month with customer service through phone support
Preferred education within IT area (BA or BS)
ServiceNow experience is a plus

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 724564
Posted 30+ days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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Help Desk Analyst

Judge Group, Inc.

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About Judge Group, Inc.

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