Trade Floor Support III

HIGHLY ORGANIZED, EXCHANGE, EXCEL, ACTIVE DIRECTORY, MICROSOFT OFFICE, DESKTOP APPLICATIONS, WINDOWS 10, VMWARE, CUSTOMER SERVICE
Contract W2, Contract Corp-To-Corp, 6 Months
$30 - $40
Work from home not available Travel not required

Job Description

Our direct client, a leading global financial institution, located in Midtown NYC, providing investment banking, financing, securities, treasury services, asset management, research and more to local markets and a vast global network is looking for a Trading Floor Support Specialist.


At First Tier Technology, we believe the core strength of our organization lies with the people who are our most valuable assets and enablers of success. We view ourselves as enablers and providers of a positive and supportive environment, which motivates our employees, facilitates achievement, and creates consistent and high levels of performance. Our clients are some of the most highly regarded Financial Services & Investment Banks in the US!

Receive and respond to incoming phone calls, tickets, and e-mail requests for support.
Submit, assign, and monitor tickets in Service Now queue. Prioritize the workload based on sensitivity and impact, follow up on open tickets to make sure issues are resolved within the SLA.
Deliver white gloves service for senior management and VIP users.
Assist with AV setup for conference calls, board meetings, and town halls.
Plan, oversee and execute user moves in the evenings and/or weekends.
Manager user onboarding activities accounts setup, entitlement updates, virtual and physical workstations provisioning, desk setup, etc.
Provide support for Windows OS, desktop applications, vendor applications, Active Directory, network connectivity, printers and other peripherals, hardware support, remote connectivity.
Perform workstation patching, application deployments, and software upgrades
Must strive to provide exceptional customer service for the users on a consistent basis, exhibit empathy to user problems and take full ownership of providing prompt support for all IT needs.
Manage problems through resolution with clear communication and status updates for affected users and management.
Write technical procedures for configuration and deployment of hardware, software and related products.
Participate in on-call rotation for support issues raised outside of business hours and on the weekends.
Manage VOIP phones, turrets and mobile devices
Collaborate with infrastructure and network administrators to ensure efficient operation of the desktop computing environment.
Provide operational support and administration for various application servers and systems as necessary.
Conduct independent research by reading knowledgebase articles, manuals, and procedure documents.
Must be highly organized, able to multitask efficiently in a fast-paced environment, and have good follow up skills.
Provide on-call support and weekend coverage based on business requirements
Skills:
2+ years of prior experience in desktop support or similar role preferably in other financial services environment.
Good knowledge of Windows 7 and Windows 10 Operating Systems and productivity software (MS Office).
Understanding of Active Directory and group policies, Microsoft Exchange, Microsoft SCCM, VMware vSphere.
Working knowledge of one or more scripting languages is preferred (Excel macros or Powershell)
Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environments.
The successful candidate must demonstrate good communication and written skills, be patient and detail-oriented.
Ability to work independently and in a team.
Must be flexible with schedule and work outside of business hours as required.
Must be able to lift and move equipment up to 50lbs.
Education:
Associates, technical school or bachelor's degree.

Skills:
Required
CUSTOMER SERVICE
VMWARE
WINDOWS 10
DESKTOP APPLICATIONS
MICROSOFT OFFICE
Additional
ACTIVE DIRECTORY
EXCEL
EXCHANGE
FINANCIAL SERVICES
HIGHLY ORGANIZED
MICROSOFT EXCHANGE
MS OFFICE
SCRIPTING
WINDOWS 7
CUSTOMER SERVICE ORIENTED
MICROSOFT EXCEL
MICROSOFT WINDOWS
MOBILE DEVICES
NETWORK CONNECTIVITY
OPERATIONAL SUPPORT
PRINTERS
PROVISIONING
RETAIL SALES
VERY ORGANIZED
VOIP

Posted By

Sharon Immanuel

12 Roszel Road Suite B101 Princeton, NJ, 08540

Contact
Dice Id : 10125679
Position Id : 6135961
Originally Posted : 7 months ago
Have a Job? Post it

Similar Positions

Desktop/Trade Support, NYC
  • DTG Consulting Solutions Inc.
  • New York, NY
Senior Desktop Engineer - trade floor support, MSP
  • Ascend It Staffing
  • New York, NY
Executive Support Engineer
  • Gambit Technologies Inc
  • New York, NY
Senior Desktop Specialist
  • Access Staffing
  • New York, NY
Deskside Support
  • Computer Doc Associates, Inc
  • Morris Plains, NJ
Executive Desktop Support
  • Confidential Company
  • Dallas, TX
Desktop/Trade Floor Support
  • Gotham Technology
  • New York, NY
Systems Administration - Office 365
  • Vertex Solutions Inc.
  • New York, NY
Desktop Support Trade Floor Support
  • EJR Search Partners
  • New York, NY
Senior Front Office Murex Support Analyst
  • Alpha Technologies Inc
  • New York, NY
Senior Desktop Technician
  • AAC Inc
  • New York, NY
Service Desk Analyst (100 % phone and remote support)
  • AV Staffing Solutions
  • New York, NY