As a Technical Business Analyst, We are seeking a detail-oriented and analytical Technical Business Analyst to support our contact center ACD/IVR builds under the Nice CXOne platform. This role involves gathering and analyzing business requirements, designing solutions, and ensuring successful implementation to enhance our customer service capabilities. Responsibilities: - Gather and document business requirements for ACD/IVR builds.Collaborate with stakeholders to understand their needs and tr
Title: Technical Business Analyst - Contact Center ACD/IVR Builds (Nice CXOne Platform) Location: Remote Duration: Contract JD: Responsibilities: - Gather and document business requirements for ACD/IVR builds. Collaborate with stakeholders to understand their needs and translate them into technical specifications. Work closely with the engineering team to ensure accurate translation of requirements into technical solutions. Conduct data analysis to identify trends and insights that inform decisi
UNIVERSAL Technologies is seeking an Emergency Communications Engineer for a long-term on-site position in Brooklyn, NY. Applicants must be prepared for full-time on-site work.WHO WE ARE: UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients IT performance. We work across the IT spectrum including Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Netwo
Job Description Justification: The Emergency Communications Engineer is responsible for providing support for the communication services and technologies that make up the NYC 911 and emergency response services for the residents and visitors of New York City.We must fill this role as soon as possible to ensure that there are no impacts to life safety support services or delays with any critical projects. Scope Of Services Oversight of vendors supporting emergency communications, telecommunicati
MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered 8+ years of experience working in a data center or in the field supporting related work. 4+ years of experience in network support and LAN/WAN troubleshooting. 4+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP) 4+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.) Working knowledge of networking hardware and topologies
Our Team: As a premier global financial data and service provider, Bloomberg is dedicated to offer support to resolve the client's needs immediately through several communication channels. The ADSK Voice Workflows team builds one of the primary bridges between Bloomberg and its clients. We build the call center software that is used by all customer support departments in Bloomberg across the globe. Each year, millions of client calls are channeled through our platform. Since our platform is one
Description & Requirements Our Team: As a premier global financial data and service provider, Bloomberg is dedicated to offer support to resolve the client's needs immediately through several communication channels. The ADSK Voice Workflows team builds one of the primary bridges between Bloomberg and its clients. We build the call center software that is used by all customer support departments in Bloomberg across the globe. Each year, millions of client calls are channeled through our platform
Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud co
Role: Emergency Communications EngineerLocation: Brooklyn, NYDuration: Long Term Contract Tasks:Oversight of vendors supporting emergency communications, telecommunications services, and infrastructureCoordinate with 911 Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay CentersDeployment of and support for Emergency Communications network infrastructure including racking and cabling equipmentConfigure and test Emergency Communications network infrastru
One of our clients in Brooklyn, NY is urgently looking for a Sr. Network Engineer. Hourly: $75 - $85 per hour (W2) Duration: 1 year + MANDATORY SKILLS/EXPERIENCE Candidates who do not have the mandatory skills will not be considered At least 10 years of experience working in a Data Center or in the field supporting related work. 8+ years of experience in network support, LAN/WAN troubleshooting.8+ years of experience in communications routing, transport, and delivery (Wireline, Wirelessand VoIP)
Job Title: Emergency Communications EngineerDuration: 12 MonthsClient: The NYC Office of Technology and InnovationLocation: 2MTC, Brooklyn N.Y. 11201 NOTE: This is an on-site position. Job Description: Oversight of vendors supporting emergency communications, telecommunications services, and infrastructureCoordinate with 911 Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay Centers.Deployment of and support for Emergency Communications network infrastru
UNIVERSAL Technologies is seeking a Public Safety Emergency Communications Senior Engineer for an onsite position in Brooklyn, NY. Candidates with active Linkedin accounts are preferred. Position The Public Safety Emergency Communications Senior Engineer will be responsible for deploying, supporting, and maintaining a wide range of Emergency Communications technologies. This includes infrastructure deployment, configuration, testing, vendor oversight, incident triage, and performance analysis f
Hello!! Greetings from the Global IT Solutions USI, Inc. We have an immediate need for one of our Direct End-client(s). So, please go through the below Job Description and if you are interested, apply with your latest resume along your contact details, so that we will be able to get in touch with you, to discuss more about the position. Local or Nearby Consultants will be given Highest Preference. Position: Emergency Communications Engineer - Lev.2 Location: Brooklyn, NY (100% On-site) Durati
Required Skills 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).Solid understanding of customer service operations and CRM/contact center best practices.Strong communication, stakeholder management, and onsite leadership skills.Ability to create detailed functional and te
Role: CRM LEAD Location : Remote Duration: Long Term Job Description : Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expe
Hi Everyone, Please look into the requirement and share me relevant profiles to The contractor is responsible for the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats. Analyzing and defining network systems requirements.Implement solutions.Plan and track projects and coordinate interagency
Sr Telecom Genesys Engineer DIRECT HIRE ROLE100% REMOTEThere are multiple roles - Java, Sr Java and Lead Java DeveloperStart Date - 2nd June ( after Background check and drug test )My client is the world s largest provider of mental health servicesJob Summary My client seeks a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and
