Mandatory Qualifications - Minimum 12 years of experience in data center or field support roles.
- 8+ years in network support and LAN/WAN troubleshooting.
- 8+ years in communications routing and delivery (Wireline, Wireless, VoIP).
- Proficiency in documentation tools (Excel, Visio, Word).
- Strong knowledge of networking hardware, topologies, and telecom cabling standards.
- Experience with LEC circuit termination, land-mobile-radio systems (P25), and call routing technologies.
- Ability to perform physical tasks and follow detailed documentation.
- Willingness to travel within NYC, work on-call, after hours, and weekends.
- Excellent communication and presentation skills.
Preferred Qualifications - Bachelor s degree in Computer Science or related field.
- Experience with Emergency Communications infrastructure and applications.
- Familiarity with DMS, ACD, ANI/ALI, NG911 ESInet routing, SMS aggregation, GIS systems.
- Knowledge of TDOS/DDOS risk mitigation in 911 environments.
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
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