Contact center Jobs in California

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AWS Architect - Oakland, CA

Triune Infomatics Inc

•

Oakland, California, USA

Contract

Role: AWS Solutions Developer (Custom Q Business Integration) Location: Hybrid, Oakland, CA Duration: 6-12 months with possible extension Overview: Seeking a skilled AWS Solutions Developer to design and implement a custom integration between Amazon Q Business and AWS PCA (Post-Call Analytics sample AWS solution). Due to AI models' limitations in aggregating results across datasets and the available plugins in Amazon Q Business, requires a customized pipeline that can seamlessly deliver PCA insi
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Posted 17 hours ago

Data Architect with AWS (Insurance Domain)

Sensiple Inc.

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Remote

Contract, Third Party

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 22 days ago | Updated 1 hour ago

Gen AI Solutions Architect -- Remote Role

Script2IT

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Remote

Contract

Position: Gen AI Solutions Architect Location: Remote Duration: Long termRequired Skills: Architectural/technical experience with Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic AI, etc.) Architectural/technical expertise with cloud especially Google Cloud Platform, Azure, AWS (native, cloud agnostic, container, etc offerings) and cloud/SAAS systems integration. Experience designing REST APIs that facilitate a strong developer experience or simplify systems integration
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Posted 11 days ago | Updated 6 days ago

Senior Project Manager - Client Services - Remote w/ Travel

PMO Partners, LLC

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Remote

Contract

Senior Manager, Client Services Remote with travel up to 20% of the time Role Description Our Senior Managers in client services serve as leaders for both project teams and clients. Often viewed as a transitional role to leadership, this role usually comes with a learning curve. You'll learn to view entire client organizations, refine your general management skills, drive business decisions, and build our company s assets. Internally, Senior Managers have a seat and a voice at the leadership tab
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Posted 5 days ago

Customer Service Representative - 100% Remote - Only W2 - Offer postion

Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.) Highspeed Internet verification (screenshot of bandwidth,
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Posted 4 days ago

Software Engineering Advisors- Hybrid

Cigna

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Remote or Franklin, Tennessee, USA

Full-time

The job profile for this position is Software Engineering Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Java Cloud Conversational AI Application Development.Define conversational AI requirements and build, configure, and implement software applications using Object-Oriented Programming concepts and technical expertise in technologies such as Java/J2EE, Oracle, Web Services, Spring Framework, JavaScript, Maven, JSON, JDBC, JPA, Jenk
Posted 33 days ago | Updated 7 hours ago

Remote Customer Service Representative

Infinite Computer Solutions (ICS)

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Remote

Full-time

Overview Overview TheCustomerServiceAgent/Representative(CSR) is a pivotal role within the Contact Center who receives, investigates and resolvescustomerinquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general issues facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applicatio
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Posted 56 days ago | Updated 19 days ago

Salesforce Product Owner

Talent Space, Inc.

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Irvine, California, USA

Full-time

Talent Space is looking for a fulltime Salesforce Product Owner for a Healthcare client in SoCal. MAJOR RESPONSIBILITIES The Salesforce Product Owner will lead the development and enhancement of Salesforce-based solutions, with expertise in Health Cloud, Data Cloud, and Service Cloud. You will define and drive the product roadmap, ensuring the successful delivery that meet customer needs and business objectives. You will drives cross-functional alignment, mentor junior Product Owners, and takes
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Posted 34 days ago | Updated 3 days ago

Interactive Voice Response (IVR) Application Developer, Senior

BlueShield Of California

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El Dorado Hills, California, USA

Full-time

Job Description Your Role As an Application Developer you will support our Interactive Voice Response (IVR) system as we upgrade to next generation customer service tools and contact center products. In this role you will be responsible for maintaining and enhancing the enterprise IVR system which offers self-service capabilities and serves as the entry point into the contact center. Responsibilities Your Work In this role, you will: Be responsible for the development of enhancements to BS
Posted 60+ days ago | Updated 7 hours ago

Remote Customer Service Representative Supporting Veterans!

Infinite Computer Solutions (ICS)

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Remote

Contract

Position: CSR Location: Remote Timing of work 6:00 AM to 7:00 PM in Pacific Time Zone (8-hour rotational shift) Monday to Saturday (Rotational 5 days per week ) JD: The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Vete
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Posted 56 days ago | Updated moments ago

Senior/Lead Software Engineer (remote)

System One

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Remote or Washington, District of Columbia, USA

Contract

Job Title: Senior/Lead Software Engineer Location: Washington , District Of Columbia (100% remote) Type: Contract To Hire Our client is seeking a talented and motivated Software Engineer with Full Stack experience to join our dynamic team. This role involves developing and maintaining both front-end and back-end components of our software applications. Required Education and Experience ? Must have a Bachelor's degree in Computer Science, Software Engineering, or a related discipline. ? Must have
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Posted 4 days ago | Updated 5 hours ago

IT Engineer Infrastructure - Voice, Data Network Infrastructure, Cisco Unified Communications

Kaiser Permanente

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Walnut Creek, California, USA

Full-time

Job Summary: Serves as a liaison with business partners, solutions, and enterprise architects to define and understand target strategies. Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Develops and modifies solutions by identifying technical solutions to business problems. Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned system
Posted 44 days ago | Updated 7 hours ago

Software Engineering Senior Advisors- Hybrid

Cigna

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Remote or Morris Plains, New Jersey, USA

Full-time

The job profile for this position is Software Engineering Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Write and modify complex software application programs, and lead work groups responsible for software development, design, documentation, troubleshooting, and quality testing of contact center applications.Support and enhance applications used by consumers and internal call center agents.Assist in preparing for the adoptio
Posted 18 days ago | Updated 7 hours ago

Senior/Lead Software Engineer (remote)

ALTA IT Services

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Remote or Washington, District of Columbia, USA

Full-time

Job Title: Senior/Lead Software Engineer Location: Washington , District Of Columbia (100% remote) Type: Contract To Hire Our client is seeking a talented and motivated Software Engineer with Full Stack experience to join our dynamic team. This role involves developing and maintaining both front-end and back-end components of our software applications. Required Education and Experience ? Must have a Bachelor's degree in Computer Science, Software Engineering, or a related discipline. ? Must have
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Posted 4 days ago | Updated 4 hours ago

Telecom Engineer

DaVita Inc.

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Remote or Denver, Colorado, USA

Full-time

Posting Date 07/11/2025 2000 16th Street, Denver, Colorado, 80202, United States of America Telecom Engineer General Purpose of the Job The Telecommunications Engineer position establishes communications systems by deploying, operating, and administering our voice telecommunications equipment and cloud platforms. Requires that you not only be highly skilled with a hard-to-find combination of skills, knowledge and experience, but that you have a high degree of personal motivation, enjoy workin
Posted 11 days ago | Updated 7 hours ago

AI Specialist

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented AI Specialist. This is a 12+months contract opportunity with long-term potential and is located in Charlotte, NC (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-78831 Pay Range: $73 - $83/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Design, develop, and maintain applicati
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Posted 10 days ago

Medical Information Writer-Senior

EmployVision

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Remote

Contract

Title: Medical Information Writer -Senior Duration: 3 6+ months Hours per week: 20 to 30 hours, with flexibility to work up to 40 hours if needed An important aspect of medical information is developing, managing, and providing impactful medical response documents. This position is responsible for medical content development-related client engagements. This role requires medical information and medical content experience and knowledge, including excellent communication skills (both verbal and wr
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Posted 53 days ago | Updated 13 days ago

Infrastructure Specialist

Kyndryl

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Oregon, USA

Full-time

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, docum
Posted 11 days ago | Updated 7 hours ago

Senior Network Engineer - Remote in MN or WI

UnitedHealth Group

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Remote or Plymouth, Minnesota, USA

Full-time

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities w
Posted 60+ days ago | Updated 7 hours ago

Call Center Representative

Infinite Computer Solutions (ICS)

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Remote

Full-time

Greetings from Infinite Computer Solutions!! We are hiring Customer Service Agent (Representative) Remote Overview The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries facing portal and web pages. The efficient utilization of various software applications is an
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Posted 60+ days ago | Updated 2 hours ago