Contact center jobs in California

Genesys Cloud Contact Center Tier III Engineer

Remote

•

18d ago

We re Hiring! Join us for a long-term remote opportunity where your expertise truly makes an impact. We re looking for a skilled Genesys Cloud Contact Center Tier Engineer to be part of our team. This is a 12-month contractual role. Shift is 2 AM-12 PM ; Sun-Wed (4*10 hrs) Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support experience in voice, UC, Contact Cen

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Contract

Depends on Experience

Pega Lead System Architect (Healthcare Contact Center)

Remote or Alpharetta, Georgia

•

14d ago

Pega Lead System Architect (Healthcare Contact Center) Alpharetta GA / Remote, USA Duration: 10 Months Must-Have Skills: Pega Certified Lead System Architect (CLSA) Mandatory Hands-on expertise in Pega Customer Service for Healthcare and Contact Center implementations Experience in Healthcare workflows (member services, claims, eligibility, prior authorization, appeals, provider interactions) Good to Have: US Healthcare Payer/Provider domain knowledge (Medicare/Medicaid/Commercial) Cloud expe

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Contract, Third Party

$DOE

Amazon Web Services (AWS) Trainer Cloud & Contact Center Specialist

Remote or Virginia

•

Today

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. Amazon Web Services (AWS) Trainer Cloud & Contact Center Specialist

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Contract

Contact Center Team Lead - Reno, Nevada / Fully Remote - US

Remote or Las Vegas, Nevada

•

Today

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Contact Center Team Lead at Gainwell, you can contribute your skills as we harness the power of technology to help our cli

Full-time

USD 47,000.00 - 67,200.00 per year

8x8 Platform Consultant / Developer

Remote

•

19d ago

Consultant Should be based in USA / Canada. Key Responsibilities: Integrate and configure 8x8 Telephony and Contact Center (CC) Configuration Manager. Manage 8x8 real-time voice streaming, SAPI events, and CTI events. Implement and support 8x8 Smart Assist and integrate with 8x8 Agent Workspace APIs. Collaborate with cross-functional teams to ensure seamless deployment and functionality. Required Skills & Qualifications: Proven experience in 8x8 Telephony integration and CC Configuration Manag

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Contract, Third Party

$60 - $70

GENESYS CLOUD EVENING/LATE NIGHT OPERATIONS MGR

Remote

•

Today

Please Let me know your Interest and rate for this position. Phone/Skype Hire. Remote Location: Remote (Evening/late night UC/CC Technical Operations Manager) Duration: 12+ months Evening/late night UC/CC Technical Operations Manager Requirements: , pass a drug screening, background check, and Public Trust Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support ex

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Contract

$60+

Genesys Cloud Architect

Remote or Hybrid

•

Today

Job Title: Genesys Cloud Architect Location: Remote Contract: 6+ Months & extendablePay Rate: $63/hr on W2/Danta Technologies Payroll (OR) $75/hr on C2C-Corporation-To-CorporationEducation Requirements Any Graduate Bachelor s degree in IT or related field preferredExperience 8+ years in Genesys Contact Center T-Level: T2Soft Skills Excellent verbal and written communication Strong documentation skills Proficient in MS Office (including MS Project and Visio)Certifications Google Cloud Platform C

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Contract

$60 - $63 hr

Salesforce Technical Architect

Remote

•

Today

Salesforce Technical Architect CTH (3 months) (Remote - EST) Please make sure candidates have relevant exp in Contact Center Key skills :- Service Cloud must, Contact Center, LWC, APEX. JD: 12-15 years of experience in overall experience. Of this 4+ years at least in Salesforce as Salesforce Architect Should have worked atleast 6-7 years in Salesforce Should have experience in communicating with customer stakeholders strong communication skills Develop customized solutions within the Salesforce

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Full-time

Depends on Experience

IT Helpdesk / ServiceDesk

Remote

•

8d ago

Immediate need for a talented IT Helpdesk / ServiceDesk. This is a 06+ Months Contract opportunity with long-term potential and is located in Columbus OH or Des Moines IA (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-84505 Pay Range: $19 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Inbound cal

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Contract

$19 - $23

Terraform expert for Genesys Cloud CC

Remote

•

18d ago

Are you a CI/CD wizard with Terraform and GitHub?We re searching for a Genesys Cloud Contact Center expert who has significant experience in creating and managing CI/CD pipelines for Genesys Cloud CC using Terraform, GitHub, etc. Location: Remote1 Year + Contract Infrastructure as Code (IaC) Terraform Fundamentals Writing and organizing Terraform configuration files (.tf) Understanding Terraform state files and workspaces Using Terraform variables, outputs, and modules Managing Terraform remote

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Contract

Depends on Experience

Voice Engineer

Remote or Hybrid in Des Moines, Iowa

•

15d ago

Seeking a talented Voice Engineer to drive and support our migration from legacy PBX platforms to enterprise-grade Microsoft Teams Phone and Cisco Webex Contact Center environments. This role involves full lifecycle delivery (build/run) of new voice sites and infrastructure, in addition to administration, troubleshooting, and optimization. Apply today! Work model:Open to On-Site, Hybrid, and RemoteWhat you will do:Implement and support the client's migration to Microsoft Teams Phones and Cisco

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Contract

Depends on Experience

Salesforce Technical Archiect

Remote

•

7d ago

Position: Salesforce Technical Architect Location: Remote, US (EST hours) Key skills :- Service Cloud must, Contact Center, LWC, APEX. Job Description: 12-15 years of experience in overall experience. Of this 4+ years at least in Salesforce as Salesforce ArchitectShould have worked atleast 6-7 years in SalesforceShould have experience in communicating with customer stakeholders strong communication skillsDevelop customized solutions within the Salesforce platform to support critical business fun

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Contract

$75 - $80

Member Enrollment Coordinator (MEC)

Remote

•

26d ago

Job Description: Our client is seeking a dedicated and detail-oriented Member Enrollment Coordinator (MEC) to join their dynamic team. This role is crucial in providing high-quality service and support to our members through effective enrollment and case management. The ideal candidate will have experience in a contact center environment and possess excellent communication skills. This is a full-time, remote position offering the opportunity to work from an approved location, ensuring flexibili

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Third Party, Contract

Depends on Experience

Sprinklr Implementation Consultant (Remote)

Remote

•

Today

Job Title: Sprinklr Implementation Consultant Location: 100% Remote Duration: 6+ Months (with a higher possibility of extension) (To start, likely in the 10-20 hours per week range)** Skills:Experience with Sprinklr implementations (Core)Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructureProficiency in platform configuration, system architecture, API integrations (preferred), and VoIP troubleshooting tools (e.g., Wireshark).Ex

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Contract

$50 - $60

Microsoft Teams Collaboration Subject Matter Expert (SME)

Sunnyvale, California

•

5d ago

JHI, TechM/Juniper Network Position Title: Microsoft Teams Collaboration Subject Matter Expert (SME) Location: Sunnyvale, CA -- onsite Role Overview: Design, implement, and support Microsoft Teams collaboration and telephony solutions.Manage Teams services, Teams Phone System, Direct Routing, SIP trunking, and advanced voice configuration.Support contact center operations and integrations.Application integration and managementKey Responsibilities: Microsoft Teams Collaboration Services:Manage a

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Contract

$50 - $60

AWS Connect Subject Matter Expert (SME)

Remote

•

8d ago

Position Summary: We are seeking an experienced AWS Connect Subject Matter Expert (SME) to lead the design, implementation, optimization, and support of Amazon Connect contact center solutions. The SME will act as a trusted advisor and technical authority, providing expertise in customer experience (CX) transformation, cloud telephony, and integration with AWS services and third-party applications. Key Responsibilities: Solution Design & ArchitectureLead the design and deployment of scalable, s

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Full-time

$120,000+

Google Cloud Trainer Conversational AI & CCAI Specialist

Remote or Seattle, Washington

•

Today

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. Role: Google Cloud Trainer Conversational AI & CCAI Specialist Loca

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Contract

Amazon Connect Architect

Remote or Michigan

•

Today

Role: Amazon Connect Architect Location: US (Remote) Job Type: Full Time Permanent Key Responsibilities: Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services. Collaborate with cross-functional teams to build innovative CCaaS solutions that enhance customer engagement and agent productivity. To improve customer interactions, implement AI/ML capabilities, including chatbots, sentiment analysis, real-time analytics, a

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Full-time

IVR Architect with M365

Remote

•

Today

HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for IVR Architect with M365 in Remote. Below is the detailed job description. Title: IVR Architect with M365 Location: Remote Job Description: Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI pla

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Contract, Third Party

$DOE

Salesforce Technical Architect

Remote

•

Yesterday

Salesforce Technical ArchitectRemote - EST Contract Key skills :- Service Cloud must, Contact Center, LWC, APEX. JD: 12+ years of experience in overall experience. Of this 4+ years at least in Salesforce as Salesforce Architect Should have worked atleast 6-7 years in Salesforce Should have experience in communicating with customer stakeholders strong communication skills Develop customized solutions within the Salesforce platform to support critical business functions and meet project objective

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Third Party, Contract

Depends on Experience

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Contact center jobs in California, USA