Contact center Jobs in California

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Agent Servicing/Contact center Architect

IT Avalon

Santa Clara, CA, USA


The role requires the ability to work with the IT, Product, and Business teams, as well as senior executives to support multiple workstream including integrated servicing platform, business process management, intelligent document process and ticketing platform. Responsibilities: Develop and implement an architectural vision and strategy that translates automation objectives into application requirements and solutions. Designs and maintains architecture and associated artifacts in support of m

Contact Center Scripting and Operations Specialist


Los Angeles, CA, USA


Role Responsibilities Administrative and operational support primarily for Cisco Contact Center Enterprise (UCCE) call flow, dial plan, scripting, and troubleshooting. The Specialist works hybrid remote and in the Client s Los Angeles office with Client and various vendor teams to operate and optimize the UCCE environment. Administrative and operational responsibilities Support general operational health of UCCE ecosystem including voice applications, scripting, voice gateways, session boarder