Contact center Jobs in California

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Product Manager - Contact Center

Xyant Services, Inc.

San Jose, California, USA

Contract

Job Description: We are looking for a Product Manager who can partner with IT and Business teams to understand business problems, develop and deliver the right technology solutions, and maintain existing technologies. You should have a deep understanding of channels like phone, chat, and contact center technologies. You will also be responsible for implementing engineering solutions by working with vendors, system integrators, and other internal organizations. You will have a passion for technol

Senior Bilingual Business Analyst - Contact Center - Hybrid

Gainwell Technologies LLC

Gold River, California, USA

Full-time

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Senior Bilingual Business Analyst - Contact Center - Hybrid at Gainwell, you can contribute your skills as we harness the

Contact Center Business Development Executive

Data Network

Remote

Full-time

Job Summary: The Business Development Executive (Sales Hunter) is responsible for driving new business acquisition and establishing strong relationships with prospective clients. Focused on selling tech-driven CX solutions, this role targets organizations looking to enhance their contact center operations through innovative technologies or outsourcing solutions. The ideal candidate brings a proven track record in selling either technology solutions for contact centers or BPO services, coupled wi

Sr. Business Systems Analyst (Customer Contact Center)

Calance

Torrance, California, USA

Contract

** The quickest way to be considered for this role is to CALL US directly! Click "Apply On Web" or "Apply Now" to access our Recruiter s contact details and give us a call today! ** ** We will NOT accept 3rd Party (C2C) Contractors ** Position:Sr. Business Systems Analyst (Customer Contact Center) JOB REF#:43415 - JIH5JP00003607 Duration:2 YEARS - Contract Location:HYBRID - Torrance, CA 90501 Pay Rate:$70.00 - $74.00 per hour (W2 ONLY) We will only consider LOCAL CANDIDATES, we will not conside

Contact Center Software Engineer

INSPYR Solutions

Remote or Houston, Texas, USA

Contract

Title: Contact Center Software Engineer Location: REMOTE (working CST hours) Duration: Contract to hire Work Requirements: , Holders or Authorized to Work in the U.S. Job Description: We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve

Senior Voice Engineer (Webex)

Ledgent Technology

Remote

Contract

We are seeking a Senior Voice Engineer to work on a remote team for a client in Houston, TX. The role is contract to hire and you will spend 3-5 months working for Roth Staffing before converting to full time with the client. Responsible for designing, implementing, and managing advanced voice communication systems and technologies. You will leverage your expertise in voice engineering to ensure high-quality, reliable, and efficient voice services across the organization. This role involves tro

Remote Voice Engineer

LaSalle Network

Remote

Contract

Remote Voice Engineer (8x8) We are seeking a skilled Telecom Specialist to support a growing healthcare organization undergoing multiple acquisitions. This role will focus on designing, implementing, and testing call routing solutions using 8x8; you'll help scale the telecom infrastructure across newly acquired sites. The ideal candidate will bring deep experience in 8x8 call flows, number porting, and telecom documentation, with bonus points for 8x8 Contact Center expertise. Key Responsibilitie

Amazon Connect Architect - REMOTE

SecureKloud Technologies Inc

Remote

Contract

Job Title: Amazon Connect ArchitectLocation: REMOTE Job Type: Long term contractJob Summary:We are seeking an experienced Amazon Connect Architect to lead the design, implementation, and optimization of cloud-based contact center solutions. The ideal candidate will have a deep understanding of Amazon Connect, AWS services, and customer experience strategies. Key Responsibilities:Design and architect Amazon Connect solutions tailored to business needs. Integrate Amazon Connect with CRM, ticketing

Senior AWS Connect Developer

Sansar Tec

Remote

Contract

Position: Senior AWS Connect Developer Location: Remote Job Responsibilities Design and develop sophisticated contact center workflows and routing strategies using Amazon Connect Create and implement complex contact flow configurations to optimize customer interaction experiences Develop and integrate custom Lambda functions to extend Amazon Connect capabilities Implement advanced routing logic, including skills-based routing, queue-based routing, and intelligent call distribution Develop and m

Solution Architect - AWS Connect

BABB Technology Services Inc

Remote

Full-time

Key Responsibilities: Design and maintain complex contact center systems within federal and enterprise environments.Lead cloud migration efforts from legacy on-premise systems to AWS or other cloud contact center platforms.Collaborate with government and enterprise clients to ensure compliance with regulatory and security mandates.Architect scalable, secure solutions leveraging Avaya, Cisco, or Genesys platforms.Design, build, and support APIs, Web Services, and integrations for large-scale depl

CRM Lead With Oracle Service Cloud & Genesys

CA-One Tech Cloud Inc.

Remote

Contract, Third Party

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud co

Oracle CRM Lead in San Jose, CA - Onsite Opening

Talented IT

San Jose, California, USA

Contract, Third Party

Oracle CRM Lead Full Time / Contract Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiati

CRM lead with Oracle Service Cloud

Info Way Solutions

Remote or Santa Clara, California, USA

Contract

Duration - 6+ months Skills - CRM lead with Oracle Service Cloud Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectatio

Genesys & Oracle Cloud developer

Cloudious

Remote or US

Third Party, Contract

Job title: Genesys & Oracle Cloud developer Location: Remote Rate: $70/hr on C2C Experienced CRM Lead, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job expectation : Lead onsite CRM initiatives i

Oracle CRM -Genesys Cloud CX in San Jose, CA (Day 1 onsite)

TekisHub Consulting Services

San Jose, California, USA

Contract, Third Party

We are looking for CRM Lead for San Jose,CA. ( Day 1 Onsite) Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation :

CRM Lead

Tech Mahindra (Americas) Inc.

San Jose, California, USA

Full-time

We are looking for CRM Lead in San Jose, CA. Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.Analyze business requirements and translate them in

Call Center Specialist - Life & Annuity Insurance

TechSpace Solutions Inc.

Remote

Contract

Job Title: Customer Service Specialist Location: Omaha, NE 68106 (Remote) Duration: 12+ Months Shift timings: Monday to Friday 8am to 7pm CST (Possible Weekend operations) Job Description: Associate, Contact Center Operation, Life & Annuity Insurance RemoteInviting applications for the role of Associate, Life & Annuity Customer Contact Centre Work experience0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Se

Business Analyst IT L3

iSpace, Inc

Torrance, California, USA

Contract

Business Analyst IT L3 Location: Torrence, CA 12 Plus Months Contract Work Type: Hybrid - 40-60% in office, rest in office as needed - Onsite 2-3 days per week Daily Tasks Performed: Requirement Gathering: Gather and analyze business requirements related to the CCaaS system.RFI/RFP Process: Lead the creation and management of the Request for Infoarmation (RFI) and Request for Proposal (RFP) documents. Collaborate with stakeholders to develop detailed RFI/RFP documents that outline specific requi

Amazon Connect Architect/ Developer

PamTen Inc

Remote

Contract

Job Summary: We are seeking a skilled Amazon Connect Architect/Developer to design, implement, and maintain cloud-based contact center solutions using Amazon Connect. The ideal candidate will have hands-on experience with AWS services, IVR workflows, Lambda integrations, and contact flow customization. You will work closely with business analysts, support teams, and cloud architects to deliver scalable and reliable solutions. Key Responsibilities: Design and develop Amazon Connect contact flows,

Technical Writer

Kforce Technology Staffing

Remote or Los Angeles, California, USA

Third Party, Contract

RESPONSIBILITIES: Kforce has a client that is seeking a Technical Writer in Los Angeles, CA. Responsibilities include developing user manuals, technical guides, and proposal content, ensuring accuracy and accessibility for diverse audiences. Responsibilities: * Develop and maintain technical documentation for network, data center, and digital workplace solutions * Create network graphics and visual representations of architectures, workflows, and product designs * Prepare RFP responses, ensurin