Contact center jobs in California

Client Value Executive - Financial Services, Contact Center Solutions

Remote

•

Today

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Client Value Executive - Financial Services, Contact Center Solutions role will act as the primary day-to-day client manager for an important set of Financial Services customers that leverage TransUnion's Contact Center solutions. The individual will primarily be accountable for protecting and retaining a large base of existing client revenue through ongoing collaboration with their

Full-time

USD 75,750.00 - 126,250.00 per year

Client Value Executive - Financial Services, Contact Center Solutions

Remote

•

Today

Full-time

USD 75,750.00 - 126,250.00 per year

Client Value Executive - Financial Services, Contact Center Solutions

Remote

•

Today

Full-time

USD 75,750.00 - 126,250.00 per year

Contact Center Architect

Remote

•

4d ago

Job Title: Senior / Principal Solution Architect Contact Center Duration: Long term Job Type: C2C/W2/1099 Location: Remote Primary Skills: NICE CXone, Amazon Connect (AWS), Siera Role Overview We are looking for an experienced End-to-End Contact Center Solution Architect with deep expertise in NICE CXone, Siera and Amazon Connect to lead enterprise contact center transformation initiatives. The architect will be responsible for solution discovery, architecture, design, integration, implementati

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Contract

80 - 100

Senior Webex Contact Center - Remote

Remote

•

Today

Senior Webex Contact Center Overview Client is migrating from PCCE to Webex Contact Center (WxCC) and requires dedicated support to the ongoing migration execution. Tasks Call flow design assistance/input; configure and script IVRs. Configure voice call flows, queues, teams, and agents; convert agent groups to Webex. Support UAT, go-live, and Day 1 support activities. Requirements: 5+ years of contact-center experience Webex Contact Center (WxCC) design and implementation experience Hands

Contract

70-80/hr

Contact Center Solution Architect

Remote

•

12d ago

Easy Apply

Contract

90 - 110

Contact Center Architect

Remote

•

25d ago

Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience BusinessIT Bridge Authentication, Self-Service & Containment Focus Role SummaryWe are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. This is not a back-room engineering role. The person we are looking for is the connective tissue between the business

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Full-time

90 - 95

CCaaS (Contact Center as a Service) with (NICE) System Analyst (SME Level)

Remote

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4d ago

CCaaS (Contact Center as a Service) with (NICE) System Analyst (SME Level) Remote Long Term Contract We are looking for a CCaaS Systems Analyst with NICE platform experience to support the modernization of our Contact Center Platform. This person will work with business and technology teams to gather requirements, understand system needs, support integrations, troubleshoot issues, coordinate testing, manage defects, and ensure system changes and releases are delivered successfully. Serve as an

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Contract

Depends on Experience

UX Designer – Figma & Contact Center Experience

Remote

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2d ago

UX Designer Figma & Contact Center Experience United States Contract Role Job Overview We are looking for an experienced UX Designer with strong hands-on expertise in Figma to design intuitive and efficient digital experiences. The ideal candidate will have experience designing complex enterprise workflows, with Contact Center, Customer Service, or Agent Experience background strongly preferred. The role will partner closely with Product Managers, Business Analysts, Engineering teams, and busin

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Contract

Depends on Experience

Product Owner with Contact Center

Remote

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4d ago

Job Title: Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration) Location: Remote Job Type: C2C/W2/1099 Job Description: Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance mem

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Contract

70 - 80

Principal Solution Architect – Contact Center

Remote

•

13d ago

Univedge Consulting is hiring for one of our direct clients - a global technology consulting leader based in the US. Immediate interviews for the below position. Share your updated resume to apply. Job Title: Senior / Principal Solution Architect Contact Center Duration: Long term Location: Remote Primary Skills: NICE CXone, Amazon Connect (AWS), Siera Role Overview - We are looking for an experienced End-to-End Contact Center Solution Architect with deep expertise in NICE CXone, Siera and Amaz

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Contract

70 - 80

Contact Center Business Analyst

Remote

•

4d ago

Hi Greetingsfrom the Conch technologies Contact Center Business Analyst / Contact Center Discovery Consultant Duration:12+ Months Contract Location:Remote Job Description We are seeking an experienced Contact Center Business Analyst (Senior BA) / Contact Center Discovery Consultant to support a large-scale contact center transformation initiative. The primary responsibility of this role is to lead discovery activities and document the current-state contact center environment, including

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Third Party, Contract

Depends on Experience

UX Designer – Figma Contact Center Experience

Remote

•

3d ago

UX Designer Figma & Contact Center Experience Experience: 5+ years Role: UX Designer / Senior UX Designer Job Summary We are looking for an experienced UX Designer with strong hands-on expertise in Figma to design intuitive and efficient digital experiences. The ideal candidate will have experience designing complex enterprise workflows, with Contact Center, Customer Service, or Agent Experience background strongly preferred. The role will partner closely with Product Managers, Business Analyst

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Third Party, Contract

Depends on Experience

Product Manager, Contact Center Modernization

Remote

•

5d ago

Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration Healthcare Payer) Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid/Remote Required Qualifications 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting.Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review.

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Contract, Third Party

Depends on Experience

Senior Product Manager – Contact Center

Remote

•

3d ago

Job Description: Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal cand

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Contract

CONTRACT POSITION – PRODUCT OWNER / PRODUCT MANAGER, CONTACT CENTER MODERNIZATION

Remote

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9d ago

CONTRACT POSITION PRODUCT OWNER / PRODUCT MANAGER, CONTACT CENTER MODERNIZATION Important NotesLocation: St. Louis, MO / Dallas, TX / New York, NY Work Model: Hybrid / Remote Experience: 7+ years of Product Management experience Domain: Healthcare Payer Project: Legacy Contact Center Migration to Amazon Connect Job SummaryWe are seeking an experienced Product Owner / Senior Product Manager to lead the modernization of legacy contact center platforms, such as Avaya and Cisco, to Amazon Connect.

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Contract

Depends on Experience

Network Engineer (NIOS Engineer)

Hybrid in Menlo Park, California

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16d ago

Title: NIOS Engineer Location: Menlo Park, CA (Hybrid) Role Type: Fulltime Job Details: We are seeking an experienced NIOS Engineer with Genesys expertise to manage and support enterprise DNS, DHCP and IPAM services using Infoblox NIOS, while ensuring reliable network connectivity for Genesys contact center platforms. The candidate will be responsible for infrastructure administration, incident resolution, configuration management, platform monitoring and coordination with network, voice and

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Full-time, Third Party

Depends on Experience

Product Owner – Auto-Dialer Campaign Management

Remote

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18d ago

Product Owner Auto-Dialer Campaign Management Role Overview We are seeking a seasoned Product Owner with experience supporting auto-dialer and outbound campaign management solutions. This individual will be responsible for leading product and delivery efforts independently while partnering closely with an Agile Scrum team and coordinating work across multiple business and technology teams. The ideal candidate is a strong communicator and problem solver who can translate business needs into acti

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Contract, Third Party

Depends on Experience

Contact Center Analyst

Granite Bay, California

•

Today

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely o

Full-time

USD 28.85 - 38.46 per hour

Contact Center Manager

Granite Bay, California

•

Today

Full-time

USD 62,000.00 - 75,000.00 per year

Contact center jobs in California, USA