Contact center Jobs in California

Refine Results
1 - 20 of 66 Jobs

Contact Center CSR

Pyramid Consulting, Inc.

•

Remote

Contract

Immediate need for a talented Contact Center CSR. This is a 11+months contract opportunity with long-term potential and is located in Jefferson City, MO (Remote ). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-78752 Pay Range: $16 - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Location : remote, however,
Easy Apply
Posted 2 days ago

Senior Manager, Client Services (HC Ops, Contact Center)

PMO Partners, LLC

•

Remote

Contract

Senior Manager, Client Services Remote with travel up to 20% of the time Role Description Our Senior Managers in client services serve as leaders for both project teams and clients. Often viewed as a transitional role to leadership, this role usually comes with a learning curve. You'll learn to view entire client organizations, refine your general management skills, drive business decisions, and build our company s assets. Internally, Senior Managers have a seat and a voice at the leadership ta
Easy Apply
Posted 8 hours ago

Product Owner (with Twilio/Contact Center experience) with Healthcare experience.

Reliable Software Resources

•

Remote

Third Party, Contract

Position: Product Owner (with Twilio/Contact Center experience)-with Healthcare experience. Remote 6+ months Contract Qualifications: 7+ years of working experience as a Product Owner who is used to working in a high performing Scrum environment. 2+ years of consulting industry experience, with strong relationship management, and account management experience.Strong experience with Twilio/Contact Center.Highly proficient in collaborating with project stakeholders, end-users, business partners, a
Easy Apply
Posted 1 hour ago

Director, Information Technology (Claims, Membership, Benefits, Provider and Contact Center) (Director IV)

CalOptima

•

Orange, California, USA

Full-time

Director, Information Technology (Claims, Membership, Benefits, Provider and Contact Center) (Director IV) CalOptima CalOptima Health is seeking a highly motivated Director, Information Technology (Claims, Membership, Benefits, Provider and Contact Center) (Director IV) to join our team. The Director will be accountable for the Information Technology (IT) strategy and execution for Claims, Membership, Benefits, Provider and Contact Center applications. This position will work closely with busine
Posted 4 days ago

Contact Center Business Systems Analyst

Corporate Systems Associates

•

Remote

Contract

Job ID: S#5440 Contact Center Business Systems Analyst PLEASE NOTE: This is a 6 month Renewable Contract and needs to meet Client full-time conversion policies. Those dependent on a work permit sponsor now or anytime in the future (ie H1B, OPT, CPT, etc) do not meet Client requirements for this opening. This project is a GLOBAL modernization project of Contact Center so Mgr will prioritize experience with CRMs like Amazon Connect, SalesforceLead experience should include data flows and process
Easy Apply
Posted 1 day ago | Updated 3 hours ago

MS Dynamics Contact Center migration Architect - REMOTE

NJTECH INC.

•

Remote

Contract

We at NJTECH are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' business. We power our clients success and drive our consultants career growth. We are seeking an experienced and outstanding Solution Architect (MS Dynamics Contact Center) for one of our esteemed clients. Role: Solution Architect (MS Dynamics Contact Center) Location: REMOTE Lead the architectural design and implementation of MS
Easy Apply
Posted 35 days ago | Updated 7 days ago

Contact Center Analyst

Kforce Technology Staffing

•

Remote or East Providence, Rhode Island, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking a Contact Center Analyst in East Providence, RI. Summary: We're seeking a Contact Center Analyst to join a dynamic team supporting multiple enterprise contact centers. This role is critical in managing technical incidents, escalating system issues, and ensuring timely resolution of disruptions that impact business operations. The Analyst will work closely with internal teams and external service providers to support telephony systems and cor
Posted 9 days ago | Updated 2 hours ago

Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.

•

Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
Easy Apply
Posted 13 days ago

Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.

•

Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
Easy Apply
Posted 13 days ago

Pre Sales Analyst - Telecom, CCaaS, Contact Center

Maximus, Inc.

•

Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,
Posted 8 days ago | Updated 7 hours ago

Fully Remote-Urgent role as "Customer Service Analyst/ Contact Center Support-CH

Empower Professionals

•

Remote

Contract

Pay rate: $13.50 on W2 Max Role: Customer Service Analysts/ Contact Center Support Duration: 12+ Months Location: Remote (The candidates should be located in any of these states: Alaska, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin) Note: Remote worker verification process to be put
Easy Apply
Posted 8 days ago | Updated moments ago

Remote-Customer Service Analysts/Contact Center Support-CH

Empower Professionals

•

Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.) Highspeed Internet verification (screenshot of bandwidth,
Easy Apply
Posted 56 days ago | Updated moments ago

Senior Application Architect Contact Center AI/Chatbot

Humana Inc

•

Remote

Full-time

Become a part of our caring community and help us put health first The Senior Application Architect designs and develops IT applications architecture solutions to business problems in alignment with the enterprise architecture direction and standards. The Senior Application Architect work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Application Architect is responsible for Archit
Posted 10 days ago | Updated 1 hour ago

CCaaS Business Analyst ( Genesys)

Visionary Innovative Technology Solutions

•

Remote

Full-time

CCaaS Business Analyst ( Genesys)Location: US and Canada (Remote)Department: IT/Business AnalysisJob Summary:The Business Analyst will play a crucial role in building and defining the requirements for the launch of the Genesys Contact Center as a Service (CCaaS) solution. This role involves working closely with stakeholders to gather, analyze, and document business requirements, ensuring that the implementation aligns with organizational goals and customer needs.Key Responsibilities:Requirement
Easy Apply
Posted 9 days ago

Business Systems Anaylst - Senior

Information Technology Group

•

Remote

Contract

The Business Systems Analyst will play a critical role working with the Agile team made up of Product Practitioners, Engineers, Client User Experience and Design teams, as well as business partners to drive Contact Center Modernization and deliver amazing experiences for our clients. The ideal candidate is a seasoned Business Systems Analyst with a client-centric mindset and experience with omni-channel solutions that helps us meet clients on their terms. This candidate should be able to demonst
Easy Apply
Posted 1 day ago

Gen AI Solutions Architect | Contract | Remote | 15 + Years Only

Anagha Techno Soft

•

Remote

Contract

Position: Gen AI Solutions Architect Location: Remote Duration: 12 Months 15+ Years Only Required Skills: Architectural/technical experience with Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic AI, etc.)Architectural/technical expertise with cloud especially Google Cloud Platform, Azure, AWS (native, cloud agnostic, container, etc offerings) and cloud/SAAS systems integration.Experience designing REST APIs that facilitate a strong developer experience or simplify systems
Easy Apply
Posted 6 days ago

Business Intelligence (BI) Developer - Genesys

JSR Tech Consulting

•

Remote

Contract

Location: Newark (hybrid) preferred. Open to remote for the right person. Payrate 60 - 75 per hour Job Description: Level of Experience: 3-5 years BI developer/ Reporting Analyst needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller
Easy Apply
Posted 9 days ago | Updated moments ago

Gen AI Solutions Architect - Remote

ProCorp Systems Inc.

•

Remote

Contract, Third Party

Position: Gen AI Solutions Architect Location: Remote Duration: 12 Months Here are some important key points for this role. Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic Al, etc.) Google Cloud Platform, AWS (native, cloud agnostic, container, etc offerings)REST APIsKafka for messaging/streaming. RDBMS and/or NoSQL databases (i.e. MongoDB)Experience with modern languages (Python), frameworks, and technologies such as Java, JavaScript, Node.jsImpending Al agent interope
Easy Apply
Posted 8 days ago | Updated 17 hours ago

Telecom Engineer (Only W2, No C2C Allowed)

HonorVet Technologies

•

Vacaville, California, USA

Contract

Title: Telecom Engineer (Only W2, No C2C Allowed) Job ID: CR283 Duration: 12+ Months Location: Vacaville, CA and Remote with some travel to other State Fund Locations Must Haves: MS Teams and MSTeams Telephony migrationContact Center Solution (FIVE9, GLIA)Proficient networking experienceProject Management.OPTIONAL: AVAYA telephony.Objectives: Department's IT Telecom operations provides telephone services (non-mobile) to the entire organization across the state of California.The selected candidat
Easy Apply
Posted 7 days ago | Updated 1 day ago

Customer Project Manager

GDH

•

Remote

Third Party, Contract

Job Description: Our client is seeking a highly skilled and experienced Project Manager to lead and manage the implementation of Unified Communications (UC) and Contact Center migration projects for the Customer account within the healthcare vertical. The Customer is transitioning from competing UC and Contact Center solutions (e.g., Avaya, Genesys) to new technologies, requiring expert project management to ensure a smooth migration and adoption. This role is critical to delivering complex pr
Easy Apply
Posted 13 days ago | Updated 8 days ago