Contact center jobs in California

Dynamics 365 Contact Center Solution Architect

Remote

•

Today

Trident Consulting, one of the fastest-growing IT staffing and services firms in the nation. We are currently seeking a "Dynamics 365 Contact Center Solution Architect" for one of our industry leading clients. Please find additional details about the role below: Role: Dynamics 365 Contact Center Solution Architect Location: San Francisco, CA (Remote) Duration: Contract Rate: $80 - 85/hour Top 3 Skills : Microsoft Dynamics 365 Contact CenterMicrosoft Copilot StudioAzure Communication Services Re

Easy Apply

Contract, Third Party

$80 - $90

Enterprise Architect (Contact Center)

Remote or Hybrid in Dallas, Texas

•

3d ago

Job Description Critical Skills Hands-on experience in contact center technologies with proven leadership in solution architecture and enterprise transformation programs.Deep knowledge of customer experience platforms, Salesforce ecosystem, and Google Cloud technologies, including architecture design, migration, and optimization strategies.Strong expertise integrating intelligent automation and AI platforms with CRM, ERP, and cloud-based services.Proven ability to translate complex technical con

Easy Apply

Third Party, Contract

$90 - $100

Telephony & Contact Center Architect

Remote

•

Today

Role: Telephony & Contact Center Architect Location: REMOTE Duration: 12 Months Video Interview Job Description We re seeking a Telephony & Contact Center Performance Architect capable of understanding a multi-vendor BPO call center ecosystem. This role spans telephony architecture, observability engineering, data ingestion, and dashboard performance analytics. Primary Responsibilities Architect and to help understand enterprise telephony ecosystems across outsourced contact centers (Genesys, Ci

Easy Apply

Contract

Depends on Experience

W2 Only -- Contact Center Engineers with AWS -- Remote

Remote

•

7d ago

Required Skills: Must have prior Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco, and/or NICE. Looking for engineers with 7-8 years of experience, also skilled in AWS Connect, AWS services (such as Lambda, S3, CloudWatch), telephony, scripting with Python and JavaScript, and integration with CRMs (like Salesforce and Zendesk) and custom solutions. Individuals should have at least 5 years experience developing, implementing, and managing AWS

Easy Apply

Contract

Depends on Experience

Contact Center Solution Architect

Remote

•

17d ago

Job Title: Lead Unified Communications / Contact Center Solution Architect Location: Remote (U.S. based) Occasional Onsite in Middletown, PA Position Type: Contract / Full-TimeRole SummaryWe are seeking an experienced Unified Communications (UC) and Contact Center Solution Architect to lead the design, migration, and implementation of enterprise-grade cloud-based contact center solutions. The ideal candidate will possess deep expertise in Natural Language IVR, AI-based agent assist, Microsoft

Easy Apply

Full-time

$0+

Senior Contact Center Engineer

Remote

•

Today

Our client, a leading Consulting Firm, is in need of 2 Sr. Contact Center Engineers for initial 12-month remote contracts supporting several customers within the California state & local government. The Sr. Contact Center Engineers will be responsible for supporting customers who have recently migrated to AWS Connect as well as future migration work, specifically around customers who are looking to migrate their Genesys, Avaya, Cisco, etc. Contact Center platforms to AWS Connect. Required Skills

Contract

Genesys Cloud Contact Center Tier III Engineer

Remote

•

29d ago

We re Hiring! Join us for a long-term remote opportunity where your expertise truly makes an impact. We re looking for a skilled Genesys Cloud Contact Center Tier Engineer to be part of our team. This is a 12-month contractual role. Shift is 2 AM-12 PM ; Sun-Wed (4*10 hrs) Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support experience in voice, UC, Contact Cen

Easy Apply

Contract

Depends on Experience

Telephony contact Architect

Remote

•

Today

JOB DESCRIPTION 7+ years in enterprise contact center telephony architectureHands on experience with CCaaS Platforms (Amazon, Cisco,)Deep understanding of SIP, RTP, SBCs, codecsExperience with APIs and Kafka/kinesisStrong SQL/DAX experience With Regards, Saroj Duhan | US IT Recruiter Naztec International Group LLC. 263 N Jog Road, West Palm Beach, FL 33413

Easy Apply

Contract

Depends on Experience

Senior Epic Patient Experience Analyst

Remote or Hybrid in San Francisco, California

•

Today

Role/Title: Senior Epic Patient Experience Analyst Location: Hybrid in any of the locations below Office Locations: Oakland, CA, San Francisco, CA, Sacramento, CA, Alpharetta, GA, Harrisburg, PA Duration: 12+ Months contract to hire Project Description: Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuri

Easy Apply

Contract

$70 - $90

Senior AWS Connect Developer

Remote

•

2d ago

Role: Senior AWS Connect Developer Location: Remote (requires on-site in Dallas, TX, three times per year) Duration: 1-year open-ended Contract (no contract maximum) Must Have: contact center developer background. Role Summary We are seeking experienced AWS Connect Developers to join our enterprise team as we launch a greenfield implementation of Amazon Connect. This role is critical in designing, developing, and deploying scalable contact center solutions that integrate seamlessly with our exis

Easy Apply

Contract, Third Party

Depends on Experience

Terraform expert for Genesys Cloud CC

Remote

•

29d ago

Are you a CI/CD wizard with Terraform and GitHub?We re searching for a Genesys Cloud Contact Center expert who has significant experience in creating and managing CI/CD pipelines for Genesys Cloud CC using Terraform, GitHub, etc. Location: Remote1 Year + Contract Infrastructure as Code (IaC) Terraform Fundamentals Writing and organizing Terraform configuration files (.tf) Understanding Terraform state files and workspaces Using Terraform variables, outputs, and modules Managing Terraform remote

Easy Apply

Contract

Depends on Experience

Technical Product Owner

Remote

•

6d ago

Skills needed Seasoned PO with 5+ years of experience as Technical POMust have skills DB knowledge with hands on SQL skills to handle complex needsFamiliar with end-to-end Contact Center reportingInterpersonal skills with the ability to handle demanding stakeholdersAbility to convert complex business needs into User Stories with clearly articulated acceptance criteriaPreferred skills Familiar with Twilio InsightsFamiliar with healthcare compliance needs for reporting

Easy Apply

Contract

Depends on Experience

Telephony Contact Architect

Remote

•

Today

Telephony Contact Architect Remote 6-12 month 7+ years in enterprise contact center telephony architectureHands on experience with CCaaS Platforms (Amazon, Cisco,)Deep understanding of SIP, RTP, SBCs, codecsExperience with APIs and Kafka/kinesisStrong SQL/DAX experience

Easy Apply

Contract

$60 - $65

Senior CX Business Consultant

Remote

•

20d ago

Title: Senior CX Business Consultant Location: 100% Remote role Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and profes

Easy Apply

Full-time

$80,000 - $81,000

Senior Epic Patient Experience Analyst - Multiple Locations

Hybrid in Oakland, California

•

9d ago

Senior Epic Patient Experience Analyst Contract, 12 months, possible Full Time Location Preferences: 1) Office locations (Oakland, CA, San Francisco, CA, Sacramento, CA, Alpharetta, GA, Harrisburg, PA) 2) Remote Attendance Requirements: 1) If local to office, 1-2 times a week at minimum 2) If remote, once per month to OAKLAND for 2-3 days at minimum Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This

Easy Apply

Contract

$80 - $100

Amazon connect with Genesys or Avaya

Remote

•

Today

Over 10 Years of experience as AWS Architect. Good Experience in AWS Connect. Good Experience in AWS ,AWS Connect, AWS services (such as Lambda, S3, CloudWatch). Good experience in Pyrthon,Java Script. Good experience in Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco. Good Communication skills. Thanks and Regards, Aju Shakti Group IncPhone: Email: Fax:

Easy Apply

Contract

Depends on Experience

Telephony Contact Architect at Remote

Remote

•

Today

Greetings! Hope you are doing good,I am Rakesh from Gemini Consulting & Service getting in touch with you to see if you would be available and looking for any new opportunities and possibly be interested in discussing the below role that we currently have with one of our client.The details of the position are as mentioned below: KFORCE URGENT REQUIREMENTLooking for candidates regarding the following: POSITIONTelephony Contact Architect LOCATION Remote DURATION 6-12 month INTERVIEW TYPEVideoVISA

Easy Apply

Contract

Depends on Experience

IVR Architect

Remote

•

3d ago

Role: IVR Architect Location: Remote Duration: Long Term Job Summary: We are seeking an experienced IVR Architect to lead the modernization and migration of legacy IVR/VXML applications to cloud-native conversational AI platforms such as Microsoft Dynamics 365 Contact Center, Google Dialog flow CX, Kore.ai, or Amazon Lex. This role requires a strategic thinker with deep technical expertise in IVR architecture, conversational AI, and scalable enterprise voice solutions. Required Skills & Experien

Easy Apply

Contract, Third Party

Depends on Experience

SrTelephonyAmazon ConnectEngineer

Remote

•

Today

Location: Remote - with occasional 1-2 times per year travel Salary: Max upto $150K - DOE Competitive + Benefits (Please mention what you would be happy with) We re seeking a senior telephony engineer to co-lead design, development, and optimization of our Amazon Connect contact center integrated with Salesforce Service Cloud Voice. You ll be one of two technical owners for voice architecture, IVR/contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data/

Easy Apply

Full-time

Depends on Experience

Senior Technical Project Manager--Remote/ Washington DC

Remote

•

Yesterday

title: Senior Technical Project Manager Please Note: This is 100% telework/remote opportunity. Candidate must be in the Gaithersburg, MD/Washington, DC metro area. Duration: 6 months, possible extn. Job Description: We are seeking a highly skilled Senior Technical Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal government agency. This role requires strong program management experience within an IT project

Easy Apply

Contract

Depends on Experience

Filter Results

Job post features

Posted date

Work settings

Employment type

Employer type

Work authorization

Contact center jobs in California, USA