Contact center jobs in California

Remote or East Providence, Rhode Island

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a client that is seeking a Contact Center Analyst in East Providence, RI. Summary: We are looking for a detail-oriented professional to join our team supporting multiple contact centers. This role focuses on managing technical incidents, ensuring timely escalation, and driving resolution for issues impacting business operations. You will work closely with internal teams and external service providers to maintain the performance of telephony

Contract

$29 - $33 hourly

Bilingual Business Analyst - Contact Center - Hybrid

Hybrid in Gold River, California

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Today

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have

Full-time

USD 62,500.00 - 89,300.00 per year

Voice Application Contact Center Engineer

Remote or Greenwood Village, Colorado

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Today

RESPONSIBILITIES: Kforce has a client looking to hire a Voice Contact Center Engineer to join their team on a permanent, direct-hire basis. The client is local to CO and would prefer candidates local to CO or one of these states: OR, WA, GA, MD, VA or Washinton DC where their team has a presence. About the Role: We're seeking an experienced Voice Application Contact Center Engineer to design, develop, and deploy advanced contact center solutions that elevate both customer and agent experiences.

Full-time

$130,000 - $140,000 annually

Contact Center Cloud Engineer

Gold River, California

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Today

Contact Center Cloud Engineer BCforward is currently seeking a highly motivated Contact Center Cloud Engineer in Gold River, CA. Position Title: Contact Center Cloud Engineer Location: Gold River, CA 95670. Pay Rate: $69/hr. to $69.58/hr. on W2 Anticipated Start Date: 12/01/2025 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 12+ Months (contract position) Job Type: (40+ HOURS WEEKLY], [CONTRA

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Contract

Compensation information provided in the description

Product Owner - IVR

Remote

•

Yesterday

Role: Acqueon Dialer Product Owner Location: Remote Duration: Long Term Contract Mandatory : Acqueon Dialer platform experienceTwilio integration or communication platform experienceHealthcare industry background Job Description Experience : 12+ yearsSeeking a seasoned Product Owner with a strong background in Customer Service and proven expertise in auto-dialer campaign management. The ideal candidate will lead initiatives independently, collaborate effectively within an Agile Scrum team, and

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Contract, Third Party

Depends on Experience

GenAI Contact Center Engineer

Remote

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4d ago

GenAI Contact Center Engineer Department Information Technology REMOTE 6-month contract, with possibility of extension About Our Client Our client is a long-standing organization known for delivering secure, scalable, and high-performance technology solutions to government and commercial customers. They provide advanced technical services across multiple industries, supporting mission-critical operations through innovation, cloud modernization, and AI-driven capabilities. Operating nationwide

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Contract

Depends on Experience

Senior Epic Patient Experience Analyst

Remote or Hybrid in San Francisco, California

•

Yesterday

Role/Title: Senior Epic Patient Experience Analyst Location: Hybrid in any of the locations below Office Locations: Oakland, CA, San Francisco, CA, Sacramento, CA, Alpharetta, GA, Harrisburg, PA Duration: 12+ Months contract to hire Project Description: Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuri

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Contract

$70 - $90

IT Project Manager - Hybrid

Hybrid in Redwood City, California

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11d ago

Title: IT Project Manager Hybrid Mandatory skills: Project Management,Agile, Waterfall,human resource, project requirements, organization requirements,MS Office, Word, Excel, Project, PowerPoint, Visio,project management tools, software development lifecycle, SDLC,IT infrastructure, IT budgets, construction budgets, IT technical infrastructure components,project planning, project scheduling, project tracking, project budgeting, project plan, project delivery, project risks,telecom, VoIP mechanic

Easy Apply

Contract

$53.62 - $58.62

Genesys Cloud Contact Center Tier III Engineer

Remote

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24d ago

We re Hiring! Join us for a long-term remote opportunity where your expertise truly makes an impact. We re looking for a skilled Genesys Cloud Contact Center Tier Engineer to be part of our team. This is a 12-month contractual role. Shift is 2 AM-12 PM ; Sun-Wed (4*10 hrs) Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support experience in voice, UC, Contact Cen

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Contract

Depends on Experience

Software engineer-Genesys Developer

Remote or Charlotte, North Carolina

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Today

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Genesys Developer for one of its clients!! Candidates should be willing to work on our W2 ONLY. Job Title: Genesys Developer (Cloud Platform and Contact center ops) Location: Remote EST/CST only. Duration: 12 months Role Type: W2 contract (NO C2C, No 1099) Top Skills: Extensive experience with Genesys cloud platform and contact center operations 5+ years of software development experience S

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Contract

USD0 - USD0

Node.js Backend Developer - C2C - Onsite - New York, NY

Remote

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5d ago

Strong Node.js backend development experienceHands-on experience with AWS services including Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAMExperience with Amazon Connect or Contact Center applications is preferred but not mandatory.

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Full-time

55+

AWS Connect Architect (USAN)

Remote

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26d ago

As a USAN Architect, you will design scalable, secure, and innovative CCaaS solutions using Amazon Connect, Lex, and USAN s SaaS accelerators. You ll lead technical discovery, create solution architectures, and support pre-sales engagements to drive customer success in contact center transformations. Lead technical discovery sessions, POCs, workshops, and solution presentationsArchitect omnichannel contact center solutions using Amazon Connect, and USAN toolkitsCreate technical proposals, RFP re

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Contract

Depends on Experience

Telecom Engineer

Remote or Orlando, Florida

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Today

Telecom Engineer remote w2 only Job Summary: - Serve as an expert on NICE CXOne system administration and complex telecommunications infrastructures. - Lead the design and implementation of contact center infrastructure solutions. - Evaluate existing technology and processes, proposing improvements for efficiency and effectiveness. - Maintain deep technical knowledge of integration across PBX, gateways, voicemail, call recording, WAN/LAN, VoIP/SIP, TCP/IP, routers, SBCs, switches, firewalls,

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Contract

$$53/hr

Oracle CRM Lead

Hybrid in San Jose, California

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9d ago

Required Skills & Experience: Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Lead onsite CRM initiatives involving Oracle Serv

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Full-time

$140,000 - $160,000

Salesforce Technical Architect - Orlando, FL - Travel & Hospitality

Remote

•

Yesterday

Required Qualifications 12+ years of Salesforce experience, including complex enterprise implementations.Deep expertise across Service Cloud, Sales Cloud, Experience Cloud, Data Cloud, and the Lightning Platform.Proven experience in contact center transformation and omni-channel service implementations.Strong integration experience: REST, SOAP, Mulesoft, APIs, event-driven architecture, middleware.Experience in large multi-org, multi-cloud environments with global stakeholders.Background working

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Contract

Depends on Experience

Pega Business Architect (Healthcare) ::::::: Remote Job

Remote

•

Today

Role: Pega Business Architect (Healthcare) Location: Remote Duration: 6 - 12+ Months Roles & Responsibilities: Act as the Lead Business Architect for large-scale Pega-based initiatives within the healthcare domain, driving end-to-end business solutions. Lead and facilitate discovery workshops, gather requirements, and translate business needs into Pega solution capabilities. Work closely with cross-functional teams, including business stakeholders, developers, QA, and UX teams, to define and

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Contract, Third Party

Senior Salesforce developer

Remote

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5d ago

Summary Develop and configure Salesforce solutions across Health Cloud, Service Cloud, and Experience Cloud, integrating with AWS and EHR systems. Leverage Agentforce, Data Cloud, and AI-driven automation to enhance patient and provider experiences. Key Responsibilities Build custom Apex, Lightning Web Components (LWCs), Flows, and OmniStudio components.Configure Health Cloud (with OmniStudio) and Experience Cloud (with Lightning Aura components).Develop API integrations with AWS (S3, Lambda, Re

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Contract

$60+

Director, IT (Telecom) - REMOTE

Remote or Long Beach, California

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Today

Job Description Job Description Job Summary The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for

Full-time

SAP BRIM FICA Lead Consultant

Remote

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29d ago

W2 Role:- Required skills: Experience in leading teams in the delivery of SAP BRIM Collections functionality in a project environmentFunctional/technical proficiency with at least 3 years of SAP experience implementing SAP FICA primarily in SAP BRIM projects.Experience in Configuration and management of Master data including contract accounts and Payment dataExpertise with Dunning, Collection Strategy, Promise to Pay, Write-off, Bulk Adjustments, Credit Management and Integration to Outside col

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Contract

$62 - $65

IVR Test Engineer

San Francisco, California

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10d ago

Hi, Job Title: IVR Test Engineer Location: San Francisco, CA Duration: 6 months Job Description: We are seeking an IVR tester with 5 years of experience. The ideal candidate will have experience in the utilities industry and technical experience in analyzing contact center processes end to end, performing functional and performance testing, and collaborating with teams to optimize workflows and system performance Have knowledge on various testing methodologies like functional, regression, E2E

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Full-time

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Contact center jobs in California, USA