Webex Contact Center Migration consultant

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

Webex Contact Center Migration Consultant will lead the migration of an existing contact center environment to the Webex hosted platform. This role is responsible for redesigning and implementing call center scripts, configuring contact flows, and ensuring a seamless transition with minimal business disruption. The consultant will work closely with stakeholders to assess current-state architecture, define future-state requirements, and execute a structured migration strategy. This position plays a critical role in ensuring operational continuity and optimizing contact center performance.

Location & Work Type
Location: Long Beach, CA
Work Type: Hybrid

Key Responsibilities

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  Lead the end-to-end migration of legacy Contact Center systems to the Webex hosted platform.

  
  


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  Analyze existing call center scripts and workflows; redesign and implement optimized scripts within Webex Contact Center.

  
  


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  Configure call routing, IVR flows, agent profiles, queues, and reporting structures in the new environment.

  
  


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  Collaborate with business and technical stakeholders to gather requirements and validate migration scope.

  
  


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  Develop migration runbooks, technical documentation, and testing plans to ensure successful deployment.

  
  


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  Execute system testing, user acceptance testing (UAT), and post-migration validation.

  
  


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  Provide troubleshooting and issue resolution during and after cutover.

  
  


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  Deliver knowledge transfer and documentation to internal teams to support ongoing operations.

  
  

Qualifications

Required:

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  Proven experience migrating Contact Center platforms to Webex Contact Center (hosted/cloud environment).

  
  


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  Strong expertise in call center scripting, IVR configuration, and call routing strategies.

  
  


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  Experience configuring Webex Contact Center queues, workflows, and reporting tools.

  
  


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  Solid understanding of Contact Center architecture and telephony integrations.

  
  


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  Experience supporting enterprise-scale migration projects.

  
  


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  Strong analytical, problem-solving, and documentation skills.

  
  


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  Excellent communication and stakeholder management abilities.

  
  

Preferred (Optional):

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  Experience with Cisco Contact Center solutions.

  
  


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  Familiarity with cloud-based telephony and VoIP systems.

  
  


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  Background in change management and user training.

  
  


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  Experience working in highly regulated or enterprise environments.

  
  

Benefits

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  Medical coverage and Health Savings Account (HSA) through Anthem

  
  


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  Dental/Vision/Various Ancillary coverages through Unum

  
  


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  401(k) retirement savings plan

  
  


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  Paid-time-off options

  
  


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  Company-paid Employee Assistance Program (EAP)

  
  


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  Discount programs through ADP WorkforceNow

  
  

Additional Details
The base range for this contract position is $66.25 - $76.25 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at ; and reach out today to explore opportunities to grow together!
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