CSA

AI Developer - Dynamics Contact Center Solutions Location: Middletown, PA (Currently Remote but can change to hybrid) Contract Duration: 12+ Months Complete Description: Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human centered customer support. Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across

Description of Duties Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human centered customer support.Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across voice, chat, email, and social media channels.Collaborate with customer service, IT, and data analysis teams to identify automation opportunities and i

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all w