Salesforce Technical Architect
San Jose, CA, US • Posted 3 days ago • Updated 3 days agoDice Job Match Score™
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Job Details
Skills
- Apex
- Cloud Architecture
- Cloud Computing
- Customer Relationship Management (CRM)
- Routing
- SOAP
- Sales
- Oracle Application Express
Summary
Salesforce Technical Architect with contact center transformations
San Jose, CA
Key Responsibilities
Architecture & Solution Design
- Lead end-to-end Salesforce architecture across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and Lightning Platform.
- Architect scalable solutions for contact center transformationincluding CTI, omni-channel routing, IVR, voice, chat, and digital engagement.
- Define integration patterns and govern data flows across enterprise systems (ERP, CRM, data platforms, legacy systems).
- Oversee multi-cloud architecture, ensuring alignment with Salesforce Well-Architected Framework.
Required Qualifications
- 15+ years of Salesforce experience, including complex enterprise implementations.
- Deep expertise across Service Cloud, Sales Cloud, Experience Cloud, Data Cloud, and the Lightning Platform.
- Proven experience in contact center transformation and omni-channel service implementations.
- Strong integration experience: REST, SOAP, Mulesoft, APIs, event-driven architecture, middleware.
- Experience in large multi-org, multi-cloud environments with global stakeholders.
- Background working with or delivering solutions for Travel & Hospitality customers (preferred).
- Hands-on experience with LWC, Apex, Flows, Platform Events, and enterprise data modeling.
- Salesforce Certified Application Architect & System Architect required
- Dice Id: RTX16eb70
- Position Id: 8899708
- Posted 3 days ago
Company Info
We are a global consulting, technology services, training and outsourcing company. By using leading technologies and providing a solution tailored to organization's needs, we can help companies and governments increase productivity, improve business outcomes and support greater business agility.
We collaborates with clients to help them become high-performance businesses.We focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering.
We address your business challenges and unlocks business value by applying proven process methodologies with integrated IT solutions and applies business excellence frameworks to enhance effectiveness and optimize business processes.
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