Sr. Genesys Cloud Engineer

Remote • Posted 9 hours ago • Updated 9 hours ago

Contract W2

Remote

$50 - $54/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Contact Center
Genesys Cloud

Summary

Hi Folks,

We are Hiring for below role please share me your resume if interested.

Role- Sr. Genesys Cloud Engineer

Location- Remote

Job Description-

The ideal candidate will have deep expertise in Genesys Cloud architecture.

Job Specific Duties/Responsibilities:

Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
Provide expert level support and guidance for complex technical challenges for Genesys Cloud, including troubleshooting, systems integrations and performance tuning
Accountable for the Contact Center implementation and support during all stages of the project life cycle
Ability to work unscheduled hours in case of emergency work/outages
Analyze existing and new voice and data networks (as needed) and recommend solutions
Create/modify artifacts and deliverables, including the change management process

Minimum Requirements

Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required.

Job Specific Education/Requirements:

Bachelor s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience. Equivalent combination of education and experience considered in lieu of degree
Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
Strong leadership skills with experience managing and mentoring senior technical teams.
Call flow development experience in Genesys Architect tool
Working with API s for integrations

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10119817
Position Id: 8901784
Posted 9 hours ago

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