Sr. Genesys Cloud Engineer

Remote • Posted 11 hours ago • Updated 11 hours ago

Contract W2

No Travel Required

Remote

$55 - $58/hr

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

API
Change Management
Cloud Architecture
Cloud Computing
Computer Engineering
Migration
Genesys
Leadership
Optimization
Telecommunications
Mentorship
Management
Computer Science

Summary

Title: Sr. Genesys Cloud Engineer

Location: REMOTE

Duration: 6+ Months Contract to hire

TN, EAD

Video Interview

Job Description

(must be able to get US government security clearance..)

Seeking an experienced Senior Genesys Cloud Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.

The ideal candidate will have deep expertise in Genesys Cloud architecture.

Job Specific Duties/Responsibilities:

Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
Provide expert level support and guidance for complex technical challenges for Genesys Cloud, including troubleshooting, systems integrations and performance tuning
Accountable for the Contact Center implementation and support during all stages of the project life cycle
Ability to work unscheduled hours in case of emergency work/outages
Analyze existing and new voice and data networks (as needed) and recommend solutions
Create/modify artifacts and deliverables, including the change management process

Minimum Requirements

Bachelor''s degree and 5-7 years of relevant experience or equivalent combination of education and experience required.

Job Specific Education/Requirements:

Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience. Equivalent combination of education and experience considered in lieu of degree
Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
Strong leadership skills with experience managing and mentoring senior technical teams.
Call flow development experience in Genesys Architect tool
Working with API’s for integrations

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91173046
Position Id: 8902578
Posted 11 hours ago

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