Location: Remote
Title: Sr. Genesys Cloud Engineer
Seeking an experienced Senior Genesys Cloud Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.
The ideal candidate will have deep expertise in Genesys Cloud architecture.
Job Specific Duties/Responsibilities:
- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
- Provide expert level support and guidance for complex technical challenges for Genesys Cloud, including troubleshooting, systems integrations and performance tuning
- Accountable for the Contact Center implementation and support during all stages of the project life cycle
- Ability to work unscheduled hours in case of emergency work/outages
- Analyze existing and new voice and data networks (as needed) and recommend solutions
- Create/modify artifacts and deliverables, including the change management process
Minimum Requirements
- Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required.
Job Specific Education/Requirements:
- Bachelor s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience. Equivalent combination of education and experience considered in lieu of degree
- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
- Strong leadership skills with experience managing and mentoring senior technical teams.
- Call flow development experience in Genesys Architect tool
- Working with API s for integrations
With Regards,
Saroj Duhan | US IT Recruiter
Naztec? International Group LLC.
263 N Jog Road, West Palm Beach, FL 33413
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