IT service management Jobs

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Bilingual IT Help Desk Customer Service Representative

Sunrise Systems, Inc.

Tampa, Florida, USA

Contract

Job Title: Bilingual IT Help Desk Customer Service Representative Job ID: 24-02148 Location: Tampa, FL, 33634 Duration: 12 Months contract on W2 Job Summary As a member of the Specialty Service Desk, you will be responsible for delivering world class IT support to Client employees and partners in the Field and Scientific divisions. This position is responsible for handling all aspects of inbound customer requests/incidents across multiple channels (chat, phone, email, web). This includes logging

Senior Knowledge Domain Engineer - User Experience & Service Management

ServiceNow, Inc.

Remote or Orlando, Florida, USA

Full-time

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make t

Principal SAP Functional Analyst, Warranty/Service Management

Symbotic

Wilmington, Massachusetts, USA

Full-time

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility. What we need We are looking for an experienced Principal SAP Service / Warranty Management Functional Analyst to join our Information Technology team. You will be responsible for the analysis,

Senior IT Service Desk Specialist

Randstad Digital

Minneapolis, Minnesota, USA

Full-time

job summary: How Will You Make a Difference? Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level responders. Act as a point of escalation and support for other members of the Service Desk for advanced technical issues and requests. Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out. Monitor and process the

Service Desk - IT Healthcare (Day) - Entry Level

HTC Global Services

Sayre, Pennsylvania, USA

Full-time

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life an

Technical Support Engineer - Service Management

Tranzeal, Inc.

Orlando, Florida, USA

Contract

Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as pre-packaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal s deep industry experience makes us the partner of choice for a growing number of Fortune 1000 companies, midsize enterp

Services Delivery Lead / Product Manager - Data as a Service

Electronic Consulting Services, Inc (ECS Federal)

Arlington, Virginia, USA

Contract

ECS is seeking a Services Delivery Lead / Product Manager - Data as a Service to work in our Arlington, VA office . Please Note: This position is contingent upon contract award. Job Description: ECS is seeking talented professionals to join our successful and growing team in building the next-generation Continuous Diagnostics and Mitigation (CDM) Cyber data solution. The CDM Program is the Cybersecurity and Infrastructure Security Agency's (CISA) dynamic approach to strengthening the cyberse

JSM Admin/Analyst (Jira Service Management (JSM))

GreyMatter Solutions

Remote or Brazil, Indiana, USA

Contract, Third Party

Client is implementing Jira Service Management (JSM) applications and further extending JSM functionalities and other Atlassian product-based solutions to provide additional services to client users. Atlassian Administration, Atlassian project configurations and enhancements, and platform support will be based on client requirements. Vendor is providing two resources on a Time-and-Materials ( T&M ) basis to help client to design, build, test, and deploy Atlassian-based integrated solutions and

Senior Product Manager, Care+ (Vehicle Service)

Ford Motor Company

Dearborn, Michigan, USA

Full-time

Job Description We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial

IT Service Desk Manager-Onsite-FTL

SNI Technology

Fort Lauderdale, Florida, USA

Full-time

Job Description OVERVIEW Sr. IT Support Services Manager is a technical management position responsible for daily/strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Candidate will also manage IT Command Center functions including: staff and developing Help Desk, NOC/Site Support team members; develop, administer, and maintain IT change/incident/problem management systems, applications, tools, procedures, and knowledge

.Net Developer - Azure API Management Service (APIMS)

Diamond Pick

Andover, Massachusetts, USA

Contract, Third Party

Software Engineer Andover, MA (100% Onsite) Contract Job Summary We are currently looking for a Senior Software Engineer to join our growing team. This position will be part of a cross-functional Agile team focused on configuring and managing the Platform - API Gateway. In this role, you will have the opportunity to collaborate and work with other specialists across the company in solving complex problems using cutting edge technologies to push the company forward. Duties and responsibilities E

100% Remote || Urgent Opportunity of Jira Service Management || Contract

IT First Source

Remote

Contract

100% Remote || Urgent Opportunity of Jira Service Management || Contract Details:- Configuration, maintenance, and administration of Atlassian products (Jira, Confluence, Bitbucket, Jira Service Desk)? system administration experience of Atlassian systems (JSD/JSM, Jira server (Windows/Linux/Cloud) ? Experience in configuring user permissions and roles in Jira.? Experience in the design, build, customization and roll out of advanced Jira workflows (script runner plus automation), and schemes.?

IT Service Desk

Refulgent Technologies Inc.

Columbia, South Carolina, USA

Contract

IT Service Desk HYBRID - SC, USA Understand the interactions between systems, applications, and services within the environment, and evaluate the impact of changes or additions.Analyze systems and perform usability testing to ensure performance and reliability, enhance scalability, and meet security requirements.Understand user and process requirements and ensure those requirements can be achieved through high quality deliverables.Work closely with Agency Security, End User Support, Network Se

IT Support Specialist (IT Managed Service Provider Experience Required)

TEKsystems c/o Allegis Group

Grand Rapids, Michigan, USA

Full-time

*Please apply if you're interested in hearing more abou t the opportunity and if you feel you're capable of completing any of these job duties* *We are looking to set up interviews as early as this week* Job Description: The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. You will answer questions on basic technical issues and offer advice to solve them. The Help Desk Support Te

IT Service Desk Supervisor

Arnold & Porter Kaye Scholer LLP

Washington, District of Columbia, USA

Full-time

The Information Technology Department of Arnold & Porter has an opening for an Information Technology (IT) Service Desk Supervisor in the Washington DC office. The IT Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager. Responsibilities include but are not limited to: Managing the day-to-day operations of the ser

IT Service Desk Professional

Tranzeal, Inc.

Remote

Contract

Job Title: IT Service Desk Professional ILocation: Malvern, PA / Remote SkillsSix months of related experienceA combination of experience and/or technical certifications may be considered in lieu of the educational requirementsKnowledge of computer, printer, and network troubleshooting and installation proceduresDemonstrated ability to diagnose and troubleshoot Microsoft productsDemonstrated ability to solve issues with healthcare/clinical applicationsCommitment to client's values of Service Exc

IT Service Desk Specialist

C4 Technical Services

Florida, USA

Contract

IT Service Desk Specialist Work Location: Remote Description Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps. Responsible for safeguarding confidential information and documenting issues and resolutions. The Technology Specialist has the experience and knowledge to resolve most complex problems. Essential functions: Assist customers via phone, instant messaging and ticket supportUnder

W2 - Desktop Support I (Deploying devices, On the fly device repairs, IT Professionalism, Customer Service) - Onsite

Tanson Corp

Milwaukee, Wisconsin, USA

Contract

Description: Looking for a Desktop Support I resource on our Enterprise Project team. Will close to submissions on 5/16 at 4:00pm CST. Top Skills & Years of Experience: 6 months to 5 years experience in Desktop support Deploying devices On the fly device repairs. Nice to Have Skills: Workstation, printer and peripheral maintenance and support skills. General understanding of Client/Server environment. Experience with Microsoft Active Directory and Azure Active Directory. Solid understanding of

Electronic Computer Operator I, IT Service Desk Technician

Massachusetts Maritime Academy

Bourne, Massachusetts, USA

Full-time

A special mission college within the Massachusetts state university system Electronic Computer Operator I, IT Service Desk Technician Posting: April 2024 Start Date: ASAP Position Number: FY-24-42 Application Deadline: Open Until Filled Division: Technology & Library Services Union Affiliation: AFSCME Unit I Supervision received: Reports to the Staff Assistant/Service Desk Supervisor General responsibilities: Provide excellent customer service, Service Desk support and services, including but

Lead IT Support Analyst Service Desk

Kaiser Permanente

San Leandro, California, USA

Full-time

Description: Job Summary: In addition to the responsibilities listed below, this position is responsible for mentoring and providing technical support for more junior support team members. This role assists with the evaluation and implementation of work transitioning to the Service Desk. Some of the unique challenges this position will face include building and maintaining relationships needed for successful end-user support, and balancing business and technical requirements to derive best po