•Los Angeles, California, USA
The Service Desk Manager will be responsible for overseeing all related operations of the support center, servicing all internal and external customers of the Hospital and Clinics. The Service Desk provides a centralized resource to answer questions, troubleshoot problems, and facilitate solutions to known issues. Methods of contacting the Service Desk include inbound phone calls, ITSM service portal, emails, and Now Virtual Agent. In collaboration with the Service Desk supervisors, the manager