•Charlotte, North Carolina, USA
We are seeking a Voice Analyst to join our 24/7/365 Network Operations Center. The Voice Analyst is responsible for provisioning and maintaining VoIP related products and serve as an escalation point of technical support for the company's national voice services platform. The Voice Analyst team is responsible for the remote support, installation, and upkeep of the company's POTS, TDM, and VoIP services. Our Voice Analysts are responsible for maintaining active communication with our customers, o 