Remote
•
3d ago
VetsEZ is seeking a Contact Center Data Manager to support a large-scale federal contact center program. This 100% remote role will focus on managing workforce data, forecasting, scheduling, and performance analytics to ensure operational efficiency across thousands of customer interactions daily. The candidate will collaborate with leadership, operations, and technology teams to enhance service delivery and optimize staffing models by utilizing WFM tools and reporting systems. The candidate mus
Full-time
Depends on Experience