Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC ONLY) 8+ years of Experience POSITION: Sr Manager, IT Service Operations (ServiceNow, Jira, Operational Analytics, ACD System) - Remote (NY or DC ONLY) LOCATION: REMOTE (Must be based in NY or DC only) SALARY: Excellent Compensation with benefits + Bonus DURATION: Full-Time Remote SKILLS: Managing IT Support Teams, ServiceNow, Jira, Operational Analytics, ACD (Automatic Call Distributor) S
Remote but candidate MUST be commuting distance to New York city or Washington DCThe Senior Manager, IT Service Operations is responsible for overseeing the IT Service team's effective use of service management tools, with a focus on incident and request management, solution quality, ticket aging, and comprehensive reporting. This role is highly metrics-driven, emphasizing the importance of reporting, KPIs, and evaluating the overall efficiency of IT Service teams to enhance service delivery. Th
Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver
SENIOR MANAGER, IT SERVICE OPERATIONS (NY OR DC ONLY) Location: Job is fully remote, no location specified Security Clearance Required: No Benefits - Full Relocation Assistance Available - No Commission Compensation - No Bonus Eligible - Yes Overtime Eligible - No Interview Travel Reimbursed - No CANDIDATE DETAILS Seniority Level - Mid-Senior Management Experience Required - No Minimum Education - Bachelor's Degree Willingness to Travel - Occasionally Industry: Legal Job Category: Information T
Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,
Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
SCOPE OF SERVICES ? Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure ? Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers ? Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment ? Configure and test Emergency Communications network infrastructure ? Technical support for E911 and NG911 telephony and telecommu
Job Description:We are seeking an experienced Genesys Developer with strong hands-on expertise in Genesys Cloud CX and Bot Development. The ideal candidate will be responsible for designing, developing, and maintaining customer experience (CX) solutions using Genesys Cloud tools and integrations with bots and automation systems. Key Responsibilities:Design, develop, and implement contact center solutions using Genesys Cloud CX. Build and customize chatbots, voice bots, and virtual assistants usi
