customer Jobs in Massachusetts

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Senior, Software Engineer - Full Stack Customer Care Technology

Walmart Inc.

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Remote or Bellevue, Washington, USA

Full-time

Position Summary What you'll do This role is not eligible for current or future immigration support and | or sponsorship Join Walmart as Senior Software Engineer - Full Stack Customer Care Technology in our Global Technology EBS team. Your work could help over 240 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world'
Posted 1 day ago | Updated 1 hour ago

Staff Engineer - EDA Customer Success

Analog Devices, Inc.

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Wilmington, Massachusetts, USA

Full-time

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI
Posted 10 days ago | Updated 1 hour ago

Data Scientist II, Customer Technology

Wayfair

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Boston, Massachusetts, USA

Full-time

The salary range for this position is $121,000 - $132,000 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. This is a hybrid-onsite role. Employees are expected to be in our Boston, MA office Tuesdays-Thursday, and work remotely Mondays and Fridays. Who We Are Wayfair Data Science is the engine that powers an enterprise obsessed with data. The Wayfair websites generate over 100M clicks from the millions of customers that visit our
Posted 51 days ago | Updated 1 hour ago

Data Scientist (L5) - Customer Service

Netflix, Inc.

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Remote

Full-time

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Our Customer Service organization works to ensure nothing gets between our members and their favorite shows, movies and games. Data science plays a key role in guiding
Posted 60+ days ago | Updated 1 hour ago

Sr Customer Data Scientist-REMOTE

Designer Brands Inc.

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Remote or Columbus, Ohio, USA

Full-time

At Designer Brands, we are the proud parent company of DSW Designer Shoe Warehouse, The Shoe Company, and Rubino, operating nearly 675 stores across North America and a billion-dollar digital commerce business. We lead the footwear industry with a diverse portfolio of iconic brands, including Topo Athletic, Keds, Vince Camuto, Kelly & Katie, Jessica Simpson, Lucky Brand, Mix No. 6, Crown Vintage, and others. With expertise in design, production, and sourcing, we create on-trend footwear and acce
Posted 34 days ago | Updated 1 hour ago

Data Scientist III, Customer Technology

Wayfair

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Boston, Massachusetts, USA

Full-time

Data Scientist , Customer Technology Wayfair Data Science is the engine that powers an enterprise obsessed with data. The Wayfair websites generate over 100M clicks from the millions of customers that visit our sites every day to discover and purchase home goods. The Customer Tech Data Science team is focused on understanding and optimizing customer behavior as a key enabler for the company to move fast and iterate quickly on big business problems. The Customer Tech Data Science team aims to u
Posted 51 days ago | Updated 1 hour ago

Engineer III / Customer Support Engineer (SSO Division - Location: Devens, MA)

Parker Hannifin

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Massachusetts, USA

Full-time

Org Marketing Statement At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are
Posted 8 days ago | Updated 1 hour ago

Customer Technical Support Representative

Thomson Reuters U.S. Inc.

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Remote or Eagan, Minnesota, USA

Full-time

Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the call tracking database.Respond to customers' inquiries relating to technical issues with software, online or electronic products.Filter and escalate inquiries as appropriate..Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.Follow the
Posted 60+ days ago | Updated 1 hour ago

Technical Customer Support (US Remote)

Motorola Solutions

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Remote or Schaumburg, Illinois, USA

Full-time

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us buil
Posted 49 days ago | Updated 1 hour ago

Mobile Device Management Engineer

Boston Associate Software Systems

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Remote

Contract

Experience in MDM solutions Experience in customer service and client-facing roles. Proficiency with Intune and Azure tools. Detail-oriented with a focus on process and quality
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Posted 1 day ago

Technical Support Specialist

Talent Groups

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Remote

Contract

Title: Technical Support Specialist Location: Westminster, CO (80021) / Remote Employment Type: 6-Month W2 Contract (No C2C or Sponsorship) Join a leading enterprise software company in Westminster, CO, as a Technical Support Specialist. Ideal candidates should have previous experience in high-volume technical support settings, proficiency in Microsoft Excel and Word, and effective customer communication skills. Requirements: 2 years of experience in chat, email, and phone customer support, demo
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Posted 3 days ago | Updated 3 days ago

GIS Analyst / Help Desk Support

Sunrise Systems, Inc.

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Remote

Contract

Job Title: GIS Analyst / Help Desk Support Job ID: 25-09180 Location: Remote Duration: 12 months of contract Typical Experience: 24-36 months Job Description: Seeking a mid-level GIS Analyst with strong help desk experience to support the GIS Unit. The role includes troubleshooting, customer support, ticket documentation (ServiceNow), and GIS analysis using ArcGIS Pro and ArcGIS Online. Familiarity with linear referencing and excellent verbal communication skills are essential. Required Skills:
Easy Apply
Posted 10 days ago | Updated 19 hours ago

Gainsight Solution Architect

Enterprise Minds

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Remote

Contract

We are looking for a Gainsight Solution Architect. Popular CSM Tools: Gainsight: A comprehensive CSM platform focused on digital customer success and community engagement.ChurnZero: Known for its visibility and engagement monitoring to reduce churn.Planhat: Offers a 360-degree view of customer data and enables goal setting and playbooks for customer success.Totango: Provides real-time customer data, segmentation, and automated workflows.Zendesk: A popular platform for customer service and suppo
Easy Apply
Posted 10 days ago | Updated 19 hours ago

GainSight Consultant / Architect

Dawar Consulting

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Remote

Contract

Our client, a global leader in providing governance, risk, and compliance (GRC) solutions, is looking for a GainSight Consultant / Architect (100% remote). Job Duration: 6+ months (possibility of further extension) Job Summary: In this role, the consultant will focus on improving product usage tracking, creating customer health scores, and supporting various administrative tasks in Gainsight. This position is vital for building and optimizing automated customer health scoring systems, integratin
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Posted 16 days ago | Updated 16 days ago

Adobe Analytics

Talent Groups

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Remote

Contract

We are seeking a data-driven, communicative, and technically skilled Adobe Analytics or Customer Journey Analytics Specialist to join our team. Minimum 3 years of experience with Adobe Analytics or Customer Journey Analytics (CJA) in an enterprise setting. Hands-on experience with Adobe Launch (Tag Manager). At least 3 years building dashboards and reports with the ability to communicate results clearly. 1 year of experience using JIRA in a collaborative work environment. Exposure to HTML/JavaSc
Easy Apply
Posted 19 hours ago | Updated 14 hours ago

New Relic

Orasi Software

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Remote

Contract

Experience implementing New Relic, specifically for Kubernetes .net. They need to have a decent amount of experience and help guide the customer, not just complete tasks
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Posted 2 days ago | Updated 2 days ago

Communication and Program Support Specialist

Veterans Sourcing Group

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Remote

Contract

Title: Communications Consultant Location: 100% Remote Duration: 6+ Months with Potential for extension or temp-to-hire Key Responsibilities: Communications Planning & Execution Draft and manage internal communications (emails, business-critical updates, executive messages) Plan, prep, and follow up on All Hands meetings and AMAs (Ask me anything) Support awards and anniversary comms, Q&A, and hosting needs Strategic Program & Executive Support Create, edit, and review slides and materials for l
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Posted 1 day ago

Implementation Manager

LaSalle Network

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Remote

Contract

Implementation Manager About the Role We are seeking a highly organized and client-focused Implementation Manager to support the onboarding and integration of new clients into our financial systems. This role serves as the key liaison between the client, sales team, and account management, ensuring smooth transitions and high client satisfaction. This is a remote, 6-month contract role, ideal for candidates who excel in fast-paced environments and enjoy managing multiple moving pieces. Key Re
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Posted 14 hours ago | Updated 2 hours ago

Oracle Utilities Analytics Warehouse (OUAW) Consultant with Oracle CC&B/C2M

Tekgeminus Solutions Inc.

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Remote

Full-time, Third Party

Job Title: Oracle Utilities Analytics Warehouse (OUAW) Consultant with Oracle CC&B/C2M Location: Remote Experience: 8+ Years Job Type: Full-time / Contract Job Summary: We are looking for an experienced Oracle Utilities Analytics Warehouse (OUAW) Consultant with strong knowledge of Oracle Customer Care and Billing (CC&B) and/or Customer to Meter (C2M) systems. The ideal candidate will be responsible for implementing, configuring, and supporting data analytics and reporting solutions for utilitie
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Posted 9 days ago

DICOM/HL7 Implementation Engineer - Order Generation

Strategic Systems Inc

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Remote

Contract

The Implementation Engineer will deliver exceptional customer service, address issues promptly, and develop innovative solutions during the implementation process. This role involves configuring and testing DICOM/HL7 applications, with daily interaction with external customers, Development, QA, Support staff The Implementation engineer will define technical interface specifications and workflows based on the requirements of both customers and vendors, determine solution needs, install and troubl
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Posted 8 days ago | Updated 2 days ago