escalation management Jobs

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Service Desk IJob Title - Service Desk I

Apex SystemsCompany Name - Apex Systems

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Vienna, Virginia, USA

Full-time

Job#: 2070498 Job Description: The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request ful

Service Desk IJob Title - Service Desk I

Apex SystemsCompany Name - Apex Systems

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Winchester, Virginia, USA

Full-time

Job#: 2070496 Job Description: The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for Enterprise Technology Services (ETS), where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our vision is to provide customers with a service-oriented, single point of contact within ETS for issue resolution and request ful

Senior Cybersecurity Engineer - DLP/Insider ThreatJob Title - Senior Cybersecurity Engineer - DLP/Insider Threat

M&T BANK CORPORATIONCompany Name - M&T BANK CORPORATION

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Remote or Buffalo, New York, USA

Full-time

This role offers a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for in-person collaboration at our Buffalo, NY Tech Hub. Overview: Responsible for designing and implementing medium-scale security systems and solutions to develop or enhance new or existing security solutions, solving moderate to complex problems or enhancements across Insider Threat and Data Loss Prevention. Completes day-to-day support activities and special pro

Applications Support Techical Lead AnalystJob Title - Applications Support Techical Lead Analyst

CitiCompany Name - Citi

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Remote or Irving, Texas, USA

Full-time

Citibank, N.A. seeks an Applications Support Technical Lead Analyst for its Irving, Texas location. Duties: Lead level 2 team to provide critical IT support for suite of applications under Treasury & Trade solutions business wing to ensure production stability and proper functionality. Technical oversight across systems and applications, leveraging skills across multiple apps support areas, and provide guidance on feedback reviews with development managers to ensure outstanding issues are track

Encryption EngineerJob Title - Encryption Engineer

Imagine Staffing TechnologyCompany Name - Imagine Staffing Technology

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Wilmington, Delaware, USA

Contract

Technical Engineer Location: Wilmington, DE / Buffalo, NY Hire Type: Contingent Pay Range: $50.00 $82.00/hour Work Model: Hybrid No C2C or sponsorship Positional Overview Are you a detail-oriented Technical Encryption Engineer looking to make an impact in the banking industry? Join our client s dynamic team, where you'll play a key role in designing, implementing, and securing cutting-edge financial systems. This is your chance to work with innovative technologies, collaborate with talented pro

Enterprise Data Analyst SeniorJob Title - Enterprise Data Analyst Senior

M&T BANK CORPORATIONCompany Name - M&T BANK CORPORATION

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Remote or Wilmington, Delaware, USA

Full-time

This role offers a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for in-person collaboration. Sponsorship is NOT available for this position. OVERVIEW: Specializes in working with large and complex data sets to evaluate, recommend, and support the implementation of business strategies. Identifies and compiles data sets using a variety of tools to help predict, improve, and measure the success of key business-to-business outcomes

Infrastructure Engineer II - NetworkJob Title - Infrastructure Engineer II - Network

Sutter HealthCompany Name - Sutter Health

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Remote or Sacramento, California, USA

Full-time

We are so glad you are interested in joining Sutter Health! Organization: SHSO-Sutter Health System Office-Valley Position Overview: This is a swing shift position This is a hybrid role with the successful candidate working on-site in Sacramento when required. The Infrastructure Engineer II is responsible for troubleshooting and monitoring enterprise-level data center, campus, WAN, and wireless networks. This role requires experience in a multi-platform environment, including Cisco, Palo Alt

Senior PAM Systems AnalystJob Title - Senior PAM Systems Analyst

M&T BANK CORPORATIONCompany Name - M&T BANK CORPORATION

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Remote or Buffalo, New York, USA

Full-time

This role offers a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for in-person collaboration at our Buffalo, NY Tech Hub. Overview: Responsible for facilitating moderately complex to complex projects from proposal through post implementation.. Participates in meetings with lines of business to identify their requirements in how an application looks and feels to the end user; provides feedback on them. Serves as project lead to

Senior Technical Support SpecialistJob Title - Senior Technical Support Specialist

FortinetCompany Name - Fortinet

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Atlanta, Georgia, USA

Full-time

Job Description Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Atlanta, Georgia, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with

API Gateway Engineer - API, Java, Spring BootJob Title - API Gateway Engineer - API, Java, Spring Boot

M&T BANK CORPORATIONCompany Name - M&T BANK CORPORATION

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Remote or Buffalo, New York, USA

Full-time

This role follows a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for onsite and in person collaboration the other three days. Overview: Are you ready to be at the forefront of banking technology? Join M&T Bank as a key member of our development team to enable bank-wide capabilities and securely host APIs. As a pivotal team member, you will help define the direction of our API ecosystem, ensuring both security and alignment with

CMBD Automation Technical EngineerJob Title - CMBD Automation Technical Engineer

M&T BANK CORPORATIONCompany Name - M&T BANK CORPORATION

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Remote or Buffalo, New York, USA

Full-time

This role offers a hybrid work schedule; offering the flexibility to work from home two days a week, while providing the opportunity for in-person collaboration. At M&T Tech, we're a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We're not your stereotypical suit and tie bankers: we're an innovative team of leading tech experts, pushing boundaries, and taking risks. We're building an agile team of the most skilled and creative workers to

Data Scientist LeadJob Title - Data Scientist Lead

M&T BANK CORPORATIONCompany Name - M&T BANK CORPORATION

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Remote

Full-time

OVERVIEW: Manages and builds systems of models to analyze diverse big data sources to generate insights and solutions for business partners and product enhancement. Manages and participates in developing, testing and validating models that drive business value. Assists with identifying and interpreting insights from data. Direct leadership of assigned data science team. POSITION RESPONSIBILITIES: Manage and participate in working with large data sets to solve unstructured problems using differe

Strategy AnalystJob Title - Strategy Analyst

Apex SystemsCompany Name - Apex Systems

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The Bronx, New York, USA

Full-time

Job#: 2071950 Job Description: Strategy Analyst Responsibilities include: Strong Administrative & Project Management Skills Proficiency in project management frameworks (Agile) Ability to manage multiple projects, deadlines, and stakeholders Expertise in using project management tools (Jira, ServiceNow) Proficient in using Microsoft PowerPoint presentations for leadership level audiences Create and manage status reporting Assist management with coordination of performance reviews Manage calend

Level 2 SupportJob Title - Level 2 Support

London Stock Exchange GroupCompany Name - London Stock Exchange Group

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St. Louis, Missouri, USA

Full-time

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stab

Level 2 Support EngineerJob Title - Level 2 Support Engineer

London Stock Exchange GroupCompany Name - London Stock Exchange Group

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St. Louis, Missouri, USA

Full-time

What We Do LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, handle risk and create jobs. It's how we've contributed to supporting the fin

Enterprise Digital Data Records Retention Specialist LeadJob Title - Enterprise Digital Data Records Retention Specialist Lead

M&T BANK CORPORATIONCompany Name - M&T BANK CORPORATION

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Remote or Wilmington, Delaware, USA

Full-time

This role offers a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for in-person collaboration. This position is available in Buffalo, NY, Wilmington, DE or Bridgeport CT Join our team at a leading bank as a Digital Data Records Retention Specialist Lead. As a pivotal member of our team, the Digital Data Records Retention Lead Specialist will play a crucial role in, implementing, maintaining and evolving our digital data records

Wealth Management-Software Development Engineer-Associate-RichardsonJob Title - Wealth Management-Software Development Engineer-Associate-Richardson

Goldman Sachs & Co.Company Name - Goldman Sachs & Co.

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Richardson, Texas, USA

Full-time

Job Description Associate, Sr Software Development Engineer (SDE) Asset & Wealth Management Across Asset & Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments

Infrastructure Engineer II - ServerJob Title - Infrastructure Engineer II - Server

Sutter HealthCompany Name - Sutter Health

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Remote or Sacramento, California, USA

Full-time

We are so glad you are interested in joining Sutter Health! Organization: SHSO-Sutter Health System Office-Valley Position Overview: This is a graves shift position This is a hybrid role with the successful candidate working on-site in Sacramento when required. The Infrastructure Engineer II is responsible for troubleshooting and monitoring enterprise-class server hardware in both datacenter and edge compute environments. This role requires expertise in VMWare infrastructure, experience with

Site Reliability Engineer (SRE) - OSTTRA HybridJob Title - Site Reliability Engineer (SRE) - OSTTRA Hybrid

S&P GlobalCompany Name - S&P Global

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New York, New York, USA

Full-time

About the Role: The Role: Site Reliability Engineer (SRE) The Team: SRE is a global team that provides technical support across the suite of OSTTRA products. The SRE team works closely with a highly competent Technical Operation Centre (TOC), Development and Infrastructure teams to deliver proactive tasks to improve the supportability of our platforms. Our work helps to ensure that OSTTRA provides a high-quality service and maintains client satisfaction. The Impact: Together, we build, support,

Senior Controls Assessment & Testing Analyst - Technology and Cybersecurity RiskJob Title - Senior Controls Assessment & Testing Analyst - Technology and Cybersecurity Risk

M&T BANK CORPORATIONCompany Name - M&T BANK CORPORATION

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Remote

Full-time

The Bank sponsors individuals for TN and H-1B transfers on a case by case basis. Please note that this position is not open to anyone on a H-1B or F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension. Remote is offered for this position, but any applicants located (or willing to relocate) to Buffalo, NY, Wilmington, DE or Bridgeport, CT and willing to work Hybrid three days in office and two days remote are preferred. Overview: Uses professional knowledge, skills, an